Medical Receptionist

Job description

Job responsibilities

Answer the telephone as a priority

Book/cancel appointments

Take messages accurately and pass on in a timely manner

Organise home visit requests

Deal with general enquiries and complaints

To forward any queries relating to prescriptions to the Pharmacy Technicians

Give out pathology results

Register new patients and temporary residents and make up paper records

Process deducted patients and send records to Primary Care Services Agency

Greet and direct patients and visitors

Organise translators

Respond to the needs of GPs and Nurses to enable efficient clinics

Input and extract information from the Practice computer system

Update the clinical system with information eg smoking, ethnicity

Action change of address notification

Any other filing, record keeping and distribution of documents as appropriate

Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries

Fully utilise EMISWeb and other IT systems

Monitor and check tasks and work flows

Communicate effectively with the reception team to ensure policies and procedures are kept up to date

Keep directories and data bases up to date to ensure an efficient work flow

Demonstrate duties to new or less experienced staff

Resolve job related issues, including patient documentation and help resolve minor problems

Photocopying

Dealing with mail internal and external

Attend meetings when required

To work safely at all times in accordance with legislation and Practice policies and procedures

Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness

Any other reasonable duties requested by the Practice Manager or GP

This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Person Specification

Experience

Essential

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Experience of handling confidential information.
• Proven experience of working with patients/public.
• Ability to handle telephone queries and understand when to involve others.
• Record and process messages accurately.
• Knowledge of System One.

Qualifications

Essential

• GCSE or equivalent in Mathematics and English.

Desirable

• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

Barmston Medical Centre

Westerhope Road

Washington

Tyne And Wear

NE38 8JF

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)