Job summary
* Taurus Healthcare are advertising this position on behalf of Belmont Medical Centre*
Belmont Medical Cntre are recruiting for a patient services advisor to
join our friendly and busy practice team. Hours will range between 7.45 am
& 6.45pm, Mon-Fri. Flexibility will be required to cover additional hours
as necessary.You should have previous customer service experience and
excellent IT skills. Knowledge of Primary Care (or health organisations) and
its IT systems (EMISweb/Docman) would be an advantage but full training is
available. You will need good time management and organisation skills and be
able to prioritise your workload, along with an understanding of, and
commitment to, patient confidentiality. You should have the ability to use your
own initiative but also be team orientated, with a flexible approach to your
workload.Good written and oral communication skills are essential, along
with a good sense of humour. You will be part of a friendly, enthusiastic team,
which offers learning and development support at all times.Only short
listed applicants will be notified. Informal enquiries are welcome.
Please
contact Sue Matthews, Practice Manager or Laura Witherall, Deputy Practice
Manager, Tel: 01432 354366 or administration.belmont@nhs.net
*This role is for approximately 28 hours per week*
* Closing Date for this vacancy is Friday 20th February 2026*
* Interview dates are to be confirmed*
Main duties of the job
This busy post provides reception and administrative support to patients
and the primary care team. You will be the first point of contact so it will be
important to show high standards, to be courteous, friendly and helpful at all
times. You will be responsible for full patient services duties, managing
patient requests face to face, by telephone and electronically, signposting
patients to other health services where appropriate. This will include managing
the appointment booking system, accepting prescription requests and dealing
with any other correspondence and enquiries in and out of the practice
appropriate
About us
Belmont Medical Centre is situated
just off the main A465 Abergavenny Road, in Eastholme Ave, Belmont. Our
doctors, nurses and all other staff are dedicated to offering a professional
healthcare service to approximately 8,900 patients. The team includes doctors,
advanced nurse practitioners, nurses, healthcare assistant, physiotherapists
and midwife, all supported by the reception and admin teams. As a member of
the WBC Primary Care Network, We work closely with Cantilupe Surgery and
Wargrave House Surgery offering additional patient services including
medicines management, social prescribing and health and well-being support.
Taurus Healthcare Ltd is advertising this position on behalf of Belmont Medical Centre. This means that Belmont Medical Centre is the employing organisation and will make the final decision on appointing candidates.
Taurus Healthcare Ltd, on behalf of Belmont Medical Centre, will collate all relevant information for the purpose of the recruitment and pre-employment check process.
This information will then be securely transferred to Belmont Medical Centre.
Job description
Job responsibilities
To show high standards as a Patient Services Advisor. To be courteous, friendly, helpful and
professional at all times to the patients.
To present an efficient service to the patients both face to face and on
the telephone. To maintain a smooth
running reception area by undertaking your tasks promptly and efficiently.
You are the most important member of staff - you are the
first point of contact - it is up to you to sell your surgery to the patients.
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately. Maintenance
of the highest level of patient, surgery and staff confidentiality is essential
at all times.
MAJOR DUTIES
AND RESPONSIBILITIES OF THE POST
Reception Duties
1.
To receive requests (verbal and electronic) for appointments and
services efficiently using practice systems and external support services. Signposting
patients to other more suitable services as appropriate.
2. Monitor flow of
patients into consulting rooms and treatment rooms.
3. Explain
practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures
are completed.
4. Advise
patients of relevant charges for private services; accept payment and issue receipts for the same.
5.
Respond to all queries and requests from patients and other visitors.
6. Enter
requests for home visits into the computerised appointment book and include any relevant information and refer to
the Duty Team.
7. Accept requests for
prescriptions in person, via email and text services, making sure you record
the details accurately and inform the patient of the processing and collection
procedure.
8.
Contact patients and external agencies as requested by members of the
Primary HealthCare Team.
9. Action
requests for ambulance transportation for eligible patients.
10. Ensure
waiting areas are kept neat and tidy at all times.
11. Gathering and recording of
health information data as set by NHS contracts.
12. Be flexible
and adaptable within the role of patient services advisor to encompass all
aspects of the position.
13. To provide cover for members of the patient
services team during periods of sickness and annual leave changing shifts where
necessary.
14. To be willing to undertake any
training as determined by the Practice Management Team.
* A full Job Description & Person Specification is attached to this advert *
Job description
Job responsibilities
To show high standards as a Patient Services Advisor. To be courteous, friendly, helpful and
professional at all times to the patients.
To present an efficient service to the patients both face to face and on
the telephone. To maintain a smooth
running reception area by undertaking your tasks promptly and efficiently.
You are the most important member of staff - you are the
first point of contact - it is up to you to sell your surgery to the patients.
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately. Maintenance
of the highest level of patient, surgery and staff confidentiality is essential
at all times.
MAJOR DUTIES
AND RESPONSIBILITIES OF THE POST
Reception Duties
1.
To receive requests (verbal and electronic) for appointments and
services efficiently using practice systems and external support services. Signposting
patients to other more suitable services as appropriate.
2. Monitor flow of
patients into consulting rooms and treatment rooms.
3. Explain
practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures
are completed.
4. Advise
patients of relevant charges for private services; accept payment and issue receipts for the same.
5.
Respond to all queries and requests from patients and other visitors.
6. Enter
requests for home visits into the computerised appointment book and include any relevant information and refer to
the Duty Team.
7. Accept requests for
prescriptions in person, via email and text services, making sure you record
the details accurately and inform the patient of the processing and collection
procedure.
8.
Contact patients and external agencies as requested by members of the
Primary HealthCare Team.
9. Action
requests for ambulance transportation for eligible patients.
10. Ensure
waiting areas are kept neat and tidy at all times.
11. Gathering and recording of
health information data as set by NHS contracts.
12. Be flexible
and adaptable within the role of patient services advisor to encompass all
aspects of the position.
13. To provide cover for members of the patient
services team during periods of sickness and annual leave changing shifts where
necessary.
14. To be willing to undertake any
training as determined by the Practice Management Team.
* A full Job Description & Person Specification is attached to this advert *
Person Specification
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
Desirable
- Leadership and management.
Qualifications
Essential
- A good standard of general education, including -
- English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development
Experience
Essential
- Experience of dealing with the public/patients.
- Experience of working with computer packages.
Desirable
- Experience of EMIS clinical system.
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment.
- Experience of telephone switchboard operation.
Other
Essential
- Flexibility of working hours/ able to work at the desired times.
Desirable
- Experience of Primary Care.
Knowledge & Skills
Essential
- Excellent communication skills.
- Excellent It and keyboard skills.
- Ability to work without direct supervision and determine own workload priorities.
Person Specification
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
Desirable
- Leadership and management.
Qualifications
Essential
- A good standard of general education, including -
- English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development
Experience
Essential
- Experience of dealing with the public/patients.
- Experience of working with computer packages.
Desirable
- Experience of EMIS clinical system.
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment.
- Experience of telephone switchboard operation.
Other
Essential
- Flexibility of working hours/ able to work at the desired times.
Desirable
- Experience of Primary Care.
Knowledge & Skills
Essential
- Excellent communication skills.
- Excellent It and keyboard skills.
- Ability to work without direct supervision and determine own workload priorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
