Harness Care Ltd Senior Manager

Job description

Job responsibilities

Main Duties

Work with the Board of Directors, Central Team and Clinical Directors to streamline processes

Build strong relationships with the NWL Integrated Care Board (ICB), Brent Borough ICP, NHS trusts, local authority, community and patient groups to drive integration and partnership working.

Drive standardisation and reduce unwarranted variation in the delivery of primary medical services, ensuring best practices are consistently applied across all areas.

Lead on the implementation of key transformation programmes in primary care, such as Integrated Neighbourhood Teams, Long-Term Conditions (LTC) management, Enhanced Access, Additional Reimbursement Roles Scheme and Enhanced Services.

Oversee recruitment, training, and retention of staff, including the development of career pathways for both clinical and non-clinical staff.

Secure funding and ensure efficient allocation of resources to support service delivery and transformation initiatives.

Promoting a culture of inclusivity and equality and continuously striving to reduce health inequalities across population groups.

Maintain a high standard of professionalism and clarity in all presentations and communications, ensuring information is accessible to all stakeholders.

Oversee the Alternative Provider Medical Services contract (APMS) for Harness Care Ltd, working closely with the practice clinical lead and the PCN Clinical Directors / Harness Board.

Ensure that the PCNs operate within the regulatory frameworks, maintaining high standards of clinical governance, risk management, and compliance with NHS policies and guidelines.

Lead and manage a team to deliver high-quality services to the PCNs and delegating appropriately to achieve the organisational goals and adapt to the evolving needs of the network.

Leadership and Strategy Development

Be corporately accountable as an executive member of the Board for strategic planning, resource allocation, service quality, performance management and governance.

Create and continually develop the right conditions to enable successful organisational performance that improves the health of the local population and delivers high quality services.

Create a positive climate of partnership working, fostering excellent stakeholder relations.

Ensure that the Harness Federation has systems and processes in place to review and evaluate new opportunities and to identify, manage and mitigate against potential risks and challenges to the Federation and its work.

Corporate Governance

Develop a constructive and open relationship with the PCN Clinical Directors through regular communication and meetings.

Ensure planning arrangements are in place and high-quality agenda papers are produced for monthly meetings of the Board to facilitate effective discussions and decision making by the Board.

Ensure that organisational policies and procedures are developed and agreed to reflect current best practice and to ensure that they are adopted and followed effectively by all staff.

Service Delivery & Service Development

Ensure that all NHS contracts held by the organisation are delivered to a high standard and that all practices within the organisation are engaged, empowered and supported.

Ensure that patient safety, clinical outcomes and patient experience are maintained and improved in relation to all contracts commissioned through the organisation.

Ensure that effective reporting arrangements are in place to track progress against plans and to escalate issues and risks as appropriate.

Ensure that effective performance measurement and monitoring arrangements are in place to demonstrate practice performance in relation to all services commissioned through the organisation.

Representation

Ensure that effective communication is maintained between the organisation and all member GP practices and that effective systems and processes are in place so that the organisation is aware of the views, suggestions and concerns of local practices in relation to key issues and plans.

Build connections with key stakeholders which encourage collaboration, innovation, partnership and integration opportunities which deliver better care for local people.

Actively contribute to the Borough Partnership and other stakeholders.

Represent the interests of Harness and the practices that are its members in the local, regional and where appropriate national context.

Person Specification

Experience

Essential

• Significant (5+ years) experience gained within a structure of comparable scale
• A track record of leading strategy development and translating this into successful operational objectives and plans
• Strategic understanding of the health and social care system (including Primary Care) and an awareness of external drivers affecting local health and social care commissioning and delivery
• Understanding and experience of working within a complex political policy context; and a track record of translating national mandate into local delivery
• Experience of engaging and communicating across a breadth of senior stakeholders including those from health and care organisations, the voluntary sector, service users and the public
• Knowledge of regulatory compliance and corporate governance, with a track record of implementing robust governance systems and processes
• A track record of delivering financial and performance objectives

Skills

Essential

• Excellent communication and interpersonal skills. Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner.
• An ability to work in harmony with a Board, understand the required governance and be able to participate in the joint setting of targets and objectives.
• Ability to work under pressure, to support rapid mobilisation and carry associated risks ensuring that they are adequately mitigated
• Able to challenge underperformance and set realistic goals to achieve and ensure business success
• A solid understanding of finance, NHS contracts, funding and contract negotiation

Qualifications

Essential

• Educated to post-graduate level or equivalent experience
• Evidence of continuing personal development

Values & Behaviours

Essential

• Inclusive of other stakeholders
• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible, and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to sudden unexpected demands
• Ability to concentrate on complex tasks such as analysis, writing reports, meetings whilst coping with interruptions and unpredictable work patterns to deal with pressing service issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harness Care Ltd

Address

Park Royal Medical Practice

Central Middlesex Hospital, Acton Lane

London

NW10 7NS

Employer's website

https://www.harnesspcn.nhs.uk/ (Opens in a new tab)