Job summary
The Alliance exists to develop collaborative working between GP
practices in line with the NHS strategic direction of travel. Many of the developments that the Alliance
can facilitate relate to services that are better provided at scale than by
individual practices.
Our Digital infrastructure and other technology innovations within the NHS
requires a co-ordinated approach to ensure patient care is delivered to the
highest standards.
The Digital Co-ordinator will support with the delivery of any digital/IT
initiatives enabling primary care to move towards a digital first approach,
where patients can easily access the advice, support, and treatment they need
using digital and online tools as well as identification of new technology to
support NHSE priorities and SGPA Strategy.
Main duties of the job
The post-holder will work as part of a wider team, ensuring there is
integration with the breadth of the organisations activities and ensure the
highest standards of care are provided for all patients who benefit from the
services.
The employer is Sunderland
GP Alliance and the post-holder is expected to comply with the Alliances employment,
clinical and information governance policies and procedures, and any other
policies and procedures necessary for the safe and effective discharge of the
duties contained within this document.
About us
Formed in 2015, Sunderland GP Alliance is an organisation owned by the GP Practices of Sunderland, it exists to help GPs work collaboratively for the benefit of patients and staff.
Organisations such as ours help General Practice respond to the changing needs of the health system. Many of the services we provide cannot be delivered by individual GP surgeries. Our COVID vaccination programme, our community integrated team support and our enhanced access service are all good examples of this; In the enhanced access service only by working together with all the practices can we offer patients the convenience of appointments with members of the GP team on weekday evenings and during the day on weekends in locations across the city within their neighbourhoods. This is often referred to as federated working.
Federations also help develop system solutions by articulating a shared view across multiple practices. Sunderland GP Alliance is an essential member of the All Together Better Alliance, Sunderlands collaboration delivering integrated and sustainable services in the out-of-hospital care sector, and has worked with a range of system partners on reform within urgent care, the interface with the Emergency Department, alignment of General Practice with care homes, and the Recovery at Home service that provides step-up and step-down care.
Job description
Job responsibilities
MAIN DUTIES AND
RESPONSIBILITIES
- Manage the
development and curation of clinical and patient information for primary care
in Sunderland.
-
Support The
Digital Programme manager in the delivery of a place based 3-year digital plan.
-
Provide support for
the delivery of the Clinical Support Information Project
-
Work with the member
practices, the ICB and other stakeholders to support the development of General
Practice at scale.
-
Develop networks
with a range of system partners to ensure projects complement services
elsewhere in the local health economy;
-
Attend meetings
with partner organisations designed to develop and integrate services across
the city;
- Provide
administration project support to the team relating to specific projects,
including arranging meetings, venues and keeping action logs.
-
Maintain local document management systems.
-
Develop and maintain project plans under the
supervision of the project managers.
-
Attend project implementation groups to
support the administration of these groups
-
Deputise for project management staff if
needed at scheduled meetings.
-
Interact with NHS systems such as GP TeamNet/EMIS/SIRMS
to ensure compliance with expected standards.
-
Assist with data and information analysis to
support project delivery.
- Carry
out research to support development of new initiatives.
-
Work as part of a wider team to support the
development of services and tenders in
line with strategic objectives.
-
Collect and manage
qualitative and quantitative data indicators.
-
Prepare, monitor
and maintain budget information relating to projects.
-
Support the completion
of monthly or quarterly financial reconciliations;
-
Produce monthly
reports to highlight performance against contract objectives;
-
Ensure all
services operate within the organisations clinical and information governance
policies, identifying, resolving, and reporting, where appropriate, any
departures from protocols;
-
To work flexibly
within the team to ensure the work of the whole team can be effectively
managed;
Confidentiality
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also have access to information
relating to the business of an organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the organisation may only be divulged to authorise
persons in accordance with the SGPA policies and procedures, and the protection
of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the SGPA Health & Safety
Policy to include:
- Identifying the risk involved in work activities and undertaking such
activities in a way that manages those risks.
- Using appropriate infection control procedures and maintaining work
areas in a tidy and safe way and free from hazards.
- Ensuring that all accidents are reported and investigated, and follow up
action taken where necessary.
- Maintain all mandatory training.
Equality and
Diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is
non-judgemental and respects their circumstances, feelings, priorities and
rights.
Quality
The post-holder will strive to maintain quality and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either
directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhanced the
teams performance.
- Work effectively with individuals in other agencies to meet patients
needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members, patients and carers and
system partners and stakeholders
- Recognise peoples needs for alternative methods of communication and
respond accordingly.
Job description
Job responsibilities
MAIN DUTIES AND
RESPONSIBILITIES
- Manage the
development and curation of clinical and patient information for primary care
in Sunderland.
-
Support The
Digital Programme manager in the delivery of a place based 3-year digital plan.
-
Provide support for
the delivery of the Clinical Support Information Project
-
Work with the member
practices, the ICB and other stakeholders to support the development of General
Practice at scale.
-
Develop networks
with a range of system partners to ensure projects complement services
elsewhere in the local health economy;
-
Attend meetings
with partner organisations designed to develop and integrate services across
the city;
- Provide
administration project support to the team relating to specific projects,
including arranging meetings, venues and keeping action logs.
-
Maintain local document management systems.
-
Develop and maintain project plans under the
supervision of the project managers.
-
Attend project implementation groups to
support the administration of these groups
-
Deputise for project management staff if
needed at scheduled meetings.
-
Interact with NHS systems such as GP TeamNet/EMIS/SIRMS
to ensure compliance with expected standards.
-
Assist with data and information analysis to
support project delivery.
- Carry
out research to support development of new initiatives.
-
Work as part of a wider team to support the
development of services and tenders in
line with strategic objectives.
-
Collect and manage
qualitative and quantitative data indicators.
-
Prepare, monitor
and maintain budget information relating to projects.
-
Support the completion
of monthly or quarterly financial reconciliations;
-
Produce monthly
reports to highlight performance against contract objectives;
-
Ensure all
services operate within the organisations clinical and information governance
policies, identifying, resolving, and reporting, where appropriate, any
departures from protocols;
-
To work flexibly
within the team to ensure the work of the whole team can be effectively
managed;
Confidentiality
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also have access to information
relating to the business of an organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the organisation may only be divulged to authorise
persons in accordance with the SGPA policies and procedures, and the protection
of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the SGPA Health & Safety
Policy to include:
- Identifying the risk involved in work activities and undertaking such
activities in a way that manages those risks.
- Using appropriate infection control procedures and maintaining work
areas in a tidy and safe way and free from hazards.
- Ensuring that all accidents are reported and investigated, and follow up
action taken where necessary.
- Maintain all mandatory training.
Equality and
Diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is
non-judgemental and respects their circumstances, feelings, priorities and
rights.
Quality
The post-holder will strive to maintain quality and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either
directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhanced the
teams performance.
- Work effectively with individuals in other agencies to meet patients
needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members, patients and carers and
system partners and stakeholders
- Recognise peoples needs for alternative methods of communication and
respond accordingly.
Person Specification
Qualifications
Essential
- Good level of general education minimum to GCSE, A level standard
Desirable
- Administrative or Project Management qualifications or equivalent experience
- Microsoft ECDL or equivalent
Experience
Essential
- Microsoft Office particularly Word and Excel
- Experience in GP TeamNet or equivalent document management system
- Experience in general practice engagement and comms
- Experience of working in a primary care environment.
- Experience of working in a rapidly changing environment.
- Experience of working in multi-disciplinary teams.
- An appreciation of the nature of GPs and general practice.
- Experience of supporting programmes of change
Desirable
- Good working knowledge of EMIS Management/templates
- Working knowledge of key regional and national strategic healthcare developments, particularly as they relate to general practice.
- Experience of working across the health care system with a range of partners and stakeholders
- Awareness of political challenges when working across systems.
Motivation and Skills / Other
Essential
- High level planning and organising skills
- High level written and verbal communication skills
- Good IT / analytical skills
- Able to work under pressure and to meet deadlines
- Work effectively independently and as a team member
- Ability to work flexibly
- Ability to recognize own limitations and act accordingly
- Aptitude to go beyond the ask, identifying barriers and heading off challenges.
- An understanding, acceptance and adherence to the need for strict confidentiality
- Reliability, excellent time management and attention to detail
- Confident and assertive, able to challenge but also be open to influence and willing to realign views
- Ability to travel between various locations
- Understands the principles of equality and diversity
- Clear DBS check
- UK driving licence, access to car with business insurance
- UK work permit (if required)
Desirable
- Excellent interpersonal skills
- Willingness to learn new skills and to problem solve
- Highly developed emotional intelligence and personal resilience
Person Specification
Qualifications
Essential
- Good level of general education minimum to GCSE, A level standard
Desirable
- Administrative or Project Management qualifications or equivalent experience
- Microsoft ECDL or equivalent
Experience
Essential
- Microsoft Office particularly Word and Excel
- Experience in GP TeamNet or equivalent document management system
- Experience in general practice engagement and comms
- Experience of working in a primary care environment.
- Experience of working in a rapidly changing environment.
- Experience of working in multi-disciplinary teams.
- An appreciation of the nature of GPs and general practice.
- Experience of supporting programmes of change
Desirable
- Good working knowledge of EMIS Management/templates
- Working knowledge of key regional and national strategic healthcare developments, particularly as they relate to general practice.
- Experience of working across the health care system with a range of partners and stakeholders
- Awareness of political challenges when working across systems.
Motivation and Skills / Other
Essential
- High level planning and organising skills
- High level written and verbal communication skills
- Good IT / analytical skills
- Able to work under pressure and to meet deadlines
- Work effectively independently and as a team member
- Ability to work flexibly
- Ability to recognize own limitations and act accordingly
- Aptitude to go beyond the ask, identifying barriers and heading off challenges.
- An understanding, acceptance and adherence to the need for strict confidentiality
- Reliability, excellent time management and attention to detail
- Confident and assertive, able to challenge but also be open to influence and willing to realign views
- Ability to travel between various locations
- Understands the principles of equality and diversity
- Clear DBS check
- UK driving licence, access to car with business insurance
- UK work permit (if required)
Desirable
- Excellent interpersonal skills
- Willingness to learn new skills and to problem solve
- Highly developed emotional intelligence and personal resilience
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
