Medical Receptionist

Taurus Healthcare Limited

Information:

This job is now closed

Job summary

*Taurus Healthcare are advertising on behalf of Much Birch Surgery*

14.5 hours per week

We seek to appoint a part-time Medical Receptionist to join our friendly team to work 14.5 hours per week. Shifts are Thursdays 7.45-3.15pm and Fridays 11am-6.45pm. Flexibility to provide holiday cover at additional times is essential. The ideal candidate will be well motivated and able to work under pressure with a caring and professional manner. Good keyboard skills and computer literacy are essential, previous experience of General Practice and Emis Web is desirable.

Main duties of the job

Duties vary on a day to day basis however the main duties of the job are to answer telephone calls to the practice to assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will be required to take messages for clinical and administration staff, register new patients, process incoming and outgoing mail, scanning, filing and coding patient correspondence to medical records and forwarding to GP’s as required, contact patients to arrange follow up care and appointments.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Much Birch Surgery is a 5 partner, rural dispensing practice at the heart of the community, with a practice list size of 5000 patients. The practice covers an area reaching from the edges of Hereford to Ross on Wye, extending into the villages of the Golden Valley.

Date posted

06 May 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

S0001-22-5040

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Herefordshire

HR2 8HT


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To be flexible to provide cover for colleagues absences in addition to normal working hours.

Job responsibilities:

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Receiving patients, making appointments by telephone and in person

and dealing with queries

  • Taking and passing on messages to clinical and administration staff
  • Registration of new patients
  • Process patients change of address
  • Processing and distributing incoming and outgoing mail
  • Scanning, filing and coding of patient correspondence to medical records and forward to GP’s as required
  • Email / Fax and photocopy as requested
  • Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Other Tasks:

  • Pulling/filing notes for surgeries and update as necessary
  • Clear, tidy and restock clinical rooms
  • Ensure building security – opening up/locking up of practice premises and maintaining security in accordance with Practice protocols
  • Ensure compliance with strict confidentiality standards at all times
  • Attend team meetings
  • Attend training sessions
  • Liaise with hospital and external agencies as required
  • Make tea / coffee for staff and doctors
  • Any other tasks allocated by the Reception Manager and/or Practice Manager.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To be flexible to provide cover for colleagues absences in addition to normal working hours.

Job responsibilities:

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Receiving patients, making appointments by telephone and in person

and dealing with queries

  • Taking and passing on messages to clinical and administration staff
  • Registration of new patients
  • Process patients change of address
  • Processing and distributing incoming and outgoing mail
  • Scanning, filing and coding of patient correspondence to medical records and forward to GP’s as required
  • Email / Fax and photocopy as requested
  • Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Other Tasks:

  • Pulling/filing notes for surgeries and update as necessary
  • Clear, tidy and restock clinical rooms
  • Ensure building security – opening up/locking up of practice premises and maintaining security in accordance with Practice protocols
  • Ensure compliance with strict confidentiality standards at all times
  • Attend team meetings
  • Attend training sessions
  • Liaise with hospital and external agencies as required
  • Make tea / coffee for staff and doctors
  • Any other tasks allocated by the Reception Manager and/or Practice Manager.

Person Specification

Experience

Essential

  • Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)

Desirable

  • Experience of working in a Medical/General Practice environment
  • Practical experience of dealing with the patients
  • Experience of working to policies, guidelines and operating procedures
  • Use of clinical system software eg. EMIS

Experience

Essential

  • Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)

Desirable

  • Experience of working in a Medical/General Practice environment
  • Practical experience of dealing with the patients
  • Experience of working to policies, guidelines and operating procedures
  • Use of clinical system software eg. EMIS

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent including English

Desirable

  • Evidence of relevant continuing professional development and training
Person Specification

Experience

Essential

  • Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)

Desirable

  • Experience of working in a Medical/General Practice environment
  • Practical experience of dealing with the patients
  • Experience of working to policies, guidelines and operating procedures
  • Use of clinical system software eg. EMIS

Experience

Essential

  • Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)

Desirable

  • Experience of working in a Medical/General Practice environment
  • Practical experience of dealing with the patients
  • Experience of working to policies, guidelines and operating procedures
  • Use of clinical system software eg. EMIS

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent including English

Desirable

  • Evidence of relevant continuing professional development and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Lydia Hughes

lydia.hughes@nhs.net

Date posted

06 May 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

S0001-22-5040

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Much Birch Surgery

Herefordshire

HR2 8HT


Supporting documents