Programme Manager - Long Term Conditions

Job description

Job responsibilities

Job Title: Programme Manager - Long Term Conditions

Hours of work: Full-time (37.5 hours per week)

Contract Length: Permanent

Remuneration: £55,000 – £64,000 per annum

Responsible to: Programme Director - NCL Training Hub

Accountable to: Executive Lead - NCL Training Hubs (Chief Operating Officer Haringey GP Federation)

Responsible for: Programme management of Long-Term Conditions Locally Commissioned Service Training Workstream

Location: The post holder will be based at NCL Training Hub at Hornsey Central Health Centre but may be required to work at any Training Hub establishment across North Central London at any time through the duration of their contract. Some home working will also be supported.

Job Summary

North Central London Integrated Care System Primary Care Training Hub has been commissioned to secure and support the training of staff to deliver a new Locally Commissioned Service to support patients proactively manage their long-term conditions.

The post holder will be responsible for the procurement of an established training partner that will upskill team members to become Quality Improvement and Business Change Facilitators across primary care in North Central London.

The role will also support North Central London Training Hub to achieve its key objectives and to ensure that all identified programmes, and projects, can be delivered on time and within budget.

The postholder will work closely with the Programme Director and Clinical Lead to:

• Proactively develop relationships with stakeholders (internal and external)
• Bring together existing plans/portfolio options and create the necessary summary documentation using recognised programme / project management methodologies
• Act as first point of contact for all programme / project queries across North Central London Training Hub
• Undertake proactive communications with programme stakeholders and promote Training Hubs across the ICS
• Ensure alignment of training offer by Training Hub with ICB strategy for the Long-Term Conditions Programme in partnership with ICB Proactive Care Framework Infrastructure team

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager and may be reviewed in accordance with the changing needs of the NCL Training Hub

1. Key Working Relationships

1.1. Work with a broad range of internal and external stakeholders, including:

• North Central London Training Hub leads (across all boroughs)
• CCG Primary Care teams
• Primary Care Networks (PCNs)
• General practice
• Health Education England
• CCG senior management teams
• NHS England Primary Care team

1.2. Develop and maintain excellent relationships with providers across care settings, education providers and other partners to ensure continuous development of new career pathways, development, and implementation of new ways of working and relevant recruitment and retention strategies

1.3. Develop and maintain excellent relationships with practices and local Higher Education Institutes

1.4. Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams

2. Functional Responsibilities

2.1. Operational

• To lead the delivery of day-to-day activities related to the LTC LCS workstream, as directed by relevant system steering groups, and the NCL Training Hub programme director
• To drive delivery of a range of business initiatives and projects relating to quality improvement and business change, focused on long term condition management.
• To operate in a highly political and sensitive environment
• Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing, and delivering agreed benefits

2.2. Project Management

• Lead the delivery of project plans, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and, and making decisions that will bring about improvements in patient care
• Develop a comprehensive and cohesive plan for the delivery of the LTC LCS training programme that reflects the philosophy of the personalisation agenda, and its associated projects, which meets the strategic direction of the Training Hub, and is consistent with the overall project timetable
• Pro-actively develop relationships with key stakeholders, constructively resolve conflict between different stakeholders through facilitation or other appropriate mechanisms.
• Be responsible for a high standard of work supporting the delivery of projects on time and in a cost-effective manner.
• Develop and maintain project initiation documentation (PID) and associated plans, and regularly monitor progress and delivery.
• Responsible for the planning and organisation of events/meetings
• Demonstrate effective stakeholder management across different departments and at all levels.
• Support other project managers as and when required.
• Consider the impact of any change the projects will have on the Training Hub and oversee handover of any products to ensure full ownership and buy-in
• Advocate the projects at senior levels and ensure active engagement and sponsorship within North Central London
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of North Central London.

2.3. Financial and Physical Resources

• Management of devolved budgets in accordance with Standing Orders and Standing Financial Instructions
• Budget holder for LTC LCS programme with responsibility for budget setting and management. This will include ongoing monitoring of expenditure against budget and preparation of appropriate evidence and ensuring that boroughs are appropriately managing their devolved budget.
• Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Directorate leads, Steering/Reference Groups, and others as required.

2.4. Staff Management

• Provide line management for Project Officer and QI Facilitator roles across the LTC LCS Programme
• Support, motivate, and develop staff within the wider team to ensure that they can deliver the objectives for the programme and for NCL Training Hub
• Undertake appraisals and support personal development, including progressing any performance management (including disciplinary) issues
• Forge close positive working relationships to support effective matrix working

2.5. Information Management

• Draft reports summarising issues, appraising outcomes, and providing progress reports for the Programme Director and Joint Operational Group
• Collate qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project management resources
• Analyse, interpret, and present data to highlight issues, risks, and to support decision making.

2.6. Policy and Service Development

• Propose changes to own function making recommendations for other service delivery.
• Maintain a good knowledge of emerging policies from NHS, particularly regarding workforce development. This will assist in the thinking and definition of the strategy discussions for the Network and stakeholders.

2.7. Planning and Organisation

• Contribute to project planning by identifying interdependencies across projects / workstreams, including potential impacts on wider organisational delivery
• Contribute to the development of performance reports, and the development & implementation of improvement programmes, in accordance with Standard Operating Procedures
• Contribute to the development of business plans articulating how quality outcomes will be achieved

Person Specification

Experience

Essential

• 3+years subject matter expertise relating to project and programme management.
• Experience of line managing senior managers and/or professional staff.
• Understanding of health inequalities and their impact on health and decisions about health.
• Evidence of post qualifying and continuing professional development.
• Experience working within the NHS and awareness of healthcare organisations.
• Experience of delivering against competing priorities and deadlines whilst also directing the work of teams/individuals.
• Experience of supporting the development of project plans and programme planning.

Desirable

• Knowledge of personalisation and its meaning for service delivery or ability to acquire this.
• An appreciation of the background to and aims of current healthcare policy nationally and in London, and the implications of this on this role.
• An understanding of the relationship between Health Education England, the Training Hubs and individual provider and commissioning organisations.

Values and Behaviours

Essential

• Focus on quality and quality improvement, promoting high standards in all they do.
• Consistently thinks about how their work can help and support clinicians and frontline staff to deliver better outcomes for patients.
• Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
• Demonstrates knowledge and understanding of equality of opportunity and diversity.
• Self-awareness in terms of emotional intelligence, and cultural sensitivity.

Skills and Abilities

Essential

• Able to provide, receive and present complex information.
• Problem solving and ability to respond to sudden unexpected demands.
• Demonstrable ability to deliver at pace in a complex environment.
• Ability to build effective working relationships with stakeholders to deliver the core organisational agenda.
• Demonstrable ability to influence other colleagues to support the delivery of programme aims.

Qualifications

Essential

• Educated to degree level or equivalent level of experience of working at a senior level in a relevant area.
• Prince2 or equivalent Project Management Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

151 Park Road

London

N8 8JD

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)