Job summary
The post holder will provide cover during
hours of 19:00 07:00, on a 4 on 4 off basis.
You will be the first point of contact for Bristol Ambulance EMS, being able to professionally manage inbound calls, conference calls and queries.
The ideal candidate, with support from the Duty Operations manager and Senior Dispatcher, will be able to work in partnership with other NHS professionals and stakeholders who have an interest in the company and provide assistance with respect and courtesy, all whilst upholding the Bristol Ambulance company image and values.
Main duties of the job
You will be able to provide a thorough understanding of the differing needs of different users, whether this be co-ordinating a conference call, taking a patient booking or engaging with staff throughout the night.
Working independently, you will be able to effectively manage and triage situations that may occur.
A good knowledge of IT systems (training provided), excellent phone manner, efficient reporting and being able to demonstrate your ability to work in a high pressured environment is imperative to this role.
You will be the crucial link between the day and night team, therefore you must be able to report and hand over accurately each morning, having an awareness of the effect this has on the daily operation.
About us
Bristol Ambulance EMS, founded in the 1970's. We are operational
from Thatcham Berkshire and as far South as Falmouth Cornwall.
BAEMS
are trusted, reliable and expert in providing a patient-centred independent
ambulance service for both the NHS and Private Health Care providers as well as
well as private, individual patient transport.
"Since joining the Bristol Ambulance team, my career journey, confidence and passion for the healthcare sector has soared. From road staff to office, every team member welcomes you with great enthusiasm to the job, creating a positive and supportive environment. Bristol Ambulance encourages their staff to thrive in what they do and are renowned for their close connections with each individual. I am really excited for my future with BA and look forward to being a part of their journey". E.A - Administrator.
You will be eligible for Blue Light discount card
Overtime available
Job description
Job responsibilities
The post holder will provide cover during
hours of 19:00 07:00, on a 4 on 4 off basis.
They will ensure all appropriate company
policies and procedures are followed.They will report to the Duty Operations Manager,
ensuring that they are kept informed of operational performance and issues as
they occur.
They will provide support to operational staff, ensuring that an effective method of two way communication is
maintained with these staff at all times.
They will escalate issues appropriately to the on-call Senior Manager
They will be able to report vehicle defects following the correct processes
Allocate vehicles when required to support the smooth running of the next day operation
They will report sickness as and when it occurs, following the company sickness reporting process
Some administrative and data entry tasks throughout the shift to support other departments/stakeholders.
They will provide clear handover to
operational day dispatcher and control colleagues.
Post holders will present themselves for duty
in accordance with the Company dress code and in the uniform provided at all
times whilst on duty. They will ensure
that they are properly equipped at the start of each duty period.
They will at all times promote and uphold the
Vision and Values of the company and be focussed on delivering the highest
quality patient care, improving the working lives of all staff.
Job description
Job responsibilities
The post holder will provide cover during
hours of 19:00 07:00, on a 4 on 4 off basis.
They will ensure all appropriate company
policies and procedures are followed.They will report to the Duty Operations Manager,
ensuring that they are kept informed of operational performance and issues as
they occur.
They will provide support to operational staff, ensuring that an effective method of two way communication is
maintained with these staff at all times.
They will escalate issues appropriately to the on-call Senior Manager
They will be able to report vehicle defects following the correct processes
Allocate vehicles when required to support the smooth running of the next day operation
They will report sickness as and when it occurs, following the company sickness reporting process
Some administrative and data entry tasks throughout the shift to support other departments/stakeholders.
They will provide clear handover to
operational day dispatcher and control colleagues.
Post holders will present themselves for duty
in accordance with the Company dress code and in the uniform provided at all
times whilst on duty. They will ensure
that they are properly equipped at the start of each duty period.
They will at all times promote and uphold the
Vision and Values of the company and be focussed on delivering the highest
quality patient care, improving the working lives of all staff.
Person Specification
Qualifications
Essential
- GCSE Grades A-C to include English and Math.
- BTEC or equivalent in an administrative setting, or equivalent experience.
Desirable
- Full British driving licence no more than three penalty points.
Experience
Essential
- Good interpersonal skills
- Ability to manage databases.
- Ability to work with a range of people at all levels.
Desirable
Skills, Knowledge, Ability
Essential
- Ability to work independently
Skills, Knowledge, Ability
Essential
- Able to demonstrate ability to problem solve
Person Specification
Qualifications
Essential
- GCSE Grades A-C to include English and Math.
- BTEC or equivalent in an administrative setting, or equivalent experience.
Desirable
- Full British driving licence no more than three penalty points.
Experience
Essential
- Good interpersonal skills
- Ability to manage databases.
- Ability to work with a range of people at all levels.
Desirable
Skills, Knowledge, Ability
Essential
- Ability to work independently
Skills, Knowledge, Ability
Essential
- Able to demonstrate ability to problem solve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
