Digital Integration Support and Liaison Team Lead

Job description

Job responsibilities

Background

To support delivery of NHS long-term plans and the impact Covid-19 has had on those people living in care homes, a programme has been established across North Central London to support Enhanced Health in Care Homes. North Central London covers the London Boroughs of Barnet, Camden, Enfield, Haringey & Islington.

The post holder will be working as part of the Remote Monitoring Project team; which is one of the projects within the Enhanced Health in Care Homes sub work stream. The Remote Monitoring Project has been funded by NHSX as a focused project until the end of March 2022 and has a tight, time dependent schedule of milestones to be achieved. The team also consists of 5 Nurse Educators who provide clinical training to care homes on new digital remote monitoring technology.

Both teams are hosted by the NCL Training Hub which is funded by both Health Education England & NHS England / Improvement to support the workforce across Primary, Community & Social Care.

Job Summary

The Data Security and Protection Toolkit is an online self-assessment tool that allows organisations to measure their performance against the National Data Guardians 10 data security standards

All organisations that have access to NHS Patient data and systems must use this toolkit to provide assurance that they are practising good data security and that personal information is handled correctly.

This role will ensure that all care homes within North Central London are supported to complete the NHS Digital Data Security & Protection Toolkit so that they can benefit from other NHS Digital Offers such as NHSMail, Analytics platforms and Local Health & Social Care Record Sharing.

You will manage a team of 3 other facilitators and an administrator to ensure delivery of this project.

Key roles

Undertake face-to-face & virtual support to allocated care homes in partnership with the Digital Nursing Educator Team to ensure that the Data Security and Protection Toolkit project is planned, managed and delivered effectively

Undertake virtual online & face-to-face training provided to gain knowledge and understanding of what digital integration is for care homes, including training in the Data Security and Protection Toolkit (DSPT), other digital tools and general support for the care home sector

Manage the Data Security and Protection Toolkit project,with the aim of ensuring that all care homes are compliant, with good data security processes in place and patient information managed appropriately

Support and inform the targeting of resources, monitoring, implementation and evaluation of the Data Security and Protection Toolkit project, by providing high quality support including complex information and analysis, communications and stakeholder management

Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects

Manage your own workload and prioritise effectively, seeking support from your Project Manager when you are unsure

Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally

Work in a flexible, supportive, empathetic and patient manner, with a no blame approach, in all your work, and particularly in all your communications with the care home staff

Establish rapport with care home staff, building a safe professional relationship of trust

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Key Working Relationships

Required to maintain constructive relationships with a broad range of internal and external stakeholders, in particular North Central London Care Homes, GP Practices & the CCG Digital Team.

Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data

Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff.

Functional Responsibilities

3.1 Analytical/Judgemental

Undertake complex and detailed information analysis for the Data Security and Protection Toolkit project, requiring high levels of concentration

Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.

Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes

Contribute to the information management of performance, taking a lead for the Data Security and Protection Toolkit project

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested

Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information

3.2 Communication

Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions

Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team

Responsible for preparation of correspondence and complex papers, as directed by line manager

3.3 Financial and Physical Resources

Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis

Continually strive to deliver project outcomes, value for money and greater efficiency

Contribute to the financial delivery of the Project ensuring it is cost effective and delivered on time

Contribute to commissioning of goods and services, as required

3.4 Staff Management

Provide specialist training, advice and support on own role/responsibilities where necessary

Support training and induction of new staff

Supervises team as required

Participate in the recruitment process of support staff

3.5 Information Management

Lead on development, implementation, monitoring and evaluation of new information systems/databases as required for the Data Security and Protection Toolkit project

Carry out timely and accurate information analysis and reporting on agreed areas

Responsible for the development and maintenance of databases required for regular reports

3.6 Research and Development

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance

Test and review new concepts, models, methods, practices, products and equipment

Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.

3.7 Planning and Organisation

Contribute to the strategic planning of the Project, making adjustments as necessary.

Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the Project

Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, relating to the Project

Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

3.8 Policy and Service Development

Proposes changes to the Project informing policy and making recommendations

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management

Person Specification

Experience

Essential

• Knowledge of administrative procedures, project management, information governance or information analysis
• Experience working with people in a role requiring effective communication to support change within that person or the setting which they work in
• Experience and understanding of evaluating and measuring the performance of health services.
• Experience in communications and stakeholder management
• Working knowledge of Microsoft Office systems

Desirable

• Knowledge and/or experience of working with care homes
• Previous experience in similar role in public sector
• A good understanding of the health and social care environment and roles and responsibilities within it
• Full UK Drivers License

Communication skills

Essential

• Clear communicator with excellent verbal, writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Evidence of success in efficient and effective project and programme management
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Desirable

• Further training or significant experience in project management or information systems development

Planning and Management skills

Essential

• Skills for project management
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Skills for managing projects ensuring they meet financial targets.

Desirable

• Previous experience in project management and planning

Other skills

Essential

• Skills for manipulating information.
• Intermediate keyboard skills
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.

Analytical skills

Essential

• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills

Desirable

• Takes decisions on difficult and contentious issues where they may be a number of courses of action.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Federated4Health – Haringey GP Federation

Address

Federated4Health

Haringey GP Federation

151 Park Road

London

N8 8JD

Employer's website

https://federated4health.com/ (Opens in a new tab)