Programme Support Adviser

Job summary

Job Title:

Programme Support Adviser

Contract Type:

Permanent- Full time

Remuneration:

£ 23,303 £25,250

Hours of work:

Fulltime (37.5 hours per week Monday to Friday)

Responsible to:

Health & Wellbeing Manager

Accountable to:

Director of Operations

Location: To be based: GP Haringey Federation, 48 Station Rd, London N22 7TY

Interview Date:

27/02/2024

Main duties of the job

The Programme Support Adviser (PSA) is responsible for providing a personalised service for our customers across a variety of programmes representing both One You Haringey (OYH) and Haringey GP Federation.

The PSA is responsible for the administration for a variety of lifestyle programmes within Haringey GP Federation as well as pro-actively contacting members for feedback and reasons for non-attendance.

The role will include:

As a crucial member of the team the PSA will be the first point of contact for residents of Haringey beginning their journey to improve their health and wellbeing.

Effectively managing incoming referrals and booking residents onto an appropriate service, ensuring administration including any specific KPIs, quality standards and all data recorded, is captured in accordance with the programmes obligations.

The information below describes your key responsibilities. This is not intended to be an exhaustive list and as such you will be expected to carry out any other duties that may be specified by your Line Manager from time to time. This job description is non-contractual.

About us

We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.

Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating, and advocating for strong and sustainable General Practice in Haringey.

Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our teams achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.

We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for our work and constantly seek to expand opportunities which allow development for our staff and practices alike.