Job summary
Hours per week: Full and part time available
Due to
internal development of our Clinical Services within Taurus Healthcare an
exciting opportunity has arisen. We
are looking for individuals who are highly
organised, able to think on their feet and demonstrate initiative to address
issues as they arise. They will lead
by example, have a focus on efficiency and accuracy, be an effective
communicator with strong interpersonal skills with a patient focused
approach. The role will require
flexibility with working arrangements to meet the needs of the Out of Hours
and Extended/Improved Access Services.
The Out of Hours (OOH) Service ensures that urgent care is
available evenings, overnight and bank holidays, during both the week and
weekends.
18:30pm – 08:00am Monday – Friday
24 hours Weekend and bank holidays
Extended and Improved Access is available evenings and weekends
across Herefordshire in General Practice sites and co-located with the OOH
Service within Station Medical Centre, Hereford. It is essential that the post-holder has
access to a vehicle and holds a clean driving licence.
It is expected the Operational Shift Managers. will work within
a rota and flexibly across weekends and evenings, there will be no
expectation to work overnight except in exceptional circumstances.
Main duties of the job
The Operational Shift Manager is responsible for ensuring an effective operational environment to enable GPs, nurses, and other clinical staff to provide care. Duties include oversight of patient flow for face to face appointments and home visits in OOH care within set timelines and supervision of patient flow within Extended and Improved Access.
The Operational Shift Manager acts as the operational point of contact, during the shift, for all aspects of the Out of Hours and Extended/Improved Access clinical services. To act as an operational liaison point between Taurus services to support transfer of patient care. To also escalate concerns or problems that arise on shift to the Director on Call/Operational Manager when required and if unable to resolve.
Main base will be Station
Medical Centre, Hereford but may need to travel across Herefordshire to GP
Practices, therefore a car and driving license are essential. Mileage will be paid.
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP
Federation serving 190,000 patients in Herefordshire. Founded and owned by the
partners of the entire Herefordshire Primary Care community, Taurus is focused
on providing excellent out of hospital services for patients. Our ethos is to
provide high quality and cost-effective health outcomes that are delivered as
close as possible to the patient’s home, whilst ensuring that patients who do
require in hospital services are seen as quickly and effectively as possible.
We reserve the
right to withdraw advertisements at any time.
Job description
Job responsibilities
- Provide a first point of
escalation for operational delivery and keep oversight across services, dealing
with any issues as they arise during the worked shift and escalate to
Director on Call if unable to resolve.
- To operationally manage the
operational staff across The OOH Service and Extended/Improved Access
Services.
- To support the Operations Managers
with staff appraisals and 1:1’s.
- To operationally support patients
to move smoothly across Taurus and local services by facilitating
appointments and appropriate access to clinical care.
- To
ensure any resource levels or staffing issues due to unplanned absence or
sickness are dealt with in a timely manner and escalated to Operational
Manager or Director on Call if unable to resolve. Operational Shift Managers
will need to contact staff directly to fill unplanned vacant shifts as they
arise and will liaise with Operational Managers if unable to resolve within
their working hours.
- Responsible for the safe and
effective use of equipment and other resources, ensuring equipment is
maintained and in good working order, dealing with escalations and reporting
any concerns or detected faults.
Please see the attached Job Description for further details.
Job description
Job responsibilities
- Provide a first point of
escalation for operational delivery and keep oversight across services, dealing
with any issues as they arise during the worked shift and escalate to
Director on Call if unable to resolve.
- To operationally manage the
operational staff across The OOH Service and Extended/Improved Access
Services.
- To support the Operations Managers
with staff appraisals and 1:1’s.
- To operationally support patients
to move smoothly across Taurus and local services by facilitating
appointments and appropriate access to clinical care.
- To
ensure any resource levels or staffing issues due to unplanned absence or
sickness are dealt with in a timely manner and escalated to Operational
Manager or Director on Call if unable to resolve. Operational Shift Managers
will need to contact staff directly to fill unplanned vacant shifts as they
arise and will liaise with Operational Managers if unable to resolve within
their working hours.
- Responsible for the safe and
effective use of equipment and other resources, ensuring equipment is
maintained and in good working order, dealing with escalations and reporting
any concerns or detected faults.
Please see the attached Job Description for further details.
Person Specification
Qualifications
Essential
- Educated to GCSE or O level standard or equivalent (minimum 5 at grade C or above).
- A supervisory/management qualification or evidence of relevant experience within a healthcare environment.
Desirable
- Fire warden qualification / trained.
- First Aid qualification / trained.
Experience
Essential
- Able to effectively manage customers' complaints and concerns.
- Able to communicate effectively verbally and written, with representatives of other organisations.
- Experience of supervising or managing others
- Teamwork and co-operation to achieve optimal results.
- Strong organisational skills.
- Ability to use initiative to resolve problems and/or suggest improvements
- Computer literate, including use of word processing, spreadsheets, e-mail, the internet, patient database systems and presentation software.
- Ability to manage competing demands and prioritise these appropriately.
- Strong inter-personal skills with colleagues, clinicians, patients, managers, and other stakeholders.
- Customer Service skills.
- Experience of working in a healthcare environment.
- Access to own vehicle and clean driving license.
Person Specification
Qualifications
Essential
- Educated to GCSE or O level standard or equivalent (minimum 5 at grade C or above).
- A supervisory/management qualification or evidence of relevant experience within a healthcare environment.
Desirable
- Fire warden qualification / trained.
- First Aid qualification / trained.
Experience
Essential
- Able to effectively manage customers' complaints and concerns.
- Able to communicate effectively verbally and written, with representatives of other organisations.
- Experience of supervising or managing others
- Teamwork and co-operation to achieve optimal results.
- Strong organisational skills.
- Ability to use initiative to resolve problems and/or suggest improvements
- Computer literate, including use of word processing, spreadsheets, e-mail, the internet, patient database systems and presentation software.
- Ability to manage competing demands and prioritise these appropriately.
- Strong inter-personal skills with colleagues, clinicians, patients, managers, and other stakeholders.
- Customer Service skills.
- Experience of working in a healthcare environment.
- Access to own vehicle and clean driving license.
