Job summary
Job Title:Programme Support Advisor
Contract Type:Fixed term - Part time
Remuneration:£ 27,007.50 pro rata Hours of work:
Part-time Responsible to:Health & Wellbeing Manager Accountable to:
Health & Wellbeing Manager Location: Haringey GP Federation, 48 Station Rd, London N22 7TY
Interview Date:09/06/2025 - Please have this date availble as no other date will be given.
Main duties of the job
The Programme
Support Advisor (PSA) is responsible for providing a personalised service for
our customers across a variety of programmes for One You Haringey at the
Haringey GP Federation. Working across 3 days over 22.5 hours, (Monday,
Thursday & Friday) you will play a vital role in helping
individuals access the service to improve their overall health and well-being.
The role will
include:
As the
Programme Support you will be the first point of contact for residents of Haringey
beginning their journey to improve their health and wellbeing.
Effectively managing
incoming referrals and booking residents onto One You Haringey programmes, ensuring
administration including any specific KPIs, quality standards and all data
recorded, and captured in accordance with the programmes obligations.
The
information below describes your key responsibilities. This is not intended to
be an exhaustive list and as such you will be expected to carry out any other
duties that may be specified by your Line Manager from time to time. This job
description is non-contractual.
About us
We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.
Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating, and advocating for strong and sustainable General Practice in Haringey.
Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our teams achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.
We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for our work and constantly seek to expand opportunities which allow development for our staff and practices alike.
Job description
Job responsibilities
Conduct outbound phone calls to new referrals, providing a warm and professional introduction to our programmes.
Answer queries through inbound phone calls promptly.
Educate participants about the programme details, benefits, and expectations and offering very brief advice
Address participant inquiries, providing accurate and helpful information to ensure a clear understanding of the program and its requirements.
Guide participants through the registration and start process, including eligibility and assessment.
Meet and exceed key performance indicators (KPIs), as per targets.
Collaborating with team members, other healthcare professionals and community organizations to promote programme initiatives and resources.
Adhere to company policies, procedures, and data protection regulations, maintaining the highest level
Capturing all required customer and programme data and maintaining excellent database integrity, across multiple databases, always
Constant review and improvement of current operational systems and databases, feeding back ideas to your line manager, in the first instance.
Attend community outreach events to promote the service
Job description
Job responsibilities
Conduct outbound phone calls to new referrals, providing a warm and professional introduction to our programmes.
Answer queries through inbound phone calls promptly.
Educate participants about the programme details, benefits, and expectations and offering very brief advice
Address participant inquiries, providing accurate and helpful information to ensure a clear understanding of the program and its requirements.
Guide participants through the registration and start process, including eligibility and assessment.
Meet and exceed key performance indicators (KPIs), as per targets.
Collaborating with team members, other healthcare professionals and community organizations to promote programme initiatives and resources.
Adhere to company policies, procedures, and data protection regulations, maintaining the highest level
Capturing all required customer and programme data and maintaining excellent database integrity, across multiple databases, always
Constant review and improvement of current operational systems and databases, feeding back ideas to your line manager, in the first instance.
Attend community outreach events to promote the service
Person Specification
Experience
Essential
- Experience of working in a fast-paced environment.
- Experience of using database systems to input data and track progress of customer/potential customers.
- Experience of working effectively in a team within a customer service, office-based environment.
- Demonstrable experience of delivering high quality customer service.
Qualifications
Essential
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
Person Specification
Experience
Essential
- Experience of working in a fast-paced environment.
- Experience of using database systems to input data and track progress of customer/potential customers.
- Experience of working effectively in a team within a customer service, office-based environment.
- Demonstrable experience of delivering high quality customer service.
Qualifications
Essential
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
