Job summary
This is an exciting opportunity to join a thriving Primary Care Network in North West London. As a Care Coordinator you will focus on providing personalised care
based on local needs and health priorities. Working as part of a team to deliver well-coordinated
care, especially to vulnerable patients or those with complex health issues.
This job requires
collaboration with GP practices, the Local Authority and other organisations to ensure patients get
the best care at the time.
The post-holder will work closely with practices within the PCN, requiring strong communication
and problem-solving skills, along with a deep understanding of healthcare data analysis and
performance monitoring.
The role will focus on identifying trends, improving service efficiencies
and reducing health inequalities by enabling targeted interventions for key patient groups.
By collaborating with primary care colleagues and wider healthcare stakeholders, the Care
Coordinator will support the network in navigating an evolving healthcare landscape, ensuring
informed decision-making and contributing to the continuous improvement of patient outcomes
and service delivery.
Main duties of the job
Coordinate care for patients across multiple services and health professionals
Liaise with patients, carers and healthcare teams to ensure effective care delivery
Assist with patient assessments, care plans and follow-up activities
Support patients with accessing community resources and health services
Manage and track referrals and appointments to ensure timely care delivery
Create and run searches using EMIS to extract and analyse relevant data.
Develop and maintain templates, protocols and concepts in EMIS to streamline practice
workflows.
Utilise clinical tools such as Abtrace, iPlato, and Accurx to enhance digital healthcare delivery
across practices.
Undertake additional responsibilities aligned with the role as directed by the Programme
Director.
About us
Harness Care Ltd and Harness Primary Care Networks (North and South) provides general and
extended medical services to a population of 150,000 patients residing across Brent.
Harness North PCN consists of 10 GP practices based over 8 sites, caring for a population of over
75,000 patients.
We work together with a range of local providers, including acute trusts, community services, social
care, voluntary sector and patient participation groups, to offer more personalised, co-ordinated
health and social care to our local population.
Job description
Job responsibilities
The Care Coordinator within a Primary Care Network will focus on providing personalised care
based on local needs and health priorities.
They work as part of a team to deliver well-coordinated
care, especially to vulnerable patients or those with complex health issues. This job requires
collaboration with GP practices, the Local Authority and other organisations to ensure patients get
the best care at the time.
The post-holder will work closely with practices within the PCN, requiring strong communication
and problem-solving skills, along with a deep understanding of healthcare data analysis and
performance monitoring.
The role will focus on identifying trends, improving service efficiencies
and reducing health inequalities by enabling targeted interventions for key patient groups.
By collaborating with primary care colleagues and wider healthcare stakeholders, the Care
Coordinator will support the network in navigating an evolving healthcare landscape, ensuring
informed decision-making and contributing to the continuous improvement of patient outcomes
and service delivery.
Job description
Job responsibilities
The Care Coordinator within a Primary Care Network will focus on providing personalised care
based on local needs and health priorities.
They work as part of a team to deliver well-coordinated
care, especially to vulnerable patients or those with complex health issues. This job requires
collaboration with GP practices, the Local Authority and other organisations to ensure patients get
the best care at the time.
The post-holder will work closely with practices within the PCN, requiring strong communication
and problem-solving skills, along with a deep understanding of healthcare data analysis and
performance monitoring.
The role will focus on identifying trends, improving service efficiencies
and reducing health inequalities by enabling targeted interventions for key patient groups.
By collaborating with primary care colleagues and wider healthcare stakeholders, the Care
Coordinator will support the network in navigating an evolving healthcare landscape, ensuring
informed decision-making and contributing to the continuous improvement of patient outcomes
and service delivery.
Person Specification
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
- Knowledge of community health and social care systems
- Familiarity with EMIS clinical software
Values & Behaviours
Essential
- Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
- Adaptable, flexible and innovative approach to work
- Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
- Able to problem solve and respond to unexpected demands
- Ability to concentrate and focus, managing interruptions and
- unpredictable requests and pressing service issues
- Demonstrate visible leadership
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
Desirable
- Enrolled in or previously completed the Personalised Care Institute
- training
Skills
Essential
- Able to build network links with external organisations as an
- ambassador for the Primary Care Network
- Ability to communicate effectively and professionally with colleagues
- from a wide variety of healthcare professions and diverse groups
- Editing/running searches and reports in EMIS
- Analysing data in excel
- Data visualisation in excel
- Knowledge of digital collaboration tools (e.g., Teams, SharePoint)
Person Specification
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
- Knowledge of community health and social care systems
- Familiarity with EMIS clinical software
Values & Behaviours
Essential
- Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
- Adaptable, flexible and innovative approach to work
- Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
- Able to problem solve and respond to unexpected demands
- Ability to concentrate and focus, managing interruptions and
- unpredictable requests and pressing service issues
- Demonstrate visible leadership
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
Desirable
- Enrolled in or previously completed the Personalised Care Institute
- training
Skills
Essential
- Able to build network links with external organisations as an
- ambassador for the Primary Care Network
- Ability to communicate effectively and professionally with colleagues
- from a wide variety of healthcare professions and diverse groups
- Editing/running searches and reports in EMIS
- Analysing data in excel
- Data visualisation in excel
- Knowledge of digital collaboration tools (e.g., Teams, SharePoint)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
