Job responsibilities
MAIN
DUTIES AND RESPONSIBILITIES
Ensure the service has the right staff,
both internal and external, with the right skills in the right place to meet
patient demand and deliver Key Performance Indicators (KPIs) at all times. You
will need to support the workforce planning process effectively.
Input and update workforce management data
accurately. Ensure compliance with Data Protection and Freedom of Information
legislation.
Be responsible for allocation of leave,
training and record abstractions for operational staff accurately and support
with the allocation of relief shifts as required.
Collate and maintain accurate
records as required.
Provide effective cover within the Resourcing
Team, ensuring that the Department is adequately staffed and deputise for the Resourcing
Team Leader when required.
Deal promptly, efficiently and
professionally with calls and emails from staff dealing with queries, absence,
annual leave, relief shifts etc and deal with these proactively to meet KPIs
and provide a good service.
Respond to ad hoc enquiries from all levels of
staff.
Update the workforce management system to
staff requests including maternity/paternity leave, coaching and training,
stations meetings, team changes, new rota patterns and leave allocation.
Use the workforce management software to
deliver complex plans for operational delivery in a timely and accurate manner.
Receive requests for staff abstractions
from rotas. Authorise/decline requests for staff abstractions from rotas
according to protocols and where necessary liaise with line managers/HR to
progress requests, ensuring fairness, equity and consistency.
Liaise with the Managers and the BAEMS
payroll provider on issues pertaining to timesheets, including sickness, annual
leave and overtime.
Liaise with other departmental managers to
make the most effective use of resources.
Monitor abstractions, overtime spend and
other designated KPIs and provide reports as required.
Support the delivery of high quality
patient care according to BAEMS standards, policies and procedures by
supporting operations to deliver the required capacity to meet improved
clinical care and patient outcomes.
Work closely with the Control Team to
support the development of the system to develop high quality and efficient
workforce information and payroll systems, maintaining accurate workforce
systems and GRS scheduling systems.
As part of the Resourcing Team ensure
effective communication across all mediums with internal and external
stakeholders alike.
Communicate abstractions to staff and
managers, both verbally and in written report form, where necessary.
Produce reports and other statistical data
as required using a variety of information systems and formats.
Maintain a good working knowledge of Data
Protection, Freedom of Information, Working Time Directive and other relevant
legislation.
Resolve any software interface issues
through error checking and contribute to the review of
policies/protocols/processes, providing recommendations to improve performance
where possible.
Promote the BAEMS through accurate
forecasting and planning the supports the delivery of high quality care and
cost effective patient care.
Ensure service users within areas of
responsibility are provided with a quality service and that best practices are
adopted within the department.
Adhere to robust systems of governance
(clinical, financial, staff, information).
Contribute to the review of
policies/processes/protocols, providing recommendations to improve performance
wherever possible.
Other duties as required by the Resourcing Manager ensure the smooth
running of the Resourcing Department
