Harlow North PCN Digital and Transformation Manager

Stellar Healthcare LTD

Information:

This job is now closed

Job summary

Harlow North Primary Care Network are a group of five Practices within Harlow. We jointly deliver services that improve outcomes and provide positive patient experience for our population of 60,000+.

As a Primary Care Network (PCN) our aim is to work collaboratively, enabling our team of Social Prescribers, Care coordinators, Clinical Pharmacists, Nursing Associates and GP Assistants to work together with the Practices. We seek continuous improvement by strengthening our relationship with other key health and wellbeing providers to maximize the impact of our services on quality and outcomes of patient care.

The Practices within the PCN are Addison House, Church Langley, Nuffield House, Sydenham and Old Harlow All practices use Systmone clinical system.

We are a friendly, supportive, democratic, well organised and enthusiastic Primary Care Network. We contain training practices and actively encourage learning and development for all staff.

Main duties of the job

The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements.

The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services.

They will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. They will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both practice and PCN level.

The post holder will work with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access, PCN development and the ICB Digital Strategy.

- Developing Neighbourhood Teams

- Facilitating same day urgent access

- Optimisation of digital ways of working

- Retention & development of multi-professional teams

- Hardwiring the system to support change through Quality Improvement

About us

Stellar Healthcare is a GP Provider company consisting of 22 member practices across Harlow and Epping Forest in west Essex. We work closely with the Practices and PCNs to deliver the best care to patients.

Date posted

06 February 2025

Pay scheme

Other

Salary

£48,000 to £53,000 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

U0004-25-0000

Job locations

Doctors Surgery

The Stow

Harlow

Essex

CM20 3AX


Florence Nightingale Health Centre

Church Langley Way

Harlow

Essex

CM17 9TG


Job description

Job responsibilities

Role summary

The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements.

The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services.

The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN.

The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access and PCN development and the ICB Digital Strategy.

- Developing Neighbourhood Teams

- Facilitating same day urgent access

- Optimisation of digital ways of working

- Retention & development of multi-professional teams

- Hardwiring the system to support change through Quality Improvement

The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., in analytics, evaluation, policy, IT systems, estates etc.

The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion.

Please the full job description attached.

Job description

Job responsibilities

Role summary

The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements.

The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services.

The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN.

The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access and PCN development and the ICB Digital Strategy.

- Developing Neighbourhood Teams

- Facilitating same day urgent access

- Optimisation of digital ways of working

- Retention & development of multi-professional teams

- Hardwiring the system to support change through Quality Improvement

The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., in analytics, evaluation, policy, IT systems, estates etc.

The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion.

Please the full job description attached.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Mathematics
  • A Level qualifications

Desirable

  • Batchelor's or Master's degree

Experience

Essential

  • Person specification
  • In addition to the above successful candidates should be able to demonstrate the following
  • Experience of successfully delivering change and improvement programmes in a patient facing environment
  • A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships
  • Significant experience of driving change including translating strategic objectives into tangible plans for delivery
  • Ability to use data and insight to both drive change and also to understand and adapt programmes of work
  • Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
  • Ability to understand, interpret and present complex and/or sensitive information
  • Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
  • Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
  • Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
  • A clear and ongoing commitment to improving NHS services for the benefit of patients

Desirable

  • Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Mathematics
  • A Level qualifications

Desirable

  • Batchelor's or Master's degree

Experience

Essential

  • Person specification
  • In addition to the above successful candidates should be able to demonstrate the following
  • Experience of successfully delivering change and improvement programmes in a patient facing environment
  • A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships
  • Significant experience of driving change including translating strategic objectives into tangible plans for delivery
  • Ability to use data and insight to both drive change and also to understand and adapt programmes of work
  • Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
  • Ability to understand, interpret and present complex and/or sensitive information
  • Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
  • Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
  • Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
  • A clear and ongoing commitment to improving NHS services for the benefit of patients

Desirable

  • Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stellar Healthcare LTD

Address

Doctors Surgery

The Stow

Harlow

Essex

CM20 3AX


Employer's website

http://www.stellarhealthcare.net (Opens in a new tab)

Employer details

Employer name

Stellar Healthcare LTD

Address

Doctors Surgery

The Stow

Harlow

Essex

CM20 3AX


Employer's website

http://www.stellarhealthcare.net (Opens in a new tab)

For questions about the job, contact:

Anna Beeston

sthe.stellarhealthcare@nhs.net

03003037300

Date posted

06 February 2025

Pay scheme

Other

Salary

£48,000 to £53,000 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

U0004-25-0000

Job locations

Doctors Surgery

The Stow

Harlow

Essex

CM20 3AX


Florence Nightingale Health Centre

Church Langley Way

Harlow

Essex

CM17 9TG


Supporting documents

Privacy notice

Stellar Healthcare LTD's privacy notice (opens in a new tab)