Job summary
* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*
Ryeland Surgery have an exciting opportunity for a Part Time Administration Assistant.
The Administration Assistant will be responsible for
processing all requests relating to Subject Access Requests, insurance forms,
and any further private work, ensuring Information Governance is followed at
all times. The role will also assist in
any other administrative duties required by the wider Practice Team as
directed.
This role is for 16 hours per week working the following hours, however their will be some flexibility in relation to the start and finish times below :-
Monday 9:00 13:00.
Wednesday 8:30 17:00.
Friday 9:00 13:00.
* Interviews are expected to be held on Friday 19th July 2024*
Main duties of the job
The following are the core responsibilities of the
Administration Assistant:
Process all requests relating to SARs, insurance reports etc,
working within the appropriate SOP guidance.
Initiate contact with and respond to requests from patients,
team members and external agencies by phone, email and text
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Assist with any other appropriate administrative duties as
delegated by the Administration Supervisor or Practice Support Manager.
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
(appropriate to role)
Undertake all mandatory training and induction programmes
Attend a formal appraisal on an annual basis and participate in
interim reviews to ensure objectives are achieved and relevant training is
undertaken.
Please see the Job Description and Person Specification that is attached to this advert for further
information.
About us
We are a
friendly, dynamic and forward thinking GP practice whose clinical team
includes GPs, Practitioners, Clinical Pharmacist, Practice Nurses, Healthcare
Assistants and Social Prescribers. We are also a training practice and host a
Research Nurse.
The practice
operates across two sites which together serve over 19,000 registered
patients. This post is based in our
main surgery in Leominster.
We are active
members of our Primary Care Network (PCN) and are members of a GP federation.
Taurus Healthcare Ltd is advertising this position on behalf
of Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on
appointing candidates.
Taurus Healthcare Ltd, on behalf of Ryeland Surgery, will collate
all relevant information for the purpose of the recruitment and pre-employment
check process.
This information will then be securely transferred to Ryeland Surgery.
Job description
Job responsibilities
The
Role is responsible for processing all requests relating to Subject Access Requests,
insurance forms, and any further private work, ensuring Information Governance
is followed at all times. The role will
also assist in any other administrative duties required by the wider Practice
Team as directed.
The following are the core responsibilities of the Administration
Assistant. On occasions there may be a
requirement to carry out other tasks which are listed below under Secondary
responsibilities. This will be dependent on factors such as workload and
staffing levels:
- Process all requests relating to SARs,
insurance reports etc, working within the appropriate SOP guidance.
- Initiate contact with and respond to requests
from patients, team members and external agencies by phone, email and text.
- Input data into the patients healthcare
records as necessary.
- Manage all queries as necessary in an
efficient manner.
- Assist with any other appropriate
administrative duties as delegated by the Administration Supervisor or Practice
Support Manager.
- Maintain a clean, tidy, effective working area
at all times.
- Support all clinical staff with general tasks
as requested - appropriate to role.
- Undertake all mandatory training and induction
programmes.
- Attend a formal appraisal on an annual basis
and participate in interim reviews to ensure objectives are achieved and
relevant training is undertaken.
In addition to the primary responsibilities, the Administration
Assistant may be requested to:
- Participate in practice audit as directed by
the audit lead.
- Action incoming emails, tasks, texts when
necessary.
Job description
Job responsibilities
The
Role is responsible for processing all requests relating to Subject Access Requests,
insurance forms, and any further private work, ensuring Information Governance
is followed at all times. The role will
also assist in any other administrative duties required by the wider Practice
Team as directed.
The following are the core responsibilities of the Administration
Assistant. On occasions there may be a
requirement to carry out other tasks which are listed below under Secondary
responsibilities. This will be dependent on factors such as workload and
staffing levels:
- Process all requests relating to SARs,
insurance reports etc, working within the appropriate SOP guidance.
- Initiate contact with and respond to requests
from patients, team members and external agencies by phone, email and text.
- Input data into the patients healthcare
records as necessary.
- Manage all queries as necessary in an
efficient manner.
- Assist with any other appropriate
administrative duties as delegated by the Administration Supervisor or Practice
Support Manager.
- Maintain a clean, tidy, effective working area
at all times.
- Support all clinical staff with general tasks
as requested - appropriate to role.
- Undertake all mandatory training and induction
programmes.
- Attend a formal appraisal on an annual basis
and participate in interim reviews to ensure objectives are achieved and
relevant training is undertaken.
In addition to the primary responsibilities, the Administration
Assistant may be requested to:
- Participate in practice audit as directed by
the audit lead.
- Action incoming emails, tasks, texts when
necessary.
Person Specification
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a health care setting.
Other Requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service check.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent communication skills, particularly telephone.
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management, Planning & Organising.
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Mathematics & English Grade C or above.
- Medical Terminology.
- Customer Service qualification.
Person Specification
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a health care setting.
Other Requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service check.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Skills
Essential
- Excellent communication skills, particularly telephone.
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management, Planning & Organising.
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Mathematics & English Grade C or above.
- Medical Terminology.
- Customer Service qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
