Non-Clinical Services Manager

Job description

Job responsibilities

Role Purpose:

The Non-Clinical Services Manager plays a vital role in ensuring that the day-to-day operations of the hospital run smoothly in line with the hospitals values. The post holder will assist the senior management team to grow the business, remain sustainable and financially viable in order to maintain the delivery of high-quality patient services.

The role requires someone who is highly organized and able to motivate and influence others and establish relationships with both internal and external personnel.

The post holder will oversee the daily non-clinical operational activities, ensuring that effective methods are put in place to ensure the hospital runs smoothly and at maximum efficiency. The post holder will have the responsibility for overseeing the non-clinical teams, have responsibility for Health & Safety, HR and finance the post holder will be an integral part of the day-to-day operation of the business and implement and monitor procedures pertaining to their role responsibility to ensure that the hospital is safe, fit-for-purpose and adheres to Health & Safety, Infection Control and COSHH legislations.

Role Context:

This role is to deliver on meeting the hospital and stakeholder expectations and standards by leading and supporting the administration team, HR and Finance team estates, kitchen and housekeeping team and monitoring compliance with relevant legislation.

The role requires a professional with the ability to oversee all administrative, Health & Safety, financial and legislative aspects within the hospitals non-clinical functions and utilise effective supervisory and management skills to support staff of all disciplines.

KEY ACCOUNTABILITIES

PERFORMANCE MEASURES

Key Tasks & Responsibilities

• This job description is not intended to be an exhaustive list of the duties and responsibilities of the post and the post holder may be requested to carry out any other duties which are appropriate to their post and banding.
• The post may change over time to meet organisational requirements and the job description may be changed after consultation with the post holder at any time.
• To effectively supervise and support the non-clinical team through a process of supervision and appraisal.
• Resolve complex and conflicting demands relating to resources, workload and interpersonal staffing issues.
• During periods of heavy workloads for the team, ensue adequate cover/support is available.
• Manage staff time/work/absence/annual leave requests across the team to minimise disruption within the service.
• To effectively line manage the admin team, developing productive working relationships and sound understanding of the various roles and responsibilities.
• To have a good working knowledge of the electronic patient records system used across the hospital and extensively by the admin team.
• To ensure that all information and data handled by the admin team is processed using the highest standards of information governance and data protection principles are properly applied.
• To support efficient and timely accounts , PAYE and budgeting management
• To review, amend and up-date relevant Policies & Procedures which fall within this roles remit.
• To work in accordance with hospital Policies & Procedures, in particular Health & Safety, Fire and Risk Management.
• Attend and contribute to Senior Management Health & Safety Meetings.
• To carry out/oversee associated audits, checks, reviews.
• To ensure compliance with the relevant legislation and monitor/implement any updates.
• To assist with risk assessments and the updating of existing risk assessments.
• Ensure appropriate action is taken when any health, safety and security concerns arise.
• Liaise with external regulators and advisors such as H&S Consultant, Water Consultants.
• To manage and authorise annual service and maintenance contracts.

General

• Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner.
• To manage and prioritise own workload appropriately, without supervision.
• To react promptly to situations in order to coordinate an excellent service to patients/families/carers.
• To adhere to the principles and processes defined within the equal opportunities provision.
• To fully comply with the GDPR and related policies.
• To recognise the sensitivity of business undertaken and to ensure strict confidentiality.

Personal

• Employees must maintain a high standard of personal hygiene and appearance.
• Employees must be positive and have a cheerful attitude.
• Ensure respect and dignity of service users at all times
• Patient privacy and confidentiality must be respected at all times.
• Maintain professional boundaries
• Be able to work within a team
• Able to work alone and without direct supervision

• Understand and adhere to the hospital policies, procedures and ensure that others also adhere to these.
• Take personal responsibility for maintaining up-to-date knowledge and adhering to all hospital policies and procedures.
• Works within the hospitals Equality and Diversity framework.

Teaching, training and Supervision

• To actively engage in monthly supervision.
• To actively engage in the appraisal process.
• To continue to gain knowledge, skills and experience in accordance with professional practice to enhance overall care for patients.
• Actively engage in formal and informal training opportunities to develop and maintain skills and knowledge and ensure fitness for practice.
• Adhere to essential and statutory training requirements.
• Assist in the training of other staff as appropriate to role.

Health and Safety

• Ensure the maintenance of a safe and secure treatment environment which is fit for purpose.
• Contribute to the General Workplace Risk Assessment process and adhere to risk management plans.
• Work within Health and Safety legislation, hospital policies and procedures.

General Duties

The post holders adherence to the job description and specific role objectives will be reviewed as a matter of routine within supervision and appraisal. This allows for appropriate stretch and support for each individual working within a generic job description and meets individual needs creating opportunities for growth.

Data Protection

The postholder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Other Duties

This list is not exhaustive. The post holder may be asked to undertake duties not directly highlighted within the job description. This will only be done when the skills and experience of the post holder meet the requirements of the role and where the request may reasonably fall within the boundaries of the post.

Variation Clause

This is a description of the job, as it is constituted at the date shown. It is practice of the hospital to periodically examine job descriptions, update them and ensure that they relate to the job performed and are fit for purpose. As such the hospital may amend job descriptions over time.

DIMENSIONS

Riverdale Grange Hospital provides an in-patient service to 9 adolescent patients and 9 adult patients who may detained under Mental Health Act (1983).

The post holder will maintain a safe environment which is fit for patients, staff and public to use.

The post holder will be required to lead a team that works both weekdays and weekends.

KNOWLEDGE, SKILLS & EXPERIENCE

• Have relevant qualification combined with a strong administrative experience
• Experience of working within a team environment
• Experience of dealing with confidential and sensitive information
• Ability to work accurately and unsupervised, using own initiative, tact and diplomacy
• Ability to meet deadlines, work under pressure prioritising own work load.
• Have used or have an understanding of SAGE and other financial support systems
• Excellent interpersonal skills and telephone manner including liaison with outside agencies
• Demonstrate good numeracy and literacy skills
• Ability to take formal, accurate minutes
• Ability to problem solve
• Skill in effective communication
• Ability to maintain effective written records.
• Demonstrate a positive attitude
• Ability to plan, prioritise workload and manage time effectively.
• Be skilled in managing a complex workload including electronic diary and correspondence management
• Have the ability to understand and use a variety of computer-based systems
• Be able to work well independently and also as part of a wider team. This post is of a confidential nature.
• Demonstrate a high degree of personal responsibility and initiative in all areas of the role, with a diplomatic and discreet approach
• Maintain confidentiality, privacy and dignity for all patients
• Have an understanding of safeguarding procedures

COMMUNICATION & RELATIONSHIP SKILLS

Receiving sensitive information in an atmosphere where patients can be hostile, antagonistic or emotive, where adherence to detail and accuracy must be high.

Person Specification

Qualifications

Essential

• N/A.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverdale Grange Hospital

Address

93 Riverdale Road

Sheffield

S10 3FE

Employer's website

https://www.riverdalegrange.co.uk/ (Opens in a new tab)