Health and Wellbeing Coach

Taurus Healthcare Limited

Information:

This job is now closed

Job summary

We are excited to recruit to the post of Health and Wellbeing Coach, to work within our Primary Care Network providing 1:1 personalised support to people who are referred to our multi-disciplinary Wellbeing Team.

The successful candidate will have good communication, negotiation and people management skills and act with compassion and integrity.

They will have experience of using coaching approaches, frameworks and models or other helping strategies, for example, motivational interviewing.

This is a vital role within the Primary Care Network and the post holder will provide health and wellbeing coaching for the most vulnerable people in the community, including the frail / elderly and those with other long-term conditions.

They will work closely with GP and practice teams to manage a caseload, ensuring appropriate support is available to people, families and carers. The successful candidate will work alongside social prescribing link workers and care coordinators to provide an all-encompassing approach to personalised care and enable people to work out how best to use the health and care system.

Main duties of the job

This is a developing role. You will work with the multi-disciplinary team to understand the population health of our network and ensure the role delivers the best possible outcomes for our patients. Duties will include:

Using coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise appropriate services.

Delivering group, video group and 1 to 1 consultations to meet personalised care plans; engaging with patients to help them take an active role in their health; providing advice and support for both patients and colleagues.

Supporting practice colleagues with health promotion initiatives including prevention and management of long-term conditions.

Working in partnership with other health, social care and voluntary sector providers to support and develop local services.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

The North & West Herefordshire PCN GP practices serve rural and market town communities responding to the wide - ranging health needs of the population. The network includes Kington Medical Practice, Ryeland Surgery Leominster, The Mortimer Medical Practice, Tenbury Wells Surgery and Weobley and Staunton on Wye surgeries. It is a highly organised and forward looking PCN with strong relationships between practices and community providers.

Date posted

18 July 2022

Pay scheme

Other

Salary

£26,780 to £28,840 a year

Contract

Permanent

Working pattern

Full-time

Reference number

S0001-22-7369

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Job description

Job responsibilities

Main Responsibilities:

Coach and motivate patients through multiple sessions to identify their needs, set goals, and implement a personalised health and care plan.

Provide support to individuals, families, and carers to ensure they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:

  • Providing interventions such as self-management education and peer support
  • Supporting people to establish and attain goals based on what is important to them.
  • Working with social prescribers and Talk Community teams connect to community-based activities which support their health and wellbeing.

Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients’ health and well-being holistically.

Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioral approaches, and ensuring consistency in the follow up of people’s goals where an MDT is involved.

Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

Work with people with lower activation to understand their level of knowledge, skills, and confidence (their ‘Activation’ level) when engaging with their health and wellbeing.

Explore and support access to a personal health budget, where appropriate, for their care and support.

Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.

Full Job Description and Person Sprcification is attached.

Job description

Job responsibilities

Main Responsibilities:

Coach and motivate patients through multiple sessions to identify their needs, set goals, and implement a personalised health and care plan.

Provide support to individuals, families, and carers to ensure they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:

  • Providing interventions such as self-management education and peer support
  • Supporting people to establish and attain goals based on what is important to them.
  • Working with social prescribers and Talk Community teams connect to community-based activities which support their health and wellbeing.

Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients’ health and well-being holistically.

Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioral approaches, and ensuring consistency in the follow up of people’s goals where an MDT is involved.

Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

Work with people with lower activation to understand their level of knowledge, skills, and confidence (their ‘Activation’ level) when engaging with their health and wellbeing.

Explore and support access to a personal health budget, where appropriate, for their care and support.

Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.

Full Job Description and Person Sprcification is attached.

Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent.
  • Demonstrable commitment to professional and personal development
  • NHSE Approved training in motivational coaching, behavioural change, and goal setting.
  • NB: This is a 4-day course is due to be released by NHSE shortly. Completion of the training will be an essential requirement for new Health & Wellbeing Coaches.

Desirable

  • NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.

Experience

Essential

  • Experience in health promotion and health improvement.
  • Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.

Desirable

  • Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
  • Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing (can include unpaid work)
  • Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
  • Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
  • Experience using clinical systems e.g., EMIS.

Knowledge and skills

Essential

  • Knowledge of the personalised care approach and primary care networks.
  • Understanding of the determinants of health to include social, economic, and environmental factors.
  • Knowledge of public health issues and health inequalities Herefordshire.
  • Understanding of, and commitment to, equality, diversity, and inclusion.
  • Knowledge of IT systems to include the ability to use word processing skills, emails, and internet

Desirable

  • Knowledge of the needs of patients with long term conditions.
  • Knowledge of community development approaches and local programmes of work e.g., Talk Community.

Personal Qualities

Essential

  • Excellent communication and interpersonal skills .
  • Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
  • Ability to effectively manage a variable workload.
  • Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.
Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent.
  • Demonstrable commitment to professional and personal development
  • NHSE Approved training in motivational coaching, behavioural change, and goal setting.
  • NB: This is a 4-day course is due to be released by NHSE shortly. Completion of the training will be an essential requirement for new Health & Wellbeing Coaches.

Desirable

  • NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.

Experience

Essential

  • Experience in health promotion and health improvement.
  • Experience of data collection and using tools to measure the impact of services e.g., Patient Activation Measure.

Desirable

  • Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
  • Experience of supporting people, their families, and carers to change health behaviours and improve wellbeing (can include unpaid work)
  • Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
  • Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
  • Experience using clinical systems e.g., EMIS.

Knowledge and skills

Essential

  • Knowledge of the personalised care approach and primary care networks.
  • Understanding of the determinants of health to include social, economic, and environmental factors.
  • Knowledge of public health issues and health inequalities Herefordshire.
  • Understanding of, and commitment to, equality, diversity, and inclusion.
  • Knowledge of IT systems to include the ability to use word processing skills, emails, and internet

Desirable

  • Knowledge of the needs of patients with long term conditions.
  • Knowledge of community development approaches and local programmes of work e.g., Talk Community.

Personal Qualities

Essential

  • Excellent communication and interpersonal skills .
  • Ability to build rapport and establish one-to-one relationships whilst maintaining appropriate professional boundaries.
  • Ability to effectively manage a variable workload.
  • Willingness to participate in shaping the future of the provision by working with colleagues across the network and wider community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

18 July 2022

Pay scheme

Other

Salary

£26,780 to £28,840 a year

Contract

Permanent

Working pattern

Full-time

Reference number

S0001-22-7369

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Supporting documents