BFG Operations Manager
Barnet Federated GPs CIC
The closing date is 09 May 2025
Job summary
An opportunity has arisen to recruit an Operations Manager to join our team at Barnet Federation.
Working closely with the current management team and Federation board members you will be expected to contribute to the strategic direction for the service and direct the work of clinical teams, management and staff, to achieve service KPIs and standards are met and to drive quality improvements for patients, maintaining the highest quality services at all times.
To drive the culture and change necessary to ensure employee resources are maximised and flexed to deliver strong value for money and strong focus on patient outcomes.
You will be responsible for the operational management and leadership of a
designated service portfolio and associated budget which currently includes
Extended Access Services, Anti-Coagulation Services, SMI Health Checks,
Spirometry and Smoking Cessation Services.
The role is currently remote but possibility of establishment of an office in Barnet.
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas
Main duties of the job
- Initiates and leads service redesign and delivers changes to services which maximise patient outcomes and improves operational effectiveness.
- Manages the budget for their service portfolio; achievement of all performance/cultural targets; delivery of the service portfolios annual business plan; maintains compliance with all federation governance including but not limited to policies, procedures and regulatory standards.
- Preparation and presentation of reports for Key Committees and Federation Board which demonstrate compliance, achievement against performance targets, and effective risk management.
- Key member of the operations management team; contributes to the development and delivery of Federation strategy, business and service plans and objectives.
- Build and maintain effective working relationships with key internal and external stakeholders such as Practice Managers, GPs, Nurses and Pharmacists, (including patients/carers), and strategic partners such as the Local Authority, North Central London ICB, and local community and acute providers.
- Leads and manages a senior management/clinical team and manages staffing levels within agreed budgets and ensure all vacancies are recruited too promptly.
- Deputises for the General Manager and Medical Director as and when required and necessary.
About us
Barnet Federated GPs is a rapidly growing GP Federation whose shareholders include all 48 practices in Barnet, covering over 425,000 patients. Within this, we are divided into 8 Primary Care Networks (PCNs), each with its own leadership structure. Barnet Federated GPs is made up of a small, office-based team along with some clinical and non-clinical staff whom we employ on behalf of the PCNs. We currently have an enthusiastic and very supportive Board of Directors leading Barnet Federated GPs who are focused on supporting and sustaining Primary Care in the London Borough of Barnet.
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.
Job description
Job responsibilities
- Ensure strong financial management of all key service lines and budgets, ensuring robust scrutiny of any overspends.
- Collaborate with the Clinical Systems Lead to support the effective configuration, maintenance, and performance of clinical systems.
- Support the completion of the organisations self-assessments, including contributions to the Data Security and Protection Toolkit, to ensure ongoing compliance with data governance and security standards.
- Contribute to the development and ongoing review of the organisation's Business Continuity Plan, ensuring resilience across clinical systems and operational processes.
- Undertake delegated responsibilities from the General Manager related to the health, safety, and security of hub sites and associated assets, ensuring compliance with relevant regulations and internal standards.
- Ensure effective induction and onboarding of new sessional workers at hub sites, providing necessary system access and orientation to local procedures.
- Communicate updates to working practices and procedural changes to the on-call managers, ensuring they are informed and able to respond appropriately
- Undertake specific leadership
functions in collaboration with other directors, clinicians and managers to
support the implementation of service changes.
- Develop capacity and capability
to secure sustainable improvements in care pathways and interfaces with other
health, social care, independent and charitable sector organisations and
partners.
- Take collective responsibility
with the General Manager, Medical Director and other board directors,
clinicians and managers to ensure the delivery of high-quality services.
- Ensure that all operational and
contract KPIs are met in full.
- Promote and act as a strong
ambassador for the Federation and support workforce recruitment and retention.
- Ensure all corporate staff
complete required training, complete staff one to ones and appraisals in line
with the staff handbook and manage sickness using the Bradford Score.
Job description
Job responsibilities
- Ensure strong financial management of all key service lines and budgets, ensuring robust scrutiny of any overspends.
- Collaborate with the Clinical Systems Lead to support the effective configuration, maintenance, and performance of clinical systems.
- Support the completion of the organisations self-assessments, including contributions to the Data Security and Protection Toolkit, to ensure ongoing compliance with data governance and security standards.
- Contribute to the development and ongoing review of the organisation's Business Continuity Plan, ensuring resilience across clinical systems and operational processes.
- Undertake delegated responsibilities from the General Manager related to the health, safety, and security of hub sites and associated assets, ensuring compliance with relevant regulations and internal standards.
- Ensure effective induction and onboarding of new sessional workers at hub sites, providing necessary system access and orientation to local procedures.
- Communicate updates to working practices and procedural changes to the on-call managers, ensuring they are informed and able to respond appropriately
- Undertake specific leadership
functions in collaboration with other directors, clinicians and managers to
support the implementation of service changes.
- Develop capacity and capability
to secure sustainable improvements in care pathways and interfaces with other
health, social care, independent and charitable sector organisations and
partners.
- Take collective responsibility
with the General Manager, Medical Director and other board directors,
clinicians and managers to ensure the delivery of high-quality services.
- Ensure that all operational and
contract KPIs are met in full.
- Promote and act as a strong
ambassador for the Federation and support workforce recruitment and retention.
- Ensure all corporate staff
complete required training, complete staff one to ones and appraisals in line
with the staff handbook and manage sickness using the Bradford Score.
Person Specification
Skills and Abilities
Essential
- Ability to lead the strategic development of a business with similar scale and complexity.
- Proven conceptual and analytical skills.
- Able to make and take decisions after analysis of options and implications.
- Strong communication skills (written, oral, presentational and interpersonal).
- Ability to communicate effectively with senior members of the Federations, PCN and CCG, including board members in key stakeholders.
- Ability to effectively lead a high performing team.
- Ability to provide strategic direction and leadership.
- Able to multi-task and continue to function to a high standard, when under pressure.
- Able to communicate well and liaise with people at all levels within and outside the Federation.
- Able to use power and influence to develop and improve primary care services.
- IT literate and knowledge of key primary care IT systems.
- Establishing and building relationships with key stakeholders across Barnet and NCL STP.
- Passionate about patients and evidence of strong patient engagement.
Desirable
- Business intelligence and analysis.
- Information analysis, interpretation and utilisation.
- Knowledge of EMIS, Rotamaster and telephony systems. Knowledge and experience of digital transformation initiatives.
- Knowledge of local services
Experience
Essential
- Operational service delivery leading large teams.
- Service quality and quality management experience.
- Strong primary care and/or out of hours experience.
- Current changes and developments within the NHS, NHS Long Term Plan and Primary Care DES.
- Knowledge and understanding of confidentiality issues and strong clinical governance experience.
- Experience of leading teams, supporting and developing staff members and actively managing poor performance.
- Experience of directly managing staff and non-pay budgets.
- Experience of providing services to a high quality with restricted resources.
- Experience of implementing change management, projects to develop or improve services.
- Experience of business case preparation, presentation and implementation.
- Experience of primary care electronic health records.
Desirable
- Experience of working within an Extended Access Service
- Programme / Project management from planning to commissioning.
- Business management at service and service line level.
- Experience of using EMIS, EMIS Search and Report
- Experience of working directly with ICB management and Primary Care Networks Clinical Directors
Qualifications
Essential
- Degree or equivalent knowledge and skills gained through any combination of alternative study or employment in Business/Management or a Clinical field.
Desirable
- Qualification in health-related field or management
Person Specification
Skills and Abilities
Essential
- Ability to lead the strategic development of a business with similar scale and complexity.
- Proven conceptual and analytical skills.
- Able to make and take decisions after analysis of options and implications.
- Strong communication skills (written, oral, presentational and interpersonal).
- Ability to communicate effectively with senior members of the Federations, PCN and CCG, including board members in key stakeholders.
- Ability to effectively lead a high performing team.
- Ability to provide strategic direction and leadership.
- Able to multi-task and continue to function to a high standard, when under pressure.
- Able to communicate well and liaise with people at all levels within and outside the Federation.
- Able to use power and influence to develop and improve primary care services.
- IT literate and knowledge of key primary care IT systems.
- Establishing and building relationships with key stakeholders across Barnet and NCL STP.
- Passionate about patients and evidence of strong patient engagement.
Desirable
- Business intelligence and analysis.
- Information analysis, interpretation and utilisation.
- Knowledge of EMIS, Rotamaster and telephony systems. Knowledge and experience of digital transformation initiatives.
- Knowledge of local services
Experience
Essential
- Operational service delivery leading large teams.
- Service quality and quality management experience.
- Strong primary care and/or out of hours experience.
- Current changes and developments within the NHS, NHS Long Term Plan and Primary Care DES.
- Knowledge and understanding of confidentiality issues and strong clinical governance experience.
- Experience of leading teams, supporting and developing staff members and actively managing poor performance.
- Experience of directly managing staff and non-pay budgets.
- Experience of providing services to a high quality with restricted resources.
- Experience of implementing change management, projects to develop or improve services.
- Experience of business case preparation, presentation and implementation.
- Experience of primary care electronic health records.
Desirable
- Experience of working within an Extended Access Service
- Programme / Project management from planning to commissioning.
- Business management at service and service line level.
- Experience of using EMIS, EMIS Search and Report
- Experience of working directly with ICB management and Primary Care Networks Clinical Directors
Qualifications
Essential
- Degree or equivalent knowledge and skills gained through any combination of alternative study or employment in Business/Management or a Clinical field.
Desirable
- Qualification in health-related field or management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
