Job summary
We have an exciting opportunity for a second non-clinical
Wellbeing Care Coordinator to join our Health & Wellbeing Team in North
& West Primary Care Network.
The Wellbeing Care Coordinator (WBCC) is the central care
coordination role with the N&W PCN Wellbeing Team. They will act as the
first point of contact for all new referrals to the Wellbeing Team and are the
single point of access for any referral issues, advice and queries to all
external partners within General Practice and community teams.
The successful candidates will be caring, dedicated,
reliable, and person-focused and enjoy working with a wide range of people.
They will have good written and verbal communication skills and strong
organisational and time management skills. They will be highly motivated and
proactive with a flexible attitude, keen to work and learn as part of a team
and committed to providing people, their families and carers with high quality
support.
* This role is for 30 hours per week.
* Interviews for this position will be held on 14th August 2024*
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Main duties of the job
The WBCCs role requires them to be able to work
with, and understand the roles of, a variety of different people working in
the practice and across the PCN including doctors, nurses, healthcare
assistants, social prescribing link workers, physiotherapists, physician
associates, paramedics, health and wellbeing coaches, occupational therapists
and pharmacy technicians.
They will identify and work with individuals in
need of proactive support with the aim of providing advocacy, encouraging
independence, a healthy lifestyle, mental wellbeing, and social connectivity.
They may be given a caseload of identified patients and be required to ensure
that their changing needs are addressed by taking into account local
priorities, health inequalities and/or population health management risk
stratification.
There may be a need to work remotely depending
on the requirements of the role. A full driving licence and access to a car is
essential.
About us
Taurus
Healthcare was established in 2012, as the provider arm of the GP Federation
serving 185,000 patients in Herefordshire. Founded and owned by the partners
of the entire Herefordshire Primary Care community, Taurus is focused on
providing excellent out of hospital services for patients. Our ethos is to
provide high quality and cost-effective health outcomes that are delivered as
close as possible to the patients home, whilst ensuring that patients who do
require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro-rata for P/T staff)
- Access to the Blue Light discount scheme
The N&W Herefordshire PCN GP Practices serve rural and market town
communities responding to the wide - ranging health needs of the population.
The network includes Kington Medical Practice, Ryeland Surgery Leominster,
The Mortimer Medical Practice, Tenbury Wells Surgery and Weobley and Staunton
on Wye surgeries. It is a highly organised and forward looking PCN with
strong relationships between practices and community providers.
Job description
Job responsibilities
The
Wellbeing Care Coordinator (WBCC) is the central care coordination role with
the N&W PCN Wellbeing Team. They will act as the first point of contact for
all new referrals to the Wellbeing Team and are the single point of access for
any referral issues, advice and queries to all external partners within General
Practice and community teams.
Working
closely with the patient and their GP, or other healthcare professional, the
WBCC co-ordinates patients healthcare and directs them to the appropriate
service to ensure that they get the most suitable care from whatever health or
social care provider is appropriate.
The
WBCCs role requires them to be able to work with, and understand the roles of,
a variety of different people working in the practice and across the PCN
including doctors, nurses, healthcare assistants, social prescribing link
workers, physiotherapists, physician associates, paramedics, health and
wellbeing coaches, occupational therapists and pharmacy technicians.
They will identify and work with individuals in need of proactive
support with the aim of providing advocacy, encouraging independence, a healthy
lifestyle, mental wellbeing, and social connectivity. They may be given a caseload of
identified patients and be required to ensure that their changing needs are
addressed by taking into account local priorities, health inequalities and/or
population health management risk stratification.
This may include increasing uptake in cancer screening and other
health initiatives, early intervention to manage long term conditions, and
supporting people to access health, social and community services.
This is achieved by bringing together all the information about a
persons identified care and support needs and exploring options to meet these
within a single personalised care and support plan, based on what matters to
the person.
They can provide extra time, capacity, and expertise to support
patients in preparing for or in following-up clinical conversations they have
with primary care professionals which will therefore involve them working one
to one with patients who need extra support, helping them to be actively
involved in managing their care and supported in making choices that are right
for them.
The
successful candidate will be caring, dedicated, reliable, person-focussed and
enjoy working with a wide range of people. They will have good written and
verbal communication skills and strong organisational and time management
skills. They will be highly motivated and proactive with a flexible attitude,
keen to work and learn as part of a team and committed to providing people,
their families and carers with high quality support.
The
successful candidate will be caring, dedicated, reliable, person-focussed and
enjoy working with a wide range of people. They will have good written and
verbal communication skills and strong organisational and time management
skills. They will be highly motivated and proactive with a flexible attitude,
keen to work and learn as part of a team and committed to providing people,
their families and carers with high quality support.
There
may be a need to work remotely depending on the requirements of the role.
*A full Job Description & Person Specification is attached to the advert*
Job description
Job responsibilities
The
Wellbeing Care Coordinator (WBCC) is the central care coordination role with
the N&W PCN Wellbeing Team. They will act as the first point of contact for
all new referrals to the Wellbeing Team and are the single point of access for
any referral issues, advice and queries to all external partners within General
Practice and community teams.
Working
closely with the patient and their GP, or other healthcare professional, the
WBCC co-ordinates patients healthcare and directs them to the appropriate
service to ensure that they get the most suitable care from whatever health or
social care provider is appropriate.
The
WBCCs role requires them to be able to work with, and understand the roles of,
a variety of different people working in the practice and across the PCN
including doctors, nurses, healthcare assistants, social prescribing link
workers, physiotherapists, physician associates, paramedics, health and
wellbeing coaches, occupational therapists and pharmacy technicians.
They will identify and work with individuals in need of proactive
support with the aim of providing advocacy, encouraging independence, a healthy
lifestyle, mental wellbeing, and social connectivity. They may be given a caseload of
identified patients and be required to ensure that their changing needs are
addressed by taking into account local priorities, health inequalities and/or
population health management risk stratification.
This may include increasing uptake in cancer screening and other
health initiatives, early intervention to manage long term conditions, and
supporting people to access health, social and community services.
This is achieved by bringing together all the information about a
persons identified care and support needs and exploring options to meet these
within a single personalised care and support plan, based on what matters to
the person.
They can provide extra time, capacity, and expertise to support
patients in preparing for or in following-up clinical conversations they have
with primary care professionals which will therefore involve them working one
to one with patients who need extra support, helping them to be actively
involved in managing their care and supported in making choices that are right
for them.
The
successful candidate will be caring, dedicated, reliable, person-focussed and
enjoy working with a wide range of people. They will have good written and
verbal communication skills and strong organisational and time management
skills. They will be highly motivated and proactive with a flexible attitude,
keen to work and learn as part of a team and committed to providing people,
their families and carers with high quality support.
The
successful candidate will be caring, dedicated, reliable, person-focussed and
enjoy working with a wide range of people. They will have good written and
verbal communication skills and strong organisational and time management
skills. They will be highly motivated and proactive with a flexible attitude,
keen to work and learn as part of a team and committed to providing people,
their families and carers with high quality support.
There
may be a need to work remotely depending on the requirements of the role.
*A full Job Description & Person Specification is attached to the advert*
Person Specification
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS.
- Experience of working in a health or social care setting.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations..
- Experience of providing one to one and/or group support.
- Experience of minute-taking within an MDT environment.
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals.
Desirable
- Knowledge of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self-efficacy, motivation and assets-based approaches.
- Experience of using the Patient Activation Measure (PAM) or Simple Activation Questions (SAQs) to assess knowledge, skills and confidence.
Personal Qualities & Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- To be able to work independently on own initiative but aware of own limitations within the scope of the role.
- Ability to maintain confidentiality.
Skills
Essential
- Active and empathetic listening, provide personalised support in a non-judgemental way.
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- Good interpersonal communication skills, both written and verbal with patients, colleagues, family members and partner agencies
- Effective questioning, ability to build trust and rapport with patients and colleagues
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
- Understanding of personalised care and the comprehensive model of personalised care
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
Desirable
- Use of health literate communication techniques.
- Ability to provide motivational coaching to support peoples behaviour change.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Meets a Disclosure and Barring Service (DBS) reference standards and criminal record checks.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
Person Specification
Qualifications
Essential
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
Desirable
- ECDL or equivalent level of keyboard/IT skills.
Experience
Essential
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS.
- Experience of working in a health or social care setting.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations..
- Experience of providing one to one and/or group support.
- Experience of minute-taking within an MDT environment.
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals.
Desirable
- Knowledge of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self-efficacy, motivation and assets-based approaches.
- Experience of using the Patient Activation Measure (PAM) or Simple Activation Questions (SAQs) to assess knowledge, skills and confidence.
Personal Qualities & Attributes
Essential
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- To be able to work independently on own initiative but aware of own limitations within the scope of the role.
- Ability to maintain confidentiality.
Skills
Essential
- Active and empathetic listening, provide personalised support in a non-judgemental way.
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- Good interpersonal communication skills, both written and verbal with patients, colleagues, family members and partner agencies
- Effective questioning, ability to build trust and rapport with patients and colleagues
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
- Understanding of personalised care and the comprehensive model of personalised care
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
Desirable
- Use of health literate communication techniques.
- Ability to provide motivational coaching to support peoples behaviour change.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Meets a Disclosure and Barring Service (DBS) reference standards and criminal record checks.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
