Job responsibilities
Job Title: Change Facilitator
Hours of work: Full-time (37.5 hours per week)
Contract Length: 12 Month Fixed Term Contract
Remuneration: £35,000 – £42,000
Responsible to: Long Term Conditions QI Facilitator
Accountable to: Long Term Conditions Programme Manager
Responsible for: Identification of business process improvement opportunities to ensure that Long Term Conditions Locally Commissioned Service can operate appropriately
Location: This role will be hosted in 1-2 NCL Boroughs (Barnet, Camden, Enfield, Haringey & Islington). Travel is expected within boroughs to provide in person training and support at GP Practices. A mobile phone & travel allowances will be included.
Job Summary
North Central London Integrated Care System Primary Care Training Hub has been commissioned to secure and support the training of staff to deliver a new Locally Commissioned Service to support patients proactively manage their long-term conditions. The aim of the programme is to ensure that a comprehensive model of personalised care is embedded across primary care, specifically general practice.
The postholder will work as part of a team of Change Facilitators that work closely with other professionals to:
- Proactively develop relationships with stakeholders, including Primary Care Networks, general practices, and other practitioners to drive and support improvements to business processes for practices within North Central London
- Explain and embed approaches to support proactive management of practice lists to promote personalisation approaches being introduced across all of general practice
- Promote the Long-Term Condition Service to ensure comprehensive support from all practices and PCNs is in place
- Provide guidance to Quality Improvement Facilitators to ensure that business change activities are aligned to supporting improvements in clinical practice
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager and may be reviewed in accordance with the changing needs of the NCL Training Hub.
This post will be embedded within one of the five boroughs that forms North Central London (Barnet, Camden, Enfield, Haringey, and Islington). The post will work closely with a small NCL wide PMO team and will also be incorporated to the NCL Primary Care Training Hub.
About the Training Hub
This is an exciting opportunity to join a growing team aimed at developing our health and social care workforce in North Central London.
The North Central London (NCL) Training Hub is a network of multidisciplinary primary care teams, community providers, and social care providers. Training Hubs receive core funding from Health Education England, but we also have extra commissions from NHS England & Improvement and Local Authorities.
The NCL Training Hub has been established to enhance training, education, and workforce development – with specific focus on enhancing the recruitment of new, and retention of current, staff. The NCL Training Hub has developed innovative educational and workforce initiatives for primary, community and social care. During 2021-22, these innovative models have been shortlisted and won national awards, including from HSJ and Nursing Times.
1. Key Working Relationships
1.1. Work with a broad range of internal and external stakeholders, including:
- North Central London Training Hub leads (across all boroughs)
- ICS Primary Care teams,
- Primary Care Networks (PCNs)
- General practices
1.2. Develop and maintain excellent relationships with practices and other providers to ensure continuous development of new career pathways, development, and implementation of new ways of working and relevant recruitment and retention strategies
1.3. Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice and expertise.
1.4. Develop and implement data collection systems that will provide accurate and timely data.
1.5. Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.
2. Functional Responsibilities
2.1. Operational
- To work proactively with practices, and practice managers, to review patient information management systems (e.g. EMIS) to develop new protocols that will facilitate proactive management of patient lists
- To support the members of the Trainings Hubs team delivery of day-to-day activities and projects
- To support a range of business initiatives and projects relating to general practice development, and training
- Support the portfolio of identification and tracking of agreed benefits
- To actively promote the Personalised Care Model and support practices to implement the necessary changes for them to deliver the Long-Term Conditions Contract
- To undertake Quality Improvement Training, provided by an accredited firm, to support the development of a Quality Improvement Practitioner network across North Central London boroughs
2.2. Project Management
- Support the development of project plans, identifying risks, issues and dependencies, considering best practice and current options
- Support management of stakeholders, respond to, and resolve conflict between different stakeholders through facilitation or other appropriate mechanisms.
- Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner.
- Support the development and maintenance of project initiation documentation (PID) and associated plans, and regularly monitor progress and delivery.
- Ensure the flexibility of the project if required to meet conflicting/changing requirements.
- Support the planning and organisation of events/meetings
- Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner.
- Demonstrate effective stakeholder management across different departments and at all levels.
- Support other project managers as and when required.
- Consider the impact of any change the projects will have on the Training Hub and oversee handover of any products to ensure full ownership and buy-in
- Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of North Central London.
2.3. Financial and Physical Resources
- Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
- Budget holder for assigned function/, budget setting and for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Directorate leads, Steering/Reference Groups and others as required.
2.4. Staff Management
- Forge close positive working relationships to support effective matrix working
- Support, motivate, and develop staff within the wider team to ensure that they can deliver the contractual requirements for Training Hubs
2.5. Information Management
- Drafting reports summarising issues, appraising outcomes, and providing progress reports for the programme managers and programme management meetings
- Collate information and lead appropriate analysis to develop business cases and contribute to project management resources
- Analyse, interpret, and present data to highlight issues, risks, and to support decision making.
2.6. Planning and Organisation
- Contribute to project planning by identifying interdependencies across projects / workstreams, including potential impacts on wider organisational delivery
- Contribute to the development of performance reports, and the development & implementation of improvement programmes, in accordance with Standard Operating procedures
- Contribute to the development of business plans articulating how quality outcomes will be achieved
