Job summary
An opportunity has arisen to join an enthusiastic, friendly
and motivated team at Taurus Healthcare. We are looking to employ a
professional, reliable and committed individual that is looking to make a
difference.
The Out-of-Hours Driver/Patient Support role is to drive
leased, third-party vehicles in order to transport doctors and other
clinicians to various locations across Herefordshire, supporting the
Out-of-Hours GP service.
The OOH Driver is also responsible for following Good
Distribution Practice (GDP) Standard Operating Procedures (SOPs) whilst
securely transporting drug bags from base at Nelson House (Taurus
headquarters) to clinicians at Station Medical Centre.
The OOH Driver will
welcome and book in patients at the primary care centre in Herefordshire during
weekends shifts, and assist the Team Leader with reception duties when
required.
The role is 0-hours
*Updated hourly rate - £12.01 per hour*
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Main duties of the job
- Collecting and checking car-pack, including keys and phone etc., ensuring that everything necessary is available and fit for purpose.
- Completing the vehicle inventory process to ensure stock items are in date.
- Responsible for reporting any damage or car faults to Team Leader and Operational Manager.
- Ensure that any consumables required are in the car, within expiry date, replacing any shortfalls/omissions as necessary.
- Ensure any consumables and oxygens required are in the car and help transfer and set up equipment and oxygen as required in patients homes.
- Ensure equipment and medicine bags are securely held within the vehicle.
- Maintaining high levels of accuracy and attention to detail when entering information onto databases or information systems such as ADASTRA and EMIS medical systems. E.g. ADASTRA for new patient details transferred to EMIS and referrals from HCPs (Healthcare Professionals).
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 190,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme with 20.68% employer contribution
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff)
- Access to an extensive Employee Benefits Programme (Vivup) offering:
- 24/7 access to counselling services
- Salary-sacrifice scheme for cars and bikes
- Access to a range of discounts from national retailers
- Access to the Blue Light extensive discount scheme.
Job description
Job responsibilities
Job Purpose
- To drive leased, third-party vehicles safely and transport doctors and other clinicians with drug bags to various locations across Herefordshire to support the Taurus Out-of-Hours service, supporting Overnight Nurse Service as required
- Responsible for following Good Distribution Practice (GDP) Standard Operating Procedures (SOPs) and securely transporting drug bags from base at Nelson House (Taurus headquarters) to OOH clinicians at Station Medical Centre. Transportation requires adherence to a temperature controlled environment.
- To welcome and book-in patients at the primary care centre in Herefordshire during evening, overnight and weekend shifts.
- To act as a receptionist during the operational period when not on the road with the visiting Doctor
- To ensure cars are road worthy
Main Responsibilities
- Collecting and checking car-pack, including keys and phone etc., ensuring that everything necessary is available and fit for purpose.
- Completing the vehicle inventory process to ensure stock items are in date.
- Responsible for reporting any damage or car faults to Team Leader and Operational Manager.
- Ensure that any consumables required are in the car, within expiry date, replacing any shortfalls/omissions as necessary.
- Ensure any consumables and oxygens required are in the car and help transfer and set up equipment and oxygen as required in patients homes.
- Responsible for ensuring the vehicle is clean, roadworthy and has sufficient fuel for the shift. This will include cleaning windscreen, replacing light bulbs and ensuring correct level of air pressure in the tyres. Inform Operational Managers of any pending endorsements e.g. parking ticket
- Keeping accurate paper records of the mileage and condition of the vehicle.
- Ensure equipment and medicine bags are securely held within the vehicle.
- Ensuring the next driver and/or Team Leader are provided with a handover, identifying any relevant issues as needed.
- Liaising with breakdown company in the event of a breakdown
Reception / Assistant duties to include:
- Maintaining high levels of accuracy and attention to detail when entering information onto databases or information systems such as ADASTRA and EMIS medical systems. E.g. ADASTRA for new patient details transferred to EMIS and referrals from HCPs (Healthcare Professionals).
- Maintain and monitor patient seating ensuring the area is clean (following infection control guidelines) and fit for purpose and raise any issues with Team Leader and supporting the flow of entry and exit for the building, following infection control processes.
- To observe patients, in the seating area to ensure the area is safe, and immediately escalating concerns to Team Leader and GP on site for any patient who you observe in the seating area that may have deteriorated.
- Identifying any security issues and notifying to the Team Leader and reporting as necessary i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially intoxicated patients / members of the public)
- Identifying any safeguarding concerns and escalating to Team Leader
- Providing information and supporting clinicians with patients that do not arrive for their appointment.
- To be approachable and when required provide support to patients, relatives and other Health Care Professions in a professional manner.
- To help provide assistants to a safe working environment for clinicians and patients in a lone working environment and supporting clinicians to feel safe in challenging environments.
- To act as a chaperone if required
Good Distribution Practice
- Undertaking relevant mandatory GDP Training, to be able to provide a full understanding of GDP, covering a number of important topics such as documentation, the Quality Management System and deviations.
- Identify opportunities for improvements and liaise with the GDP or operational team
- Ensure that all Good Distribution Practice (GDP) guidelines are adhered to and cross referenced in line with the Medicines and Healthcare products Regulatory Agency (MHRA) in order to ensure patient safety and GDP compliance.
- Ensuring adherence to strict documentation control at all times, including all relevant maintenance logs and completion of all GDP Driver paperwork.
- Ensure HCO63 are signed each and every time drug bags are issued and returned safely to base (Nelson House)
- Ensure that the vehicle and equipment are suitable for the handling of medicinal products, and to communicate with the Deputy RP and management for any deviations.
- Ensure that, if the bag has been used by the clinician, the green tag has been replaced with a red tag by the Clinician.
- Ensure correct allocated medicines bags are given to the correct clinician and car.
- Ensuring the temperature of the car is suitable for the drug bag (10-22 degrees) even if that requires conditioning the car before the journey) and monitoring temperature throughout the shift.
- Ensure the drug bags are under supervision at all times, until given to the clinician and then received back from the clinician.
Please see attached Job Description for more information.
Job description
Job responsibilities
Job Purpose
- To drive leased, third-party vehicles safely and transport doctors and other clinicians with drug bags to various locations across Herefordshire to support the Taurus Out-of-Hours service, supporting Overnight Nurse Service as required
- Responsible for following Good Distribution Practice (GDP) Standard Operating Procedures (SOPs) and securely transporting drug bags from base at Nelson House (Taurus headquarters) to OOH clinicians at Station Medical Centre. Transportation requires adherence to a temperature controlled environment.
- To welcome and book-in patients at the primary care centre in Herefordshire during evening, overnight and weekend shifts.
- To act as a receptionist during the operational period when not on the road with the visiting Doctor
- To ensure cars are road worthy
Main Responsibilities
- Collecting and checking car-pack, including keys and phone etc., ensuring that everything necessary is available and fit for purpose.
- Completing the vehicle inventory process to ensure stock items are in date.
- Responsible for reporting any damage or car faults to Team Leader and Operational Manager.
- Ensure that any consumables required are in the car, within expiry date, replacing any shortfalls/omissions as necessary.
- Ensure any consumables and oxygens required are in the car and help transfer and set up equipment and oxygen as required in patients homes.
- Responsible for ensuring the vehicle is clean, roadworthy and has sufficient fuel for the shift. This will include cleaning windscreen, replacing light bulbs and ensuring correct level of air pressure in the tyres. Inform Operational Managers of any pending endorsements e.g. parking ticket
- Keeping accurate paper records of the mileage and condition of the vehicle.
- Ensure equipment and medicine bags are securely held within the vehicle.
- Ensuring the next driver and/or Team Leader are provided with a handover, identifying any relevant issues as needed.
- Liaising with breakdown company in the event of a breakdown
Reception / Assistant duties to include:
- Maintaining high levels of accuracy and attention to detail when entering information onto databases or information systems such as ADASTRA and EMIS medical systems. E.g. ADASTRA for new patient details transferred to EMIS and referrals from HCPs (Healthcare Professionals).
- Maintain and monitor patient seating ensuring the area is clean (following infection control guidelines) and fit for purpose and raise any issues with Team Leader and supporting the flow of entry and exit for the building, following infection control processes.
- To observe patients, in the seating area to ensure the area is safe, and immediately escalating concerns to Team Leader and GP on site for any patient who you observe in the seating area that may have deteriorated.
- Identifying any security issues and notifying to the Team Leader and reporting as necessary i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially intoxicated patients / members of the public)
- Identifying any safeguarding concerns and escalating to Team Leader
- Providing information and supporting clinicians with patients that do not arrive for their appointment.
- To be approachable and when required provide support to patients, relatives and other Health Care Professions in a professional manner.
- To help provide assistants to a safe working environment for clinicians and patients in a lone working environment and supporting clinicians to feel safe in challenging environments.
- To act as a chaperone if required
Good Distribution Practice
- Undertaking relevant mandatory GDP Training, to be able to provide a full understanding of GDP, covering a number of important topics such as documentation, the Quality Management System and deviations.
- Identify opportunities for improvements and liaise with the GDP or operational team
- Ensure that all Good Distribution Practice (GDP) guidelines are adhered to and cross referenced in line with the Medicines and Healthcare products Regulatory Agency (MHRA) in order to ensure patient safety and GDP compliance.
- Ensuring adherence to strict documentation control at all times, including all relevant maintenance logs and completion of all GDP Driver paperwork.
- Ensure HCO63 are signed each and every time drug bags are issued and returned safely to base (Nelson House)
- Ensure that the vehicle and equipment are suitable for the handling of medicinal products, and to communicate with the Deputy RP and management for any deviations.
- Ensure that, if the bag has been used by the clinician, the green tag has been replaced with a red tag by the Clinician.
- Ensure correct allocated medicines bags are given to the correct clinician and car.
- Ensuring the temperature of the car is suitable for the drug bag (10-22 degrees) even if that requires conditioning the car before the journey) and monitoring temperature throughout the shift.
- Ensure the drug bags are under supervision at all times, until given to the clinician and then received back from the clinician.
Please see attached Job Description for more information.
Person Specification
Skills
Essential
- Competent use of Microsoft Office systems
- Excellent communication skills
- Accurate and clear written and verbal communication skills
- Evidence of ability to understand the need for, and to follow, systems and procedures
- Awareness of health and safety priniciples
- Experience of keeping accurate written and/or electronic records
- Demonstrate attention to detail in procedure compliance and identifying issues
- Ability to comply with procedures and identify and report issues
- Ability to use initiative and solve problems
Desirable
- Entering information onto databases/medical system
Experience
Essential
- Previous experience working in a driving role
- Previous experience working in a 24/7 environment and work regularly out of hours
- Previous experience of dealing with confidential information and record keeping
- Safe driving capable of driving at night, in both city and rural locations
Desirable
- Previous experience in basic car maintenance (in either a work or personal capacity)
- Previous experience working in a health care environment
Qualifications
Essential
- GCSE Maths and English, or equivalent
Desirable
- Customer Service qualification, or equivalent (or relevant experience)
Personal Qualities or Attributes
Essential
- Flexible and willing to work across different environments
- Ability to work as part of a team
- Ability to deal with challenging and difficult situations
- Over the age of 25 (due to car insurance) with a clean driving licence (or maximum of three points)
Desirable
- Good knowledge of Herefordshire or willing to learn
Person Specification
Skills
Essential
- Competent use of Microsoft Office systems
- Excellent communication skills
- Accurate and clear written and verbal communication skills
- Evidence of ability to understand the need for, and to follow, systems and procedures
- Awareness of health and safety priniciples
- Experience of keeping accurate written and/or electronic records
- Demonstrate attention to detail in procedure compliance and identifying issues
- Ability to comply with procedures and identify and report issues
- Ability to use initiative and solve problems
Desirable
- Entering information onto databases/medical system
Experience
Essential
- Previous experience working in a driving role
- Previous experience working in a 24/7 environment and work regularly out of hours
- Previous experience of dealing with confidential information and record keeping
- Safe driving capable of driving at night, in both city and rural locations
Desirable
- Previous experience in basic car maintenance (in either a work or personal capacity)
- Previous experience working in a health care environment
Qualifications
Essential
- GCSE Maths and English, or equivalent
Desirable
- Customer Service qualification, or equivalent (or relevant experience)
Personal Qualities or Attributes
Essential
- Flexible and willing to work across different environments
- Ability to work as part of a team
- Ability to deal with challenging and difficult situations
- Over the age of 25 (due to car insurance) with a clean driving licence (or maximum of three points)
Desirable
- Good knowledge of Herefordshire or willing to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
