Job responsibilities
Job Title: Quality
Improvement Facilitator
Hours of work: Full-time (37.5 hours per week)
Contract Length: 12 Month Fixed Term Contract
Remuneration: £45,000 £50,000
Responsible to: Director of Operations (Enfield) & Senior Development Manager (Haringey)
Accountable to: Executive Lead, North Central London Primary
Care Training Hubs
Responsible for: Identification of
training needs, and provision of Quality Improvement Training for the delivery
of a new Long Term Conditions service
Location: This role will be hosted across Enfield & Haringey Boroughs with
occasional support in Barnet, Camden & Islington. Travel is expected within
boroughs to provide in person training and support at GP Practices. A mobile
phone & travel allowances will be included.
Job
Summary
North Central London Integrated Care System Primary Care
Training Hub has been commissioned to secure and support the training of staff
to deliver a new Locally Commissioned Service to support patients proactively
manage their long-term conditions. The aim of the programme is to ensure that a
comprehensive model of personalised care is embedded across primary care,
specifically general practice.
The post holder will work closely with the Programme Team
to:
- Proactively
develop relationships with stakeholders (internal and external) to support the
development of a Quality Improvement network, aimed at improving clinical
practice across all general practices and primary care networks in north
central London.
- Identify
ways, in line with recognised Quality Improvement approaches, that patient
care, patient experience, and clinical practice can be improved specifically
related to Long Term Condition Management
- Promote
the Long-Term Condition Service to ensure comprehensive support from all
practices and PCNs is in place
- Provide
guidance to Business Change Facilitators to ensure that business change
activities are aligned to supporting improvements in clinical practice
- Work
with other TH QI facilitators to proactively manage the change across the
different boroughs in North Central London
The job description and person specification are an outline
of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other
duties as may reasonably be required by their line manager and may be reviewed
in accordance with the changing needs of the NCL Training Hub.
These posts will be working
across a series of London Boroughs to ensure that all Primary Care Networks and
practices can receive the support necessary to deliver the requirements of the
2023/24 Locally Commissioned Service Contract. The roles will be divided as follows:
- 2
whole time equivalent posts will support Barnet, Enfield, and Haringey
About
the Training Hub
This
is an exciting opportunity to join a growing team aimed at developing our health
and social care workforce in North Central London.
The
North Central London (NCL) Training Hub is a network of multidisciplinary primary care teams, community providers,
and social care providers. Training Hubs receive core funding from
Health Education England, but we also have extra commissions from NHS England
& Improvement and Local Authorities.
The NCL Training Hub has been
established to enhance training, education, and workforce development with
specific focus on enhancing the recruitment of new, and retention of current,
staff. The NCL Training Hub has developed innovative educational and workforce
initiatives for primary, community and social care. During 2021-22, these
innovative models have been shortlisted and won national awards, including from
HSJ and Nursing Times.
1.
Key Working Relationships
1.1.
Work
with a broad range of internal and external stakeholders, including:
- North
Central London Training Hub leads (across all boroughs)
- ICS
Primary Care teams,
- Primary
Care Networks (PCNs)
- General
practice
- Health
Education England
- ICS senior management teams
- NHS
England Primary Care team
1.2.
Develop
and maintain excellent relationships with providers across care settings,
education providers and other partners to ensure continuous development of new
career pathways, development, and implementation of new ways of working and
relevant recruitment and retention strategies
1.3.
Participate
in relevant internal and external working groups/projects, services, and
initiatives to provide, information and analytical advice and expertise.
1.4.
Develop
and implement data collection systems that will provide accurate and timely
data.
1.5.
Produce
data analysis when identifying practices training needs, patient needs and
areas of vulnerability and health inequalities
1.6.
Present
information and issues, explaining highly complex issues, to a wide range of
internal and external stakeholders.
2.
Functional Responsibilities
2.1.
Operational
- To
support the members of the Trainings Hubs team delivery of day-to-day
activities and projects
- To
support a range of business initiatives and projects relating to clinical education,
development, and training
- Support
the portfolio of identification and tracking of agreed benefits
- To
work with primary care stakeholders and other QI facilitators to identify
practice training needs to support practice readiness to deliver the LTC
specification,
- To
support the development of a Quality Improvement Practitioner network across
North Central London boroughs
2.2.
Project Management
- Support
the development of project plans, identifying risks, issues and dependencies,
considering best practice and current options
- Support
management of stakeholders, respond to, and resolve conflict between different
stakeholders through facilitation or other appropriate mechanisms.
- Be
responsible for a high standard of work supporting the delivery of projects on
time, to quality standards and in a cost-effective manner.
- Support
the development and maintenance of project initiation documentation (PID) and
associated plans, and regularly monitor progress and delivery.
- Ensure
the flexibility of the project if required to meet conflicting/changing
requirements.
- Support
the planning and organisation of events/meetings
- Ensuring
communication tools are used to their maximum value for circulating the
minutes, agenda, and presentations in a timely manner.
- Demonstrate
effective stakeholder management across different departments and at all
levels.
- Support
other project managers as and when required.
- Consider
the impact of any change the projects will have on the Training Hub and oversee
handover of any products to ensure full ownership and buy-in
- Ensure
that the projects maintain business focus, have clear authority and that the
context, including risks, are actively managed in alignment with the strategic
priorities of North Central London.
2.3.
Financial and Physical Resources
- Act
in a way that is compliant with Standing Orders and Standing Financial
Instructions in the discharge of budget management responsibilities.
- Budget
holder for assigned function/, budget setting and for ensuring adherence to the
budget, ongoing monitoring of expenditure against budget and ensuring the
appropriate documentation is available for scrutiny.
- Responsible
for making recommendations, providing advice and able to prepare strategic
reports/briefings for the Directorate leads, Steering/Reference Groups and others
as required.
2.4.
Staff Management
- Forge
close positive working relationships to support effective matrix working
- Support,
motivate, and develop staff within the wider team to ensure that they can
deliver the contractual requirements for Training Hubs
- Line
manage the borough Business Change facilitator
2.5.
Information Management
- Drafting
reports summarising issues, appraising outcomes, and providing progress reports
for the programme managers and programme management meetings
- Collate
information and lead appropriate analysis to develop business cases and
contribute to project management resources
- Analyse,
interpret, and present data to highlight issues, risks, and to support decision
making.
2.6.
Planning and Organisation
- Contribute
to project planning by identifying interdependencies across projects /
workstreams, including potential impacts on wider organisational delivery
- Contribute
to the development of performance reports, and the development &
implementation of improvement programmes, in accordance with Standard
- Operating
Procedures
- Contribute
to the development of business plans articulating how quality outcomes will be
achieved