Job summary
Would you like to join our passionate team as an HR Advisor?
You will play a crucial role in delivering high-quality HR services and advice to our employees and managers at Taurus Healthcare and across Herefordshire General Practice. You will be responsible for a variety of HR functions including complex employee relation case work, performance management, and policy implementation. This is an excellent opportunity for a motivated HR professional looking to make a significant impact in a fast-paced and collaborative environment.
Proficiency in the use and development of HR Information Systems is essential in this role and experience with People HR system is desirable.
This role provides a fantastic opportunity for someone to utilise their HR skills and knowledge across different HR work streams in Healthcare.
Experience of working in a regulated environment (preferably NHS / Primary Care) and CIPD Level 5 is essential in this role.
Main duties of the job
- Provide general HR support and advice covering all employee lifecycle activity to both employees and managers.
- Lead on complex employee relations case work including but not limited to, performance management, disciplinary, grievances and managing change projects.
- Undertake and support relevant recruitment activity, including salary benchmarking, interviewing and support with writing job descriptions.
- To undertake corporate inductions as required.
- Deliver HR training or workshops as required.
- Review and development of policies and processes.
- Create and report on relevant KPIs, and data processing.
- Supporting on project and development activities; seeking opportunities to refine and streamline practice.
- Maintaining appropriate levels of confidentiality at all times.
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high-quality and cost effective health outcomes that are delivered as close as possible to the patients' home, whilst ensuring that patients who do require in-hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offers many employee benefits such as:
- Access to a generous NHS pension scheme with 20.68% employer contribution
- 33 to 38 days annual leave entitlement, including bank holiday, depending on service (pro-rata for part-time staff)
- Access to the Blue Light extensive discount scheme
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Job Purpose
- Provide high-quality advice on all HR issues and work alongside the HR Team to ensure there is the best people-management practice, including workforce management and development and employee relations across the organisation and general practice.
- Providing customer focused comprehensive and pragmatic HR advice and support to GP Practice Managers and employees in line with HR policies, procedures and legal requirements.
- To support the senior HR team in the delivery of the Strategy/Business Plan, in order to meet the organisational goals and objectives such as the People Strategy.
- To work on specific delegated corporate HR projects in line with the HR strategic plan.
- To act as a role model within the HR team and within the wider Taurus Team and GP Federation, demonstrating Taurus values at all times.
- To establish and maintain effective working relationships at all levels of the organisation including board members and colleagues in general practice.
Main Responsibilities
1. HR Practice & Advice
- Work with Taurus Managers to improve the standard of HR practice ensuring that best practice is developed in terms of workforce management, development and employee relations for all staff.
- Ensure effective HR information is provided to the senior HR Team on HR performance measures as required.
- To advise Taurus Managers in a professional capacity upon employment law, relevant policies and procedures and terms and conditions of employment. In addition, advise upon work performance, maternity, ill health, re-deployment and salary issues.
2. Employee Relations
- To advise and support managers in a wide range of employment relations issues which may include managing conduct, performance, and sickness, the recruitment and selection of staff, equality and diversity, maternity regulations, harassment and bullying, disciplinary, grievance and dispute issues effectively.
- To provide clear, consistent and practical advice that is in line with up-to-date and relevant employment law and Taurus policies and procedures.
3. HR Systems and Documentation
- To assist the senior HR to ensure that appropriate HR systems for all relevant activity are developed, maintained and updated so that all appropriate Employee Relations activity and information is captured in an accurate, timely, and efficient manner in accordance with data protection/GDPR requirements, employment legislation and Taurus policies.
4. Organisational Development, Service Improvement & Change
- To work with the senior HR team and managers across Taurus and general practice to improve efficiency and performance enabling on-going improvements to be delivered in the quality, service and cost effectiveness of services.
- To work collaboratively with the senior HR team and colleagues to change and improve services and their efficiency by providing challenge and advice to facilitate delivery of projects which maximise the efficient working of staff and their engagement.
5. Training & Development
- To work with the senior HR team to plan, prepare and deliver team briefings, or workshops to Taurus Managers & staff on key HR / OD themes (when relevant) e.g. People HR System, Wellbeing Initiatives, Staff Engagement etc.
- With the Senior HR team, develop a wider development plan for the workforce to further develop their skills.
6. HR Policies
- To support the senior HR team, to review, update and draft HR as required. Work with Taurus Managers to ensure policies and associated procedures are practical, easily understood and meet employment law and best practice requirements.
Personal Development
- To complete mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
- To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
- To participate in the appraisal process on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
Clinical Governance & Quality Assurance
- To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the General Data Protection Regulations.
- Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
- To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
- To participate in the Appraisal and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
Information Governance
- Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
- All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the General Data Protection Regulations and Freedom of information Act.
- Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
- All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
- Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.
Health & Safety
- To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.
- Be responsible for ensuring the general environment is clear of all hazards.
- All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.
Equality & Diveristy
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures / policies and current legislations.
- Act as a chaperone as needed.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Safeguarding Vulnerable Adults & Children
Herefordshire General Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. All staff have a duty to safeguard and promote the welfare of patients, their families and carers. This includes practitioners who do not have a specific role in relation to safeguarding children or adults, you have a duty to ensure you are:-
- Familiar with Herefordshire General Practice safeguarding polices.
- Attend appropriate training for safeguarding.
- You must have the knowledge who to contact if you have concerns about an adult or childs welfare.
This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.
Job description
Job responsibilities
Job Purpose
- Provide high-quality advice on all HR issues and work alongside the HR Team to ensure there is the best people-management practice, including workforce management and development and employee relations across the organisation and general practice.
- Providing customer focused comprehensive and pragmatic HR advice and support to GP Practice Managers and employees in line with HR policies, procedures and legal requirements.
- To support the senior HR team in the delivery of the Strategy/Business Plan, in order to meet the organisational goals and objectives such as the People Strategy.
- To work on specific delegated corporate HR projects in line with the HR strategic plan.
- To act as a role model within the HR team and within the wider Taurus Team and GP Federation, demonstrating Taurus values at all times.
- To establish and maintain effective working relationships at all levels of the organisation including board members and colleagues in general practice.
Main Responsibilities
1. HR Practice & Advice
- Work with Taurus Managers to improve the standard of HR practice ensuring that best practice is developed in terms of workforce management, development and employee relations for all staff.
- Ensure effective HR information is provided to the senior HR Team on HR performance measures as required.
- To advise Taurus Managers in a professional capacity upon employment law, relevant policies and procedures and terms and conditions of employment. In addition, advise upon work performance, maternity, ill health, re-deployment and salary issues.
2. Employee Relations
- To advise and support managers in a wide range of employment relations issues which may include managing conduct, performance, and sickness, the recruitment and selection of staff, equality and diversity, maternity regulations, harassment and bullying, disciplinary, grievance and dispute issues effectively.
- To provide clear, consistent and practical advice that is in line with up-to-date and relevant employment law and Taurus policies and procedures.
3. HR Systems and Documentation
- To assist the senior HR to ensure that appropriate HR systems for all relevant activity are developed, maintained and updated so that all appropriate Employee Relations activity and information is captured in an accurate, timely, and efficient manner in accordance with data protection/GDPR requirements, employment legislation and Taurus policies.
4. Organisational Development, Service Improvement & Change
- To work with the senior HR team and managers across Taurus and general practice to improve efficiency and performance enabling on-going improvements to be delivered in the quality, service and cost effectiveness of services.
- To work collaboratively with the senior HR team and colleagues to change and improve services and their efficiency by providing challenge and advice to facilitate delivery of projects which maximise the efficient working of staff and their engagement.
5. Training & Development
- To work with the senior HR team to plan, prepare and deliver team briefings, or workshops to Taurus Managers & staff on key HR / OD themes (when relevant) e.g. People HR System, Wellbeing Initiatives, Staff Engagement etc.
- With the Senior HR team, develop a wider development plan for the workforce to further develop their skills.
6. HR Policies
- To support the senior HR team, to review, update and draft HR as required. Work with Taurus Managers to ensure policies and associated procedures are practical, easily understood and meet employment law and best practice requirements.
Personal Development
- To complete mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
- To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
- To participate in the appraisal process on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
Clinical Governance & Quality Assurance
- To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the General Data Protection Regulations.
- Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
- To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
- To participate in the Appraisal and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
Information Governance
- Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
- All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the General Data Protection Regulations and Freedom of information Act.
- Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
- All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
- Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.
Health & Safety
- To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.
- Be responsible for ensuring the general environment is clear of all hazards.
- All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.
Equality & Diveristy
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures / policies and current legislations.
- Act as a chaperone as needed.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Safeguarding Vulnerable Adults & Children
Herefordshire General Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. All staff have a duty to safeguard and promote the welfare of patients, their families and carers. This includes practitioners who do not have a specific role in relation to safeguarding children or adults, you have a duty to ensure you are:-
- Familiar with Herefordshire General Practice safeguarding polices.
- Attend appropriate training for safeguarding.
- You must have the knowledge who to contact if you have concerns about an adult or childs welfare.
This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.
Person Specification
Qualifications
Essential
- CIPD Level 5 qualification
- Evidence of continuing professional development as a HR practitioner
- NVQ, Apprenticeship qualification or equivalent
Personal Qualities or Attributes
Essential
- Manages own workload, prioritises effectively, and works to consistently achieve deadlines/targets
- Able to quickly establish rapport and credibility building strong relationships with others in the team and across practices
- Team player and ability to motivate others
Skills
Essential
- Excellent interpersonal and influencing skills
- Assertiveness in order to influence others within the team and across areas of responsibility
- Demonstrable ability to work effectively as a team member assisting colleagues to deliver team objectives
- Ability to work to tight deadlines within a developed management structure
- Able to express information in a clear, concise and understandable way, both verbally and in writing. Able to listen carefully in order to understand the needs of others
- Demonstrate ability to deliver a high standard of customer service and quality
- Ability to maintain confidentiality at all times
- Ability to approach work-related problems in a structured and analytical manner and to solve problems and implement theory effectively into practice
- Ability to use MS Office and Outlook or equivalent efficiently
- Evidence of working with HR systems, e.g., Teamnet ESR etc.
Desirable
- Awareness and commitment to the broad strategic direction of primary care
- Demonstrates well-focused knowledge of employment law and the ability to apply it practically to situations
Other Requirements
Essential
- Ability to fulfil the travel requirements of the post
Experience
Essential
- Experience of providing a HR service in a regulated environment, preferably the NHS or other healthcare organisation
- Experience of leading and/or supporting organisational-wide projects
Desirable
- Recent HR experience and in particular demonstrable experience of advising and influencing managers in good HR practice
- Effective knowledge of employment law and terms and conditions of service, and able to provide accurate and practical advice on these terms and conditions
- Experience of supporting and facilitating individual and team development
- Experience of designing and delivering training and development programmes
Person Specification
Qualifications
Essential
- CIPD Level 5 qualification
- Evidence of continuing professional development as a HR practitioner
- NVQ, Apprenticeship qualification or equivalent
Personal Qualities or Attributes
Essential
- Manages own workload, prioritises effectively, and works to consistently achieve deadlines/targets
- Able to quickly establish rapport and credibility building strong relationships with others in the team and across practices
- Team player and ability to motivate others
Skills
Essential
- Excellent interpersonal and influencing skills
- Assertiveness in order to influence others within the team and across areas of responsibility
- Demonstrable ability to work effectively as a team member assisting colleagues to deliver team objectives
- Ability to work to tight deadlines within a developed management structure
- Able to express information in a clear, concise and understandable way, both verbally and in writing. Able to listen carefully in order to understand the needs of others
- Demonstrate ability to deliver a high standard of customer service and quality
- Ability to maintain confidentiality at all times
- Ability to approach work-related problems in a structured and analytical manner and to solve problems and implement theory effectively into practice
- Ability to use MS Office and Outlook or equivalent efficiently
- Evidence of working with HR systems, e.g., Teamnet ESR etc.
Desirable
- Awareness and commitment to the broad strategic direction of primary care
- Demonstrates well-focused knowledge of employment law and the ability to apply it practically to situations
Other Requirements
Essential
- Ability to fulfil the travel requirements of the post
Experience
Essential
- Experience of providing a HR service in a regulated environment, preferably the NHS or other healthcare organisation
- Experience of leading and/or supporting organisational-wide projects
Desirable
- Recent HR experience and in particular demonstrable experience of advising and influencing managers in good HR practice
- Effective knowledge of employment law and terms and conditions of service, and able to provide accurate and practical advice on these terms and conditions
- Experience of supporting and facilitating individual and team development
- Experience of designing and delivering training and development programmes
