Job summary
* Taurus Healthcare are advertising this role on the behalf of Much Birch Surgery*
The post holder will help support the provision of continuity of care for patients at Much Birch Surgery, as they access services at the surgery and across the wider Primary Care Network. The ideal candidate will relish the opportunity to work within a fast paced and often challenging environment. They will be responsible for the call and recall process for management of long term conditions and for identifying patient groups who would benefit from proactive health support.
This is a full time position however, a job share could be considered.
Interviews will be held on Wednesday 31st August 2022.
Main duties of the job
The
purpose of this role is to support the practice administration team in the
provision of population health care.
Main duties will include:
·
Running reports from our clinical software system (EMIS)
to analyse groups of patients to target for health interventions
·
Dealing with patient enquiries
·
Monitoring of admin emails
·
Co-ordination and processing of lab reports and
other data from external documents to patient records, adhering to data
protection legislation
·
Help the practice to hit its contractural targets
in the Quality and Outcomes Framework (QOF) and all local and national
enhanced services
·
Process GP2GP, deductions and registrations
·
Support Practice Manager and Reception Manager
with organisation of clinical staffing rota
About us
Much Birch Surgery is a 5 partner, forward thinking and rapidly expanding GP dispensing practice, at
the heart of the community with a list size of 5000 patients. We are high achieving and innovative with a
quality improvement culture. Our ethos
is caring; for our patients and staff and we pride ourselves on our support
for the wider community. The practice
covers an area reaching from the edges of Hereford to Ross on Wye, extending
into the villages of the Golden Valley.
We
reserve the right to close this vacancy early if we receive sufficient
applications for the role. Therefore, if you are interested, please submit your
application as early as possible.
Job description
Job responsibilities
The post holder will help support the provision of
continuity of care for patients at Much Birch Surgery as they access
services at the surgery and across the wider Primary Care Network. They will be responsible for managing the
call and recall process for chronic disease management and for identifying
patient groups who would benefit from proactive health support. The ideal candidate will have experience
working in Primary Care and possess excellent communication and organisation
skills, with a demonstrable passion for enhancing patient experience and
outcomes.
Duties and
responsibilities:
· Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
·
Capture key information to enable
comprehensive and accurate records of support and input these into clinical
systems adhering to data protection legislation.
·
Ensure that patient medical records are kept
up to date with the latest communications from third party health care
providers.
·
Support the practice to hit its contractual
targets in the Quality and Outcomes Framework (QOF) and all local and national
enhanced services.
·
Work with the administrative team to ensure
the accurate and timely completion of patient workflow and referrals.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately.
- In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will implement and
lead on a full range of promotion and management their own and others’ health
and safety and infection control as defined in the practice Health & Safety
policy, the practice Health & Safety manual, and the practice Infection
Control policy and published procedures.
Equality and diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that
recognizes the importance of people’s rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner
that is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the team’s performance
- Work effectively with
individuals in other agencies to meet patients’ needs
- Effectively manage
own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize people’s
needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in audit
where appropriate
Job description
Job responsibilities
The post holder will help support the provision of
continuity of care for patients at Much Birch Surgery as they access
services at the surgery and across the wider Primary Care Network. They will be responsible for managing the
call and recall process for chronic disease management and for identifying
patient groups who would benefit from proactive health support. The ideal candidate will have experience
working in Primary Care and possess excellent communication and organisation
skills, with a demonstrable passion for enhancing patient experience and
outcomes.
Duties and
responsibilities:
· Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
·
Capture key information to enable
comprehensive and accurate records of support and input these into clinical
systems adhering to data protection legislation.
·
Ensure that patient medical records are kept
up to date with the latest communications from third party health care
providers.
·
Support the practice to hit its contractual
targets in the Quality and Outcomes Framework (QOF) and all local and national
enhanced services.
·
Work with the administrative team to ensure
the accurate and timely completion of patient workflow and referrals.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately.
- In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will implement and
lead on a full range of promotion and management their own and others’ health
and safety and infection control as defined in the practice Health & Safety
policy, the practice Health & Safety manual, and the practice Infection
Control policy and published procedures.
Equality and diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that
recognizes the importance of people’s rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner
that is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the team’s performance
- Work effectively with
individuals in other agencies to meet patients’ needs
- Effectively manage
own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize people’s
needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in audit
where appropriate
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent, including Maths and English.
Desirable
- Current Basic Life Support certification.
- Safeguarding Adults and Safeguarding Children training.
Experience
Essential
- Experience of working in a multi-professional environment.
- A demonstrable commitment to professional development.
- Excellent communication skills, both written and verbal.
- IT skills/computer and keyboard literate and committed to maintaining accurate, timely records of consultations.
- Good time management skills with the ability to work under pressure.
Desirable
- Experience of EMIS Web clinical system and using templates.
- Knowledge of Quality Outcomes Framework and other primary care contractual requirements.
- Quality management experience.
Qualities & Attributes
Essential
- Honest, caring and sympathetic.
- Ability to respond to urgent situations.
- Ability to work as part of an integrated multi-skilled team.
- Able to work in a changing environment.
- Able to use own initiative.
- Able to think strategically about the delivery of nursing services across the wider community.
Desirable
- Desire to innovate across the wider Primary Care Network.
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent, including Maths and English.
Desirable
- Current Basic Life Support certification.
- Safeguarding Adults and Safeguarding Children training.
Experience
Essential
- Experience of working in a multi-professional environment.
- A demonstrable commitment to professional development.
- Excellent communication skills, both written and verbal.
- IT skills/computer and keyboard literate and committed to maintaining accurate, timely records of consultations.
- Good time management skills with the ability to work under pressure.
Desirable
- Experience of EMIS Web clinical system and using templates.
- Knowledge of Quality Outcomes Framework and other primary care contractual requirements.
- Quality management experience.
Qualities & Attributes
Essential
- Honest, caring and sympathetic.
- Ability to respond to urgent situations.
- Ability to work as part of an integrated multi-skilled team.
- Able to work in a changing environment.
- Able to use own initiative.
- Able to think strategically about the delivery of nursing services across the wider community.
Desirable
- Desire to innovate across the wider Primary Care Network.
