Job responsibilities
MAIN RESPONSIBILITIES
The post holder will be expected to:
- support in the management of clinical post and prioritising for the GP and where appropriate other clinical roles in terms of required actions.
- support with the management of clinical documents, to include extracting all information from clinical letters that needs coding and adding to notes and deletion of duplicate Docman records.
- arrange appointments, referrals (eg Diabetes Prevention Programme), tests and follow up appointments of patients.
- support with the administration of Pathlinks, including redistribution of results where no owner has been identified, recording of results for bowel screening and cervical screening.
- support with the administration of Diabetic Eye Screening results.
- support with the management of Chronic Disease by utilising the Q Risk Calculator, escalating any concerns to senior clinicians.
- prepare patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the appointment (when required).
- undertake defined clinical tasks which may include dipping urine, taking blood pressure, ECGs & phlebotomy.
- undertake regular stock takes of clinical rooms, ensuring that all items are in date and removal of any out of date stock in line with Practice policy.
- support with the ordering of stock or equipment.
- undertake regular audits of resuscitation and first aid equipment at the practice to ensure all are fully operational and have undergone annual checks. Highlighting any issues to a relevant member of the team.
- support the GP with defined immunisations/wound care.
- complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- explain treatment procedures to patients
- help the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
- act as a chaperone as needed.
COMMUNICATIONS AND WORKING RELATIONSHIPS
The post holder will be required to work alongside all members of Much Birch Practice and wider Taurus Healthcare teams including:
- Operations Manager
- Reception Team
- Medical Secretaries
- General Practitioners
- Nurses
- Advanced Nurse Practitioners
- Health Care Assistants
- South and West PCN employed ARRS staff
- Clinical Directors
- Quality Team
- Human Resources
PERSONAL DEVELOPMENT
- To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
- To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
- To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
CLINICAL GOVERNANCE AND QUALITY ASSURANCE
- To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
- Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
- To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
- To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.
INFORMATION GOVERNANCE
Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
All Information obtained or held during the post-holders period of employment that relates to the business of the company and its service users and employees will remain the property of the Taurus Healthcare. Information may be subject to disclosure under legislation at the Companys discretion and in line with national rules on exemption.
Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holders employment has ended could result in the Company taking legal action against them.
HEALTH AND SAFETY
- To have responsibility for health, safety and welfare of self and others at work. This includes being conversant with Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.
- Be responsible for ensuring the general environment is clear of all hazards.
- All staff have a responsibility to apprise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of Company policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
EQUALITY AND DIVERSITY
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Taurus procedures / policies and current legislations.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.
