Job summary
Harlow North Primary Care
Network are a group of five Practices within Harlow. We jointly
deliver services that improve outcomes and provide positive patient experience
for our population of 60,000+.
As a Primary Care Network (PCN) our aim is to
work collaboratively, enabling our team of Social Prescribers, Care
coordinators, Clinical Pharmacists, Nursing Associates and GP Assistants to
work together with the Practices. We seek continuous improvement by
strengthening our relationship with other key health and wellbeing providers to
maximize the impact of our services on quality and outcomes of patient care.
The Practices within the PCN
are Addison House, Church Langley, Nuffield House, Sydenham and Old Harlow All
practices use Systmone clinical system.
We are a friendly, supportive, democratic, well organised and
enthusiastic Primary Care Network. We contain training practices and actively
encourage learning and development for all staff.
Main duties of the job
The
Transformation and Development Manager will work with clinical and support
teams within a Primary Care Network (PCN) to identify opportunity for and lead
service improvements.
The post holder will plan, coordinate, and directly support delivery of evolving
projects across the PCN with a view to improving patient access, staff and
patient satisfaction, optimising the use of technology and improving the
efficiency and sustainability of general practice services.
They will work closely with staff working at practice and PCN
level to understand current service models, identify challenges, agree
priorities for improvement and then support these to be delivered. They will develop strong relationships with PCN member practices and will
support the planning and delivery of improvements that will provide benefits
both practice and PCN level.
The post holder will work with the ICB Primary Care and
Digital teams to ensure local transformation plans and activity are aligned to
the ICB Primary Care priorities e.g. improving access, PCN development and
the ICB Digital Strategy.
-
Developing Neighbourhood Teams
-
Facilitating same day urgent access
-
Optimisation of digital ways of working
-
Retention & development of
multi-professional teams
-
Hardwiring the system to support change through
Quality Improvement
About us
Stellar Healthcare is a GP Provider company consisting of 22 member practices across Harlow and Epping Forest in west Essex. We work closely with the Practices and PCNs to deliver the best care to patients.
Job description
Job responsibilities
Role summary
The
Transformation and Development Manager will work with clinical and support
teams within a Primary Care Network (PCN) to identify opportunity for and lead
service improvements.
The post holder will plan, coordinate, and directly support delivery of evolving
projects across the PCN with a view to improving patient access, staff and
patient satisfaction, optimising the use of technology and improving the
efficiency and sustainability of general practice services.
The post holder will work closely with staff working at practice and PCN
level to understand current service models, identify challenges, agree
priorities for improvement and then support these to be delivered. The post
holder will develop strong relationships with PCN member practices and will
support the planning and delivery of improvements that will provide benefits
both at individual practice level and at the level of the PCN.
The post holder will work closely with the ICB Primary Care and
Digital teams to ensure local transformation plans and activity are aligned to
the ICB Primary Care priorities e.g. improving access and PCN development and
the ICB Digital Strategy.
-
Developing Neighbourhood Teams
-
Facilitating same day urgent access
-
Optimisation of digital ways of working
-
Retention & development of
multi-professional teams
-
Hardwiring the system to support change through
Quality Improvement
The post holder will
work to coordinate with and bring in additional specialist expertise when
required to deliver transformation plans, e.g., in analytics, evaluation,
policy, IT systems, estates etc.
The post holder will help to develop strategy related to transformation
and improvement, aligning this with larger scale strategy and initiatives; but
will focus their time on the planning, implementation and evaluation of
practical improvements that make a difference to patients and staff, ensuring
they address health inequalities and championing diversity and inclusion.
Please the full job description attached.
Job description
Job responsibilities
Role summary
The
Transformation and Development Manager will work with clinical and support
teams within a Primary Care Network (PCN) to identify opportunity for and lead
service improvements.
The post holder will plan, coordinate, and directly support delivery of evolving
projects across the PCN with a view to improving patient access, staff and
patient satisfaction, optimising the use of technology and improving the
efficiency and sustainability of general practice services.
The post holder will work closely with staff working at practice and PCN
level to understand current service models, identify challenges, agree
priorities for improvement and then support these to be delivered. The post
holder will develop strong relationships with PCN member practices and will
support the planning and delivery of improvements that will provide benefits
both at individual practice level and at the level of the PCN.
The post holder will work closely with the ICB Primary Care and
Digital teams to ensure local transformation plans and activity are aligned to
the ICB Primary Care priorities e.g. improving access and PCN development and
the ICB Digital Strategy.
-
Developing Neighbourhood Teams
-
Facilitating same day urgent access
-
Optimisation of digital ways of working
-
Retention & development of
multi-professional teams
-
Hardwiring the system to support change through
Quality Improvement
The post holder will
work to coordinate with and bring in additional specialist expertise when
required to deliver transformation plans, e.g., in analytics, evaluation,
policy, IT systems, estates etc.
The post holder will help to develop strategy related to transformation
and improvement, aligning this with larger scale strategy and initiatives; but
will focus their time on the planning, implementation and evaluation of
practical improvements that make a difference to patients and staff, ensuring
they address health inequalities and championing diversity and inclusion.
Please the full job description attached.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Mathematics
- A Level qualifications
Desirable
- Batchelor's or Master's degree
Experience
Essential
- Person specification
- In addition to the above successful candidates should be able to demonstrate the following
- Experience of successfully delivering change and improvement programmes in a patient facing environment
- A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships
- Significant experience of driving change including translating strategic objectives into tangible plans for delivery
- Ability to use data and insight to both drive change and also to understand and adapt programmes of work
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information
- Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
- A clear and ongoing commitment to improving NHS services for the benefit of patients
Desirable
- Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Mathematics
- A Level qualifications
Desirable
- Batchelor's or Master's degree
Experience
Essential
- Person specification
- In addition to the above successful candidates should be able to demonstrate the following
- Experience of successfully delivering change and improvement programmes in a patient facing environment
- A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships
- Significant experience of driving change including translating strategic objectives into tangible plans for delivery
- Ability to use data and insight to both drive change and also to understand and adapt programmes of work
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information
- Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
- A clear and ongoing commitment to improving NHS services for the benefit of patients
Desirable
- Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
