Job summary
We are looking
for a Care Coordinator to join our established Wellbeing Team for WBC Primary
Care Network (PCN) supporting people to live independent, healthy and
positive lives.
The Wellbeing Care
Coordinator will work within a multi-disciplinary team to manage a case load
of patients, acting as a central point of contact to ensure appropriate
support is made available to patients and their carers where relevant.
Care coordinators work
with people individually, building trusted relationships and focusing on what
matters to the person to support them to develop a personalised care and
support plan.
The successful candidate will work alongside our
current Wellbeing Care Coordinator, Health & Wellbeing Coach, Social
Prescriber and Primary Care Team to provide an all-encompassing approach to
personalised care.
*Interviews are expected to be held on the 06/05/2025*
Main duties of the job
Identifying and
working with people who need additional support to manage their care.
Helping people to
develop a personalised care and support plan, which includes what matters to
the person, how best to support them, their goals and what they can do to
support themselves.
Helping people to
access services and ensuring that the care people receive is joined up around
their needs.
Ensuring that people have high quality
information to help them make choices about their care and helping people
prepare for shared decision-making conversations.
About us
WBC
Primary Care Network includes 3 Hereford city - based practices; Wargrave
House Surgery, Belmont Medical Centre and Cantilupe Surgery. As a small
network we are very fortunate to be able to work closely together to
understand the shared needs of our patient population and directly implement
new ways of providing excellent patient care.
Taurus
Healthcare was established in 2012, as the provider arm of the GP Federation
serving 185,000 patients in Herefordshire. Founded and owned by the partners of
the entire Herefordshire Primary Care community, Taurus is focused on providing
excellent out of hospital services for patients. Our ethos is to provide high
quality and cost-effective health outcomes that are delivered as close as
possible to the patients home, whilst ensuring that patients who do require in
hospital services are seen as quickly and effectively as possible.
Job description
Job responsibilities
The Wellbeing
Care Coordinator will have a key role in the Wellbeing Team for Wargrave,
Belmont and Cantilupe (WBC) Primary Care Network supporting the networks
population to live healthy, positive, and fulfilling lives.
The Wellbeing Team works with individuals in need of proactive
support with the aim of encouraging independence, a healthy lifestyle, mental
wellbeing, and social connectivity. We identify areas of health inequality
within our locality and work with the primary care team, and community partners
to engage with the population and understand existing gaps in provision. This
includes increasing uptake in cancer screening and other health initiatives,
early intervention to manage long term conditions, and supporting people to
access health and community services.
As a member of the Wellbeing Team the Care Coordinator will work
within our network of GP Practices to provide a central co-ordination role for
patient care planning. The role will involve working one to one with patients
who need extra support, helping them to be actively involved in managing their
care and supported in making choices that are right for them.
The Care Coordinator will be an essential team member working with
a Health & Wellbeing Coach, Social Prescriber and Primary Care Team. They
will provide a single point of access for staff and patients, providing
feedback to the practices, troubleshooting, and escalating actions as
necessary, providing advocacy for service users. There may be occasions when
the Care Coordinator will support the wider Primary Care Team in Health
Inequalities projects, or other Primary Care Network strategic priorities.
*A full copy of the job description for this role will be attached to this advert*
Job description
Job responsibilities
The Wellbeing
Care Coordinator will have a key role in the Wellbeing Team for Wargrave,
Belmont and Cantilupe (WBC) Primary Care Network supporting the networks
population to live healthy, positive, and fulfilling lives.
The Wellbeing Team works with individuals in need of proactive
support with the aim of encouraging independence, a healthy lifestyle, mental
wellbeing, and social connectivity. We identify areas of health inequality
within our locality and work with the primary care team, and community partners
to engage with the population and understand existing gaps in provision. This
includes increasing uptake in cancer screening and other health initiatives,
early intervention to manage long term conditions, and supporting people to
access health and community services.
As a member of the Wellbeing Team the Care Coordinator will work
within our network of GP Practices to provide a central co-ordination role for
patient care planning. The role will involve working one to one with patients
who need extra support, helping them to be actively involved in managing their
care and supported in making choices that are right for them.
The Care Coordinator will be an essential team member working with
a Health & Wellbeing Coach, Social Prescriber and Primary Care Team. They
will provide a single point of access for staff and patients, providing
feedback to the practices, troubleshooting, and escalating actions as
necessary, providing advocacy for service users. There may be occasions when
the Care Coordinator will support the wider Primary Care Team in Health
Inequalities projects, or other Primary Care Network strategic priorities.
*A full copy of the job description for this role will be attached to this advert*
Person Specification
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS
- Knowledge of the personalised care approach
- Experience of providing one to one and/or group support
Desirable
- Experience of working in a health or social care setting
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Other
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Skills
Essential
- Good interpersonal communication skills, both written and verbal.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Ability to communicate confidently with staff of all seniority levels
- Good level of accuracy and attention to detail.
Personal Qualities and Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- To be able to work independently on own initiative
- Ability to maintain confidentiality
Person Specification
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS
- Knowledge of the personalised care approach
- Experience of providing one to one and/or group support
Desirable
- Experience of working in a health or social care setting
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Other
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Skills
Essential
- Good interpersonal communication skills, both written and verbal.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Ability to communicate confidently with staff of all seniority levels
- Good level of accuracy and attention to detail.
Personal Qualities and Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- To be able to work independently on own initiative
- Ability to maintain confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
