Receptionist

Taurus Healthcare Limited

Information:

This job is now closed

Job summary

*Taurus Healthcare are advertising on behalf of Much Birch Surgery*

Much Birch Surgery are looking for 2 receptionists / care navigators for our friendly, rural Practice.

Being able to effectively and sensitively communicate is a must whilst being a great team player. Flexibility to provide cover for reception colleagues is also key requirement.

Previous reception and office experience is essential and previous experience of working within General Practice is desirable. Full training on our clinical systems will be given.

Part time and full time posts available.

The interview date will be Tuesday 30th August 2022.

Main duties of the job

The post holder will help support the provision of continuity of care for patients at Fownhope Medical Centre as they access services at the surgery and across the wider Primary Care Network. They will be responsible for managing the call and recall process for chronic disease management and for identifying patient groups who would benefit from proactive health support. The ideal candidate will have experience working in Primary Care and possess excellent communication and organisation skills, with a demonstrable passion for enhancing patient experience and outcomes.

Please see the attached Job Description for further information.

About us

Much Birch Surgery is a 5 partner, forward thinking and rapidly expanding GP dispensing practice, at the heart of the community with a list size of 5000 patients. We are high achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff and we pride ourselves on our support for the wider community. The practice covers an area reaching from the edges of Hereford to Ross on Wye, extending into the villages of the Golden Valley.

Date posted

15 July 2022

Pay scheme

Other

Salary

£10 to £10.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

S0001-22-5584

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Much Birch

Hereford

HR2 8HT


Job description

Job responsibilities

The ideal candidates will relish the opportunity to work within a fast paced and often challenging environment. We are looking for candidates who have outstanding communication skills, who are compassionate and friendly whilst having a flair for excellent care navigation, to ensure patients receive the best and most appropriate clinical care.

Both positions involve front desk greeting, booking appointments and answering enquires, processing of patient information as well as other administrative duties.

Essential Requirements:

· To have good people and communication skills

· To be able to work under pressure

· To have a pleasant telephone manner

· To have good keyboard skills

· To be computer literate including the use of Microsoft Office

· To be accurate with the retrieval and input of data

· To be able to work within a team

· To be flexible in your approach to the Practice’s requirements

· To be able to use common sense, prioritise and have a pro-active approach to your workload

· To possess the following certificates – English / Maths GCSE Grade C (equivalent)

Desirable Requirements:

· To have experience of working in Emis

· To work, or have worked, within an NHS/GP setting

· Knowledge of medical terminology

· To possess any of the following certificates – AMSPAR; Reception or Customer Service Certificates

Personality/personal qualities:

· Understand the need for confidentiality

· Keen to resolve problems

· To carry out workload in a timely, efficient and accurate manner

· Keen to learn new aspects of working and embrace change

· Able to take direction from senior staff, but equally to take on own responsibilities

· To have a caring and understanding nature

· Confident

· Ability to liaise with all levels of personnel

Job description

Job responsibilities

The ideal candidates will relish the opportunity to work within a fast paced and often challenging environment. We are looking for candidates who have outstanding communication skills, who are compassionate and friendly whilst having a flair for excellent care navigation, to ensure patients receive the best and most appropriate clinical care.

Both positions involve front desk greeting, booking appointments and answering enquires, processing of patient information as well as other administrative duties.

Essential Requirements:

· To have good people and communication skills

· To be able to work under pressure

· To have a pleasant telephone manner

· To have good keyboard skills

· To be computer literate including the use of Microsoft Office

· To be accurate with the retrieval and input of data

· To be able to work within a team

· To be flexible in your approach to the Practice’s requirements

· To be able to use common sense, prioritise and have a pro-active approach to your workload

· To possess the following certificates – English / Maths GCSE Grade C (equivalent)

Desirable Requirements:

· To have experience of working in Emis

· To work, or have worked, within an NHS/GP setting

· Knowledge of medical terminology

· To possess any of the following certificates – AMSPAR; Reception or Customer Service Certificates

Personality/personal qualities:

· Understand the need for confidentiality

· Keen to resolve problems

· To carry out workload in a timely, efficient and accurate manner

· Keen to learn new aspects of working and embrace change

· Able to take direction from senior staff, but equally to take on own responsibilities

· To have a caring and understanding nature

· Confident

· Ability to liaise with all levels of personnel

Person Specification

Experience

Essential

  • Experience of working in a face to face / customer service role.
  • Good time management skills with the ability to work under pressure.
  • Excellent communication skills, both written and verbal.

Desirable

  • Experience of working in a multi-professional environment.
  • A demonstrable commitment to professional development.
  • IT skills/computer and keyboard literate and committed to maintaining accurate, timely records.

Qualifications

Essential

  • GCSE Maths and English or equivalent.

Desirable

  • Current Basic Life Support certification.
  • Safeguarding Adults and Safeguarding Children training.

Qualities/Attributes

Essential

  • Honest, caring and sympathetic.
  • Ability to respond to urgent situations.
  • Able to use own initiative.

Desirable

  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
Person Specification

Experience

Essential

  • Experience of working in a face to face / customer service role.
  • Good time management skills with the ability to work under pressure.
  • Excellent communication skills, both written and verbal.

Desirable

  • Experience of working in a multi-professional environment.
  • A demonstrable commitment to professional development.
  • IT skills/computer and keyboard literate and committed to maintaining accurate, timely records.

Qualifications

Essential

  • GCSE Maths and English or equivalent.

Desirable

  • Current Basic Life Support certification.
  • Safeguarding Adults and Safeguarding Children training.

Qualities/Attributes

Essential

  • Honest, caring and sympathetic.
  • Ability to respond to urgent situations.
  • Able to use own initiative.

Desirable

  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

15 July 2022

Pay scheme

Other

Salary

£10 to £10.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

S0001-22-5584

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Much Birch

Hereford

HR2 8HT


Supporting documents