Job summary
An exciting
opportunity has arisen for a Primary Care Network Development Manager to work
for the East Primary Care Network, Herefordshire. Experience of working in general
practice is essential, preferably within a leadership or management role.
The East Primary Care Network is a
network of 4 practices - Colwall Surgery, Cradley
Surgery, Ledbury Health Partnership and Nunwell Surgery - with a collective list size of over 30,000
patients and a dynamic GP Clinical Director, supported by committed practice teams.
The PCN Development Manager will form an integral
part of the PCN leadership team working alongside the Clinical Director, PCN Board
Members, Practice Managers, the Wye Valley Trust Locality Manager, partner
organisations and communities, to ensure the delivery of the Primary Care
Networks priorities. They will also line manage the East PCN Operations
Manager, who supervises a team of various professionals working across the
PCN, including clinicians.
The successful candidate will work with an
innovative and supportive team of PCN Development Managers and PCN Operations
Managers.
*This position will be based at the Taurus Offices (city centre) and the Herefordshire East PCN Practices*
* Interviews will be held on Thursday 11th January 2024*
*Please note that candidates successful for interview will be notified by telephone or email*
Main duties of the job
The PCN
Manager is a key role within the PCN, ensuring that the PCN strategic vision
is set and accords with local and national priorities and the needs of the
local population. The PCN Development Manager will also understand and
interpret PCN contracts, bringing together practice teams, the PCN Team and
system partners to ensure contracts are delivered in a pragmatic way which
serves the local community and makes best use of resources. This will
include building on current primary care provision and working proactively
with the wider network to ensure we can offer our local population
coordinated and more integrated health and care.
The role entails
building effective working relationships, working closely with the Clinical
Director, the practice and PCN staff teams, engaging stakeholders across
different organisations and disciplines, coordinating work-streams, and
collating and monitoring risks and issues.
The PCN Development Manager will act as point of
expertise, coordinate the successful delivery of all contractual
requirements, translate national and local policy into meaningful changes,
and will support the network to achieve improved outcomes for their local
population. They will also liaise with the PCN Development Managers of other
PCNs both within Herefordshire and across the ICS.
About us
We believe that General Practice is the cornerstone of our health and
care system, providing holistic care to individuals and families to live
independent, healthy, fulfilled lives.
The GP federation Taurus Healthcare - was created by all
Herefordshire GP practices supporting this ethos, to collaborate and maximise
the time that GPs and their teams have to focus on patient care.
Working collaboratively allows us to support various back office and
management functions, as well as delivering some clinical services that
require scale, to provide general practice services across 24 hours, 7 days a
week.
GP practices retain their individual
leadership and responsibilities but are supported by a wider leadership team
underpinned by the federation; this enables us to partner with local health
and social care organisations, to help coordinate prevention and early
intervention and maximise opportunities for more joined up care.
Job description
Job responsibilities
The East Herefordshire Primary Care Network is a network of 4 practices, with a list size of just over 30,000 patients, working alongside teams providing community health and care services Herefordshire.
The PCN Development Manager will form an integral part of the PCN leadership team working alongside the Clinical Directors, PCN board members, partner organisations and communities themselves, to ensure the delivery of the Primary Care Networks priorities. The PCN Development Manager will support the Primary Care Network to develop and implement service improvement and transformation work aligned to local and national priorities. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population sustainable, proactive, personalised, coordinated and more integrated health and care. The role entails building effective working relationships across the network area, working closely with the Clinical Director, engaging stakeholders across different organisations and disciplines, coordinating work-streams, projects, tasks and events, and collating and monitoring risks and issues. The work supports the vision of One Herefordshire to deliver care in a more coordinated way so that we treat and support people wherever possible within their local communities.
The PCN Development Manager will act as point of expertise, coordinate the successful achievement of all governance requirements, translate national and local policy into meaningful changes, and will support the network to achieve improved outcomes for their local population. They will also liaise with the PCN Development Managers of other PCNs both within Herefordshire and across the ICS.
KEY WORKING RELATIONSHIPS
Clinical Directors. PCN Leadership team. Practice Managers. Programme Managers. ICB service development and primary care leads. Local Authority (including public health, operational and partnership development leads). Health and care teams at local level, including community brokers and social prescribers, and third sector. Information analysts and business intelligence team.
At all times the post holder must act in a manner consistent with the code of conduct representing Taurus Healthcare, Herefordshire General Practice and the NHS.
You will be working in a team alongside other PCN Development Managers, employed for 37.5 Hours/ Week.
Job Summary:
- To play a pivotal role in the delivery of high-quality primary health care within the East Herefordshire PCN
- Support the PCN Clinical Directors and Board to ensure the smooth running of the Network
- Working closely with the PCNs Practice Managers and other key stakeholders to develop a culture of support and inclusivity
- To be responsible for the PCNs delivery on all contractual requirements at a local and national level. These will include the PCN Direct Enhanced Service (DES), the Investment and Impact Fund (IIF) and any other national or local enhanced services or contracts that the PCN signs up to. added to amalgamate bullets above
- Understand digital requirements and solutions, optimise and embed these where appropriate to drive improvements in patient experience of access, operational efficiency and staff experience. added
- Use available data to inform PCN priorities, decision making and transformation. added
- Responsible for developing and delivering detailed workforce plans, aligned to PCN priorities and reflecting opportunities within the Additional Roles Reimbursement Scheme (ARRS)
- To ensure all PCN staff, specifically new roles appointed via the Additional Roles Reimbursement Scheme (ARRS) have clear objectives, development plans, and robust management arrangements in place including clinical supervision where needed and operational support for day-to-day service delivery.
- To be responsible for the production of performance and quality reports within the Network and other Network initiatives
- To be responsible for the oversight of the Networks financial systems, including payments to all the practices within the Networks, working closely with the finance team at Taurus Healthcare and the CCG.
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- To represent the PCN and its CDs in cross organisational meetings when agreed e.g. locality/CCG meetings/ICS and other H&W wide meetings
- Working together with the PCNs Practice Managers support delivery of PCN vaccination programmes, ensuring delivery of NHSE targets. To take a lead for the PCN to communicate with relevant stakeholders.
The job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the Clinical Directors and PCN board members. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.
* A full Job Description & Person Specification is attached to this advert*
Job description
Job responsibilities
The East Herefordshire Primary Care Network is a network of 4 practices, with a list size of just over 30,000 patients, working alongside teams providing community health and care services Herefordshire.
The PCN Development Manager will form an integral part of the PCN leadership team working alongside the Clinical Directors, PCN board members, partner organisations and communities themselves, to ensure the delivery of the Primary Care Networks priorities. The PCN Development Manager will support the Primary Care Network to develop and implement service improvement and transformation work aligned to local and national priorities. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population sustainable, proactive, personalised, coordinated and more integrated health and care. The role entails building effective working relationships across the network area, working closely with the Clinical Director, engaging stakeholders across different organisations and disciplines, coordinating work-streams, projects, tasks and events, and collating and monitoring risks and issues. The work supports the vision of One Herefordshire to deliver care in a more coordinated way so that we treat and support people wherever possible within their local communities.
The PCN Development Manager will act as point of expertise, coordinate the successful achievement of all governance requirements, translate national and local policy into meaningful changes, and will support the network to achieve improved outcomes for their local population. They will also liaise with the PCN Development Managers of other PCNs both within Herefordshire and across the ICS.
KEY WORKING RELATIONSHIPS
Clinical Directors. PCN Leadership team. Practice Managers. Programme Managers. ICB service development and primary care leads. Local Authority (including public health, operational and partnership development leads). Health and care teams at local level, including community brokers and social prescribers, and third sector. Information analysts and business intelligence team.
At all times the post holder must act in a manner consistent with the code of conduct representing Taurus Healthcare, Herefordshire General Practice and the NHS.
You will be working in a team alongside other PCN Development Managers, employed for 37.5 Hours/ Week.
Job Summary:
- To play a pivotal role in the delivery of high-quality primary health care within the East Herefordshire PCN
- Support the PCN Clinical Directors and Board to ensure the smooth running of the Network
- Working closely with the PCNs Practice Managers and other key stakeholders to develop a culture of support and inclusivity
- To be responsible for the PCNs delivery on all contractual requirements at a local and national level. These will include the PCN Direct Enhanced Service (DES), the Investment and Impact Fund (IIF) and any other national or local enhanced services or contracts that the PCN signs up to. added to amalgamate bullets above
- Understand digital requirements and solutions, optimise and embed these where appropriate to drive improvements in patient experience of access, operational efficiency and staff experience. added
- Use available data to inform PCN priorities, decision making and transformation. added
- Responsible for developing and delivering detailed workforce plans, aligned to PCN priorities and reflecting opportunities within the Additional Roles Reimbursement Scheme (ARRS)
- To ensure all PCN staff, specifically new roles appointed via the Additional Roles Reimbursement Scheme (ARRS) have clear objectives, development plans, and robust management arrangements in place including clinical supervision where needed and operational support for day-to-day service delivery.
- To be responsible for the production of performance and quality reports within the Network and other Network initiatives
- To be responsible for the oversight of the Networks financial systems, including payments to all the practices within the Networks, working closely with the finance team at Taurus Healthcare and the CCG.
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- To represent the PCN and its CDs in cross organisational meetings when agreed e.g. locality/CCG meetings/ICS and other H&W wide meetings
- Working together with the PCNs Practice Managers support delivery of PCN vaccination programmes, ensuring delivery of NHSE targets. To take a lead for the PCN to communicate with relevant stakeholders.
The job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the Clinical Directors and PCN board members. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.
* A full Job Description & Person Specification is attached to this advert*
Person Specification
Experience
Essential
- Knowledge and experience of working in primary or secondary care.
- Understanding of the health care system in relation to commissioners.
- Monitoring individuals and teams.
- Converting strategy into practical delivery..
- Project management.
- IT and keyboard and social media skills (including Microsoft Office, Microsoft Teams, EMIS)
- Budget management experience.
Desirable
- Understanding and experience of working in the health and care system, Current network configuration and future requirements.
- Previous experience of leading change management projects.
- Working with multi-disciplinary health teams.
Qualifications
Essential
- GCSE English & maths or equivalent level.
- Degree or similar qualification or sufficient relevant experience at an equivalent level to the role.
Desirable
- Masters level qualification in Management.
- ECDL or equivalent level of keyboard/IT skills.
Personal Qualities & Attributes
Essential
- Demonstrates a high level of integrity.
- Ability to use own initiative, follow tasks through and work with a high level of autonomy.
- Be responsive and agile, adapting to a rapidly changing environment.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
- Ability to work flexibly (including some work outside usual hours)
Skills
Essential
- Build strong personal relationships and have effective formal and informal networks.
- Report writing and providing assurance.
- Excellent interpersonal skills.
- Literate and a good all-round communicator with staff of all seniority levels.
- Good negotiation skills.
- Analytical and problem-solving skills.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
Person Specification
Experience
Essential
- Knowledge and experience of working in primary or secondary care.
- Understanding of the health care system in relation to commissioners.
- Monitoring individuals and teams.
- Converting strategy into practical delivery..
- Project management.
- IT and keyboard and social media skills (including Microsoft Office, Microsoft Teams, EMIS)
- Budget management experience.
Desirable
- Understanding and experience of working in the health and care system, Current network configuration and future requirements.
- Previous experience of leading change management projects.
- Working with multi-disciplinary health teams.
Qualifications
Essential
- GCSE English & maths or equivalent level.
- Degree or similar qualification or sufficient relevant experience at an equivalent level to the role.
Desirable
- Masters level qualification in Management.
- ECDL or equivalent level of keyboard/IT skills.
Personal Qualities & Attributes
Essential
- Demonstrates a high level of integrity.
- Ability to use own initiative, follow tasks through and work with a high level of autonomy.
- Be responsive and agile, adapting to a rapidly changing environment.
Other Job Requirements
Essential
- Understanding of confidentiality and Data Protection.
- Required to travel to meetings and work from other locations as required in order to carry out work across the federation.
- Ability to work flexibly (including some work outside usual hours)
Skills
Essential
- Build strong personal relationships and have effective formal and informal networks.
- Report writing and providing assurance.
- Excellent interpersonal skills.
- Literate and a good all-round communicator with staff of all seniority levels.
- Good negotiation skills.
- Analytical and problem-solving skills.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
