Associate Director Nursing & Quality

Job description

Job responsibilities

Quality and Nursing Team Directorate responsibilities

· Promoting a just and safe culture across the organisation.

· Ensure quality strategies, operational frameworks meet and deliver legislative and regulatory requirements

· Ensuring regulatory registration requirements are in place

Ø Manage the organisation risk management function, ensuring provision of dynamic high quality reactive and proactive approaches focused on delivering high standards of patient and staff safety through:-

• Incident reporting and management system
• Investigations management
• Complaints management

Ø Ensure risk management activities are undertaken and owned within Taurus Committees and wider general practice (as at scale activities develop) supported by robust reporting structures and risk registers

· Development of quality and safety strategies and improvement plans

· Ensure co-ordination of organisation governance activities, working towards improved clinical outcomes, patient safety and patient experience

· Develop and participate in health community wide governance networks and activities in order to enhance the whole patient pathway, and promote integration of partnership working

· Encourage the use and flow of appropriate information throughout the organisation, in order to provide evidence of lessons learnt, sharing of best practice and of continually improving practice

· Ensure follow up of all related internal and external governance and quality related reports, coordinating the development and implementation of action plans, and their delivery within agreed timescales

· Provide strategic oversight and operational expertise to ensure the Patient Safety software system (Datix) which records incidents, complaints, compliments and risk functions effectively for Taurus Healthcare and wider primary care (GP practices and PCN’s.)

· Provide quality and safety leadership, advice, training and education to GP practice and PCN colleagues

· Work in partnership with ICS colleagues and PCN’s to develop a quality framework and delivery mechanism to enable place-based working

· Working in partnership with colleagues across the system to support quality and safety improvement of primary care services and develop ‘at scale’ and PCN solutions in line with national guidance

· Support quality and safety assurance functions which include: -

Ø Leading on clinical governance within the organisation (designated areas)

Ø Supporting development of PCN clinical governance infrastructure/operational processes and quality teams.

Ø Ensuring risk management processes are correctly followed to identify, manage and appropriately escalate risks

Ø Ensuring quality and safety/risk reports meet Quality Assurance Committee (QAC) and other committee/Board requirements

Ø Monitoring, investigation and analysis of incidents, complaints and compliments extracting lessons learnt and coordinating action plans utilising recognised tools such as root cause analysis

Ø To support development of internal audit programme against defined measures and ensure that effective corrective and preventive actions are taken

Ø Represent Taurus at relevant quality/governance meetings and implementing agreed actions

Ø Overseeing the review process for policies, procedures and standard operating procedures

Ø Management of Quality and Safety Administration role

Ø Deputising for the Director of Nursing & Quality as appropriate

Clinical Workforce – Specialist Area

Work with Training Hub team to:-

· Develop education, competence and supervisory matrix for clinical/patient care roles and framework for monitoring compliance, focusing on ARRS roles as priority

· Develop quality assurance framework and reporting functions to support pre-post registration placements In line with HEE quality assurance requirement

· Develop ARRS role and supervisor/assessor training plan

Develop Taurus PCN clinical governance framework to include

· Clinical governance meetings

· Risk identification and management

· Incident, complaint, concern management and reporting

· Quality schedule :-

Ø Education, competency, and supervisor reporting

Ø Incident, complaint and concern management and reporting

Ø Pre-post registration QA compliance reporting

Ø Annual audit plan for PCN ARRs roles, policies, procedures and SOPs

Ø Quality improvement plan

Ø Professional registration requirements

Ø Fitness to practice issues

· Development and review of clinical role related policies, procedures, SOPs

Professional leadership role

· Provide highly visible leadership and foster a culture which values continuing professional development that empowers professionals to achieve excellence in the delivery of patient care

· Provide strategic and operational advice and support for federative and provider activities

· Support development of care pathways, focusing on person centred approach in co-production with patients

Supporting Senior Management Team (SMT)

· Provide support and advice to operational, clinical and Executive colleagues in the SMT

· Participate in the senior management on call rota

Person Specification

Experience

Essential

• Recent experience in quality assurance role including RCA/SI investigation, managing risk and embedding lessons learnt within an organisation
• Demonstrable track record of achievement in quality assurance role including patient safety and experience
• Experience of leading service and/or transformational change
• Experience of effective partnership working with external stakeholders
• Experience of working within a senior management team
• Experience of working with patients and the public to enhance and develop patient pathways
• Excellent IT skills
• Experience of using incident, complaint and risk management software (preferably Datix)

Desirable

• Experience in urgent care service and/or primary care setting

Qualifications

Essential

• Possession of degree or equivalent experience
• Masters degree or working towards/or equivalent experience
• Registered health care professional e.g nurse registered with the NMC
• Evidence of recent management and leadership development
• Evidence of continuous professional and personal development

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)