Practice Receptionist

Job summary

• Welcome Patients and visitors to the practice
• Assist Patients on the phone, electronically and in person
• Help to maintain the safety and comfort of patients
• Maintain records of appointments, financial transactions, and other administrative duties
• Keep Patient records accurate and up to date
• Take part in recalls for patient health checks
• Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

Main duties of the job

• Greet Patients in person, working to put them at ease and giving any explanations within your competency
• Signpost Patients to the correct service to ensure that they receive the right care first time
• Make and change appointments as required
• Work with the Practice information recording systems and computer systems in maintaining clinical records
• Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
• Report all significant events, including near misses for inclusion in the Practice Risk Register
• Practice the highest standards of confidentiality when dealing with all aspects of Patient Information
• Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service
• Use all equipment in accordance with published instructions and guidelines
• Report any faults or safety worries with equipment and premises
• Open and distribute the Practice post both paper and electronic format
• Process repeats prescription requests
• Assisting patients with registrations and processing the paperwork
• Completing all patient information in electronic and/or paper records
• Maintain Patient electronic medical records
• Accessing relevant patient information when required
• Daily preparation and closing of consulting rooms

About us

We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.

Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating, and advocating for strong and sustainable General Practice in Haringey.

Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our teams achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.

We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities which allow development for our staff and practices alike.