Care Coordinator

Taurus Healthcare Limited

Information:

This job is now closed

Job summary

* Taurus Healthcare are advertising this role on the behalf of Much Birch Surgery*

The post holder will help support the provision of continuity of care for patients at Much Birch Surgery, as they access services at the surgery and across the wider Primary Care Network. The ideal candidate will relish the opportunity to work within a fast paced and often challenging environment. They will be responsible for the call and recall process for management of long term conditions and for identifying patient groups who would benefit from proactive health support.

This is a full time position however, a job share could be considered.

Interviews will be held on Wednesday 31st August 2022.

Main duties of the job

The purpose of this role is to support the practice administration team in the provision of population health care. Main duties will include:

· Running reports from our clinical software system (EMIS) to analyse groups of patients to target for health interventions

· Dealing with patient enquiries

· Monitoring of admin emails

· Co-ordination and processing of lab reports and other data from external documents to patient records, adhering to data protection legislation

· Help the practice to hit its contractural targets in the Quality and Outcomes Framework (QOF) and all local and national enhanced services

· Process GP2GP, deductions and registrations

· Support Practice Manager and Reception Manager with organisation of clinical staffing rota

About us

Much Birch Surgery is a 5 partner, forward thinking and rapidly expanding GP dispensing practice, at the heart of the community with a list size of 5000 patients. We are high achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff and we pride ourselves on our support for the wider community. The practice covers an area reaching from the edges of Hereford to Ross on Wye, extending into the villages of the Golden Valley.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Date posted

15 July 2022

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

S0001-22-8057

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Much Birch

Hereford

HR2 8HT


Job description

Job responsibilities

The post holder will help support the provision of continuity of care for patients at Much Birch Surgery as they access services at the surgery and across the wider Primary Care Network. They will be responsible for managing the call and recall process for chronic disease management and for identifying patient groups who would benefit from proactive health support. The ideal candidate will have experience working in Primary Care and possess excellent communication and organisation skills, with a demonstrable passion for enhancing patient experience and outcomes.

Duties and responsibilities:

· Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

· Capture key information to enable comprehensive and accurate records of support and input these into clinical systems adhering to data protection legislation.

· Ensure that patient medical records are kept up to date with the latest communications from third party health care providers.

· Support the practice to hit its contractual targets in the Quality and Outcomes Framework (QOF) and all local and national enhanced services.

· Work with the administrative team to ensure the accurate and timely completion of patient workflow and referrals.

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others’ health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Job description

Job responsibilities

The post holder will help support the provision of continuity of care for patients at Much Birch Surgery as they access services at the surgery and across the wider Primary Care Network. They will be responsible for managing the call and recall process for chronic disease management and for identifying patient groups who would benefit from proactive health support. The ideal candidate will have experience working in Primary Care and possess excellent communication and organisation skills, with a demonstrable passion for enhancing patient experience and outcomes.

Duties and responsibilities:

· Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

· Capture key information to enable comprehensive and accurate records of support and input these into clinical systems adhering to data protection legislation.

· Ensure that patient medical records are kept up to date with the latest communications from third party health care providers.

· Support the practice to hit its contractual targets in the Quality and Outcomes Framework (QOF) and all local and national enhanced services.

· Work with the administrative team to ensure the accurate and timely completion of patient workflow and referrals.

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others’ health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Qualifications

Essential

  • 5 GCSEs or equivalent, including Maths and English.

Desirable

  • Current Basic Life Support certification.
  • Safeguarding Adults and Safeguarding Children training.

Experience

Essential

  • Experience of working in a multi-professional environment.
  • A demonstrable commitment to professional development.
  • Excellent communication skills, both written and verbal.
  • IT skills/computer and keyboard literate and committed to maintaining accurate, timely records of consultations.
  • Good time management skills with the ability to work under pressure.

Desirable

  • Experience of EMIS Web clinical system and using templates.
  • Knowledge of Quality Outcomes Framework and other primary care contractual requirements.
  • Quality management experience.

Qualities & Attributes

Essential

  • Honest, caring and sympathetic.
  • Ability to respond to urgent situations.
  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
  • Able to use own initiative.
  • Able to think strategically about the delivery of nursing services across the wider community.

Desirable

  • Desire to innovate across the wider Primary Care Network.
Person Specification

Qualifications

Essential

  • 5 GCSEs or equivalent, including Maths and English.

Desirable

  • Current Basic Life Support certification.
  • Safeguarding Adults and Safeguarding Children training.

Experience

Essential

  • Experience of working in a multi-professional environment.
  • A demonstrable commitment to professional development.
  • Excellent communication skills, both written and verbal.
  • IT skills/computer and keyboard literate and committed to maintaining accurate, timely records of consultations.
  • Good time management skills with the ability to work under pressure.

Desirable

  • Experience of EMIS Web clinical system and using templates.
  • Knowledge of Quality Outcomes Framework and other primary care contractual requirements.
  • Quality management experience.

Qualities & Attributes

Essential

  • Honest, caring and sympathetic.
  • Ability to respond to urgent situations.
  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
  • Able to use own initiative.
  • Able to think strategically about the delivery of nursing services across the wider community.

Desirable

  • Desire to innovate across the wider Primary Care Network.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

15 July 2022

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

S0001-22-8057

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Much Birch

Hereford

HR2 8HT


Supporting documents