Workwell Health & Wellbeing Coach

Job description

Job responsibilities

The Health and Wellbeing Coach will work closely with the primary care team to help people who need support to develop the knowledge, skills, and confidence to manage their health and wellbeing in order to start, stay and succeed in work.

The post holder will be one of three coaches working in Talk Wellbeing, working across all 5 Herefordshire Primary Care Networks. They will conduct assessments to identify the key health barriers to employment and provide health and employment advice to overcome those barriers. They will manage a caseload of people whose barriers to employment may be because of physical health, mental health and/or social situations. Using the WorkWell pathway work plan, the post holder will provide 1:1 coaching and prescribe either multi-disciplinary in-house support or signpost and refer to external services.

The post holder will facilitate access to the service quickly to the following groups of individuals:

People who are currently working but struggling to remain active in their role because of their health condition. They may be experiencing periodic episodes of sickness which they or their employer feels are getting worse.

People who are employed but currently off sick and would benefit from support to return to work.

People who have recently fallen out of employment and are looking to return to the workplace in a different role as soon as possible.

Post holders will not be required to work with people who have experienced long-term economic inactivity, there are other services available for these people.

JOB CONTEXT

This is a WorkWell employment support project for eligible adults in Herefordshire.

Broad scope of service:

Participants home address OR address of their GP/local Jobcentre Plus must fall within Herefordshire or Worcestershire.

Participants must be over 16.

Participants must have the right to work in the UK.

Participants have a health-related barrier to work.

The service will assist participants to progress their journey towards employment who are experiencing barriers into employment, support participants to remain in work who are on long term sick leave or struggling in the workplace due to a health condition.

The service will use a coaching based approach and use light-touch holistic therapy or triage to provide early-intervention work and a health assessment service. The service will provide advice to potential employers on how to approach considering reasonable adjustments and retention of employees where necessary. This service will reduce health inequalities as employment is evidenced as a way of maintaining good health and well-being.

Flexibility and adaptability are required due to the unpredictability of the environment and resource availability under which work will need to be carried out.

Staff will work to Tauruss lone worker policy and ensure that they have a mobile phone in working order so that communications can be achieved at all times.

Main Responsibilities

The core purpose of the role is to support participants to Start, Stay and Succeed in work. The post holder will be expected to work flexibly, using their judgement, training and professional experience to achieve this goal. This may include the following non-exhaustive list of activities:

1. Receive and process referrals directly from Primary Care colleagues with the PCN the post holder is based in.

2. Receive referrals from Job Centre Plus and Employers

3. Validate participants eligibility prior to offering support.

4. Manage a caseload of participants who have common mental, physical and social health problems or long-term conditions.

5. Carry out assessments to identify barriers and develop action plans in agreement with the individual to overcome those barriers

6. Provide coaching and other light-touch holistic support on a 1:1 basis to support the delivery of the participants plan,

7. Onward referral to other services where additional support beyond the 1:1 support is required. This may include a wide range of health and employment related support as needed to address the participants needs.

8. Work with external organisations as needed to support the participants journey through the Workwell pathway.

9. Deliver group sessions for participants where cohorts exist and enable a more efficient way of working.

10. To maintain detailed and accurate case notes, action plans and WorkWell participant paperwork and upload these on to the management information system within the allocated timeframe.

11. To collect and record specified management information, as determined by the line manager, and respond to requests for management information from service commissioners and DWP.

12. Support training with colleagues from external organisations to help raise awareness and improve their knowledge about this pilot and the WorkWell model, as well as supporting them to understand the common barriers and LTCs.

13. To travel across a reasonable area (as determined by the line manager) to deliver services to participants who are unable to access the service at the normal base.

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

* A full Job Description & Person Specification is attached to this advert*

Person Specification

Knowledge & Skills

Essential

• Knowledge of the personalised care approach and primary care networks.
• Understanding of the determinants of health to include social, economic, and environmental factors.
• Knowledge of public health issues and health inequalities Herefordshire.
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, emails, and internet.
• Full Driving License

Desirable

• Knowledge of the needs of patients with long term conditions.
• Knowledge of community development approaches and local programmes of work e.g., Talk Community.

Qualifications

Essential

• Educated to GCSE or equivalent.
• Demonstrable commitment to professional and personal development.

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• NHSE Approved training in motivational coaching, behavioural change, and goal setting.

Personal Qualities

Essential

• Excellent communication and interpersonal skills.
• Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
• Ability to effectively manage a variable workload.
• Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.

Experience

Essential

• Experience in health promotion and health improvement.
• Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.

Desirable

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work)
• Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing (can include unpaid work)
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity,
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience using clinical systems e.g., EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)