Job summary
We are looking for motivated individuals who want a rewarding role, as part of a service that makes a difference.
As a Receptionist you will become part of our friendly primary care team. You will be responsible for the delivery of outstanding care to our patients.
The Receptionist will work alongside the Primary Care team providing receptionist and administrative support within surgeries. Customer service experience and IT skills are essential. Knowledge of primary care, or health care and its IT system (EMIS) would be advantageous.
Location will be based across all 9 hubs (Hereford, Ledbury, Leominster, Bromyard, Kington, Ross-on-Wye, Much birch, Kingstone, Weobley)
Flexible working (Monday Friday evenings and weekend daytime)
Main duties of the job
- Possess customer service experience.
- Knowledge and experience of using IT systems.
- Good oral and written communication skills.
- Good time management.
- Good organisational skills, ability to prioritise their workload.
- Understanding of, and commitment to, patient confidentiality.
- Ability to remain calm under pressure
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme with 20.68% employer contribution.
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
- Access to the Blue Light extensive discount scheme.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Job Purpose
To ensure Taurus hub is set up ready for clinicians and provide receptionist duties during opening hours. Ensure safe storage of Taurus equipment after clinics and premises are secured.
Key Responsibilities
Administration:
- Open Taurus hub and set up IT systems and printers for clinical consultations and reception.
- Ensure Taurus equipment is set up in clinical rooms
- Answer telephone enquiries from members of the public
- Deal with general enquiries from other external agencies e.g. 111
- Receive patients who have booked appointments and deal with their queries
- File correspondence and information
- Scan letters and reports onto patient record
- Identify carers (where feasible) and encourage registration with carers support agency
- Assists in the collection of Taurus specific feedback
- Informing operational managers of stock request e.g. prescription pads
- Work with HCA to secure safe storage of Taurus equipment at the end of clinical session.
- Work with HCA to ensure safe and secure closure of building at end of working day
- Act as nominated fire officer in case of a fire.
- Ensure staff are familiar with the fire procedures
- With HCA, dispose of clinical and domestic waste from rooms used by Taurus
- Registering patients and ensuring all details up to date on EMIS
- Support with the administration of patient notifications and referrals to GP practices through EMIS tasks.
- Actioning referrals to relevant bodies or creating tasks to home GP (as per guidance)
- Accessing West Midlands Ambulance Service/111 Directory of Service to:
- Open and close to reflect appointment availability on sessional basis
- To transfer patient data to EMIS appointment books for urgent 111 referrals
- Cleaning clinical rooms, reception and waiting area on weekend shifts, ensuring infection control procedures are being followed
- Re-booking of patient appointments following a request from clinician
- To seek the advice for operational issues of the Operational Shift Manager (where available), Operational Manager or Director-on-call.
- Clinical concerns or queries should be directed to the Hub GP.
- To act as a chaperone as and when required.
Please see full job description for further information.
Job description
Job responsibilities
Job Purpose
To ensure Taurus hub is set up ready for clinicians and provide receptionist duties during opening hours. Ensure safe storage of Taurus equipment after clinics and premises are secured.
Key Responsibilities
Administration:
- Open Taurus hub and set up IT systems and printers for clinical consultations and reception.
- Ensure Taurus equipment is set up in clinical rooms
- Answer telephone enquiries from members of the public
- Deal with general enquiries from other external agencies e.g. 111
- Receive patients who have booked appointments and deal with their queries
- File correspondence and information
- Scan letters and reports onto patient record
- Identify carers (where feasible) and encourage registration with carers support agency
- Assists in the collection of Taurus specific feedback
- Informing operational managers of stock request e.g. prescription pads
- Work with HCA to secure safe storage of Taurus equipment at the end of clinical session.
- Work with HCA to ensure safe and secure closure of building at end of working day
- Act as nominated fire officer in case of a fire.
- Ensure staff are familiar with the fire procedures
- With HCA, dispose of clinical and domestic waste from rooms used by Taurus
- Registering patients and ensuring all details up to date on EMIS
- Support with the administration of patient notifications and referrals to GP practices through EMIS tasks.
- Actioning referrals to relevant bodies or creating tasks to home GP (as per guidance)
- Accessing West Midlands Ambulance Service/111 Directory of Service to:
- Open and close to reflect appointment availability on sessional basis
- To transfer patient data to EMIS appointment books for urgent 111 referrals
- Cleaning clinical rooms, reception and waiting area on weekend shifts, ensuring infection control procedures are being followed
- Re-booking of patient appointments following a request from clinician
- To seek the advice for operational issues of the Operational Shift Manager (where available), Operational Manager or Director-on-call.
- Clinical concerns or queries should be directed to the Hub GP.
- To act as a chaperone as and when required.
Please see full job description for further information.
Person Specification
Experience
Essential
- Experience of working in a customer facing role
- Experience of dealing with confidential and/or sensitive data
Desirable
- Experience of working in a GP Practice
- Experience of EMIS web
Qualifications
Essential
- GCSE Maths & English (or equivalent)
Personal Qualities or Attributes
Essential
- Able to work as part of a team
- Courteous and friendly
- Able to work without close supervision
- Tactful and diplomatic
- Good timekeeper
- Able to use own initiative
- Conscientious
Skills
Essential
- Proficient in IT and keyboard skills
- Excellent communication skills
- Excellent telephone manner
- Good organisational skills
- Good listening skills
- Excellent customer service skills
- Ability to deal with customers in a polite, friendly and sensitive manner
- Able to work well in a busy environment where interruptions are commonplace
- Good team working skills
- Ability to use initiative to solve problems that arise
Desirable
- Familiar with medical terminology
Other Requirements
Desirable
- Willing to provide sickness/holiday cover
Person Specification
Experience
Essential
- Experience of working in a customer facing role
- Experience of dealing with confidential and/or sensitive data
Desirable
- Experience of working in a GP Practice
- Experience of EMIS web
Qualifications
Essential
- GCSE Maths & English (or equivalent)
Personal Qualities or Attributes
Essential
- Able to work as part of a team
- Courteous and friendly
- Able to work without close supervision
- Tactful and diplomatic
- Good timekeeper
- Able to use own initiative
- Conscientious
Skills
Essential
- Proficient in IT and keyboard skills
- Excellent communication skills
- Excellent telephone manner
- Good organisational skills
- Good listening skills
- Excellent customer service skills
- Ability to deal with customers in a polite, friendly and sensitive manner
- Able to work well in a busy environment where interruptions are commonplace
- Good team working skills
- Ability to use initiative to solve problems that arise
Desirable
- Familiar with medical terminology
Other Requirements
Desirable
- Willing to provide sickness/holiday cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
