NCL Personalised Care Clinical Champion

Job responsibilities

About Personalised Care

For many years the NHS has talked about the need to shift towards a more personalised approach to health and care so that people have the same choice and control over their mental and physical health that they have come to expect in every other part of their life. As local health and care organisations work together more closely than ever before, they are recognising the power of individuals as the best integrators of their own care. As a result, the NHS Long Term Plan made a commitment to do things differently, giving people more control over their own health and the care they receive.

As part of this, NHS England have developed a comprehensive model of personalised care which aims to give people more choice and control over the way their care is planned by bringing together six, evidence-based components:

1. Shared decision making (SDM)

2. Personalised care and support planning (PCSP)

3. Enabling choice, including legal rights to choice

4. Social prescribing and community-based support

5. Supported self-management

6. Personal health budgets

To support health and care staff to deliver personalised care the Personalised Care Institute (PCI) was set up in 2020 to further develop our workforces professional skills and behaviours. It is expected that PCI will set quality standards for training in personalised care and ensure that the new health and care workforce are exposed to the relevant training programmes.

We have also seen an expansion in the workforce roles across health and social care supporting personalisation most notably with the introduction of newly funded roles for Primary Care Networks (Social Prescribing Link Workers, Care Co-Ordinators & Health and Wellbeing Coaches). Regionally, Transformation Partners in Health and Care has been providing additional information, case-studies resources, and project support and together we have been working with the Healthy London Partnership to support the development of these new roles so that these staff have the skills to offer this personalisation and meet the needs and expectations of people.

We are now seeking to expand the coverage of the Personalisation components above through facilitating the appropriate workforce development and enabling access to Personalised Care training courses to ensure workforce can support individuals to improve their ability to take a more active role in their own care.

Locally, we have formed a Personalised Care Oversight Group which has agreed the following personalised care workforce priorities for us as a system:

1. Ensure NCL partners achieve personalised care commitments set out in the NHS LTP and the North London Partners in Health & Care STP LTP local implementation plan

2. Identify gaps in the systems ability to deliver against the six components of personalised care and agree how to address these gaps.

3. Learn from other areas on successful implementation

4. Review workforce requirements and training opportunities

The community of practice has the potential to ensure that specific roles/areas have access to, and the ability to influence the development of education materials and resources to ensure that staff members are equipped with the skills to deliver a number of the components from the Personalisation model.

The community of practice will report to the NCL Training Hub Personalisation Workforce Operational Group which is accountable to the NHSE/I London Personalised Care. The position will be interim and hosted by the North Central London Training Hub on behalf of NCL ICB

Responsibilities

1. Clinical Champion

1.1. Identification and working with key stakeholders from the local system and from one of the agreed specified areas to build and develop relationships and networks to facilitate the activities.

1.2. Providing local promotion & advertising through locality Training Hubs. This may include but is not limited to:

a) Newsletters and communications across primary, community and voluntary sector organisations

b) Information webinars and other presentations

c) Sessions for GP Trainer groups, local faculty groups, other professional forums

d) Utilisation of regular educational webinars training hubs run

e) Promoting engagement and uptake of Personalised Care Training.

1.3. The targets that have been set for the programme of work. Depending on which area the clinical champion assumes responsibility for, part of their role will be to support achievement of the agreed target numbers.

2. Communities of Practice

2.1. Establishing and leading a community of practice to:

a) Understand the training needs of the staff group

b) Promote current online learning from PCI

c) Identify specific training providers

d) Share lessons learned and escalate any learning needs/revisions to material

e) Recognise expertise and experiential learning

f) Monitor uptake of training offers

g) Liaise with ICS and ICB colleagues in any service provision gaps and link into local pathways

h) Identify other enablers

3. Clinical Leadership

3.1. Providing feedback and insight to influence the programme and regional training offer.

3.2. Attend relevant meetings chiefly the Personalised Care Oversight Group and/or Workforce Personalisation Operational Group, and Communities of Practice meetings.

4. Reporting

4.1. Report to NCL Personalised Care Workforce Operational Group on activities with key progress, risk and issues being reported then to the ICS Personalisation Oversight Group to NHSE Personalised Care Regional Team to ensure quality of programme across London.

4.2. Support other reporting requirements as agreed.

5. System connectivity

5.1. Ensure educational synergies identified and capitalised upon, including prevention of duplication of activities

5.2. Support development of best practice for educators across NCL

6. Key Working Relationships

6.1. Work with a broad range of internal and external stakeholders, including:

o North Central London Training Hub leads (across all boroughs)

o ICB Primary Care teams

o Place (i.e. borough) Partnerships (including any LTC Steering Groups or Age Well Boards)

o Primary Care Networks (PCNs) & General Practice

o Health Education England (HEE)

o Local Medical Committee (LMC)

6.2. Develop and maintain excellent relationships with providers across care settings, education providers and other partners to ensure continuous development of new career pathways, development, and implementation of new ways of working and relevant recruitment and retention strategies

6.3. Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams

7. Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

8. Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to equality laws.

9. Health and Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

10. Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the risk management strategy and emergency procedures and attendance at training as required.

11. Infection Control

Infection Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Hygiene Code (2006), Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.

12. Safeguarding

Within their sphere of competence, each member of staff is responsible for promoting and safeguarding the welfare of the children, young people and / or vulnerable adults for whom they are responsible or may come into contact with, in the job role.

Experience

Essential

• 2.1 Experience in organising peer support, working groups or similar
• 2.2 Experience in liaising with key contacts across primary care.
• 2.3 Using webinars to communicate the groups and audiences
• 2.4 Developing communications materials e.g. power

Desirable

• 2.5 Experience of working with peers in an educational context
• 2.6 Experience in the three areas of focus (mental health, adult social care, or inequalities)

Knowledge

Essential

• 3.1 A strong interest and understanding in Personalised care.
• 3.2 Good working knowledge of educational support in primary care training, and health systems.
• 3.3 Knowledge of the NHS, its structures and processes, including an understanding of the multi-professional workforce agenda.
• 3.4 Awareness and understanding of the healthcare landscape in North Central London.

Qualifications

Essential

• 1.1 Registered Healthcare Professional regularly providing health care in NCL
• 1.2 Not subject to interim suspension or investigations

Skills & Aptitudes

Essential

• 4.1 Proactive, ability to think and plan ahead prioritising own workload.
• 4.2 Excellent verbal and written communication skills, including using MS Teams
• 4.3 Ability to work as part of a team as well as independently.
• 4.4 Attention to detail and high level of accuracy.
• 4.5 Excellent analytical skills.
• 4.6 Ability to adapt working to changing programme requirements.
• 4.7 Educational expertise and small group facilitation skills
• 4.8 Commitment to new ways of working and workforce transformation
• 4.9 Value personalised care as an approach to improve patient engagement and health outcomes

Application requirements

Essential

• In order to be invited to interview your CV must clearly demonstrate the requirements specified in this person specification and how your experience matches the role.
• Please specify clearly in a personal statement/cover letter that you:
• 1.Are a Registered Healthcare Professional regularly providing health care in NCL
• 2.Have a strong interest and understanding in Personalised care
• 3.Meet with the experience criteria of this person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).