Job responsibilities
Acting as an extension of the business brand and core values, the purpose of this role is to undertake all administrative tasks required to ensure the smooth running of our new NHS Dermatology Department.
You'll build key relationships with patients and clinicians and will be responsible for taking inbound enquiry calls from patients, GPs or other clinical colleagues. You will manage and process new NHS referrals, update patient records as required and send various types of letters to GPs and other healthcare professionals.
This role requires excellent attention to detail and the ability to use own initiative and adapt to changing priorities.
Starting hours will be 9am - 5pm Monday to Friday, this role could include working Saturdays and Sundays in the future on a rota basis. The successful applicant will need to be flexible to work within the service requirements.
Skills and Experience:
Essential:
- GSCE Maths and English grade C and above or equivalent.
- Professional telephone manner with excellent administration and customer service skills.
- Excellent written communication skills.
- Excellent attention to detail.
- Ability to use own initiative and adapt to changing priorities.
- Ability to problem solve.
- Ability to work well within a team
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Willingness to travel, which may include overnight stays on occasion, as and when required.
Desirable:
- Previous experience working at a healthcare environment.
- Experience using NHS IT systems including EMIS, AccuRx, eRS, NHS mail.
- Experience with Microsoft Word and Excel.
This is a fixed term role for 12 months.
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024.
This is also recognised by current employees our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion
We are committed to being equitable and supporting the wellbeing of all employees.
- We are a Mindful Employer
- Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
- An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.
- Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.
