Job summary
*Taurus Healthcare are advertising on behalf of Much Birch Surgery*
14.5 hours per week
We
seek to appoint a part-time Medical Receptionist to join our friendly team to
work 14.5 hours per week. Shifts are Thursdays
7.45-3.15pm and Fridays 11am-6.45pm.
Flexibility to provide holiday cover at additional times is essential.
The ideal candidate will be well motivated and able to work under pressure with
a caring and professional manner. Good
keyboard skills and computer literacy are essential, previous experience of
General Practice and Emis Web is desirable.
Main duties of the job
Duties vary
on a day to day basis however the main duties of the job are to answer
telephone calls to the practice to
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
You will be required to take messages for clinical
and administration staff, register new patients, process incoming and
outgoing mail, scanning, filing and coding patient correspondence to medical
records and forwarding to GP’s as required, contact patients to arrange
follow up care and appointments.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
About us
Much Birch Surgery is a 5 partner, rural
dispensing practice at the heart of the community, with a practice list size of
5000 patients. The practice covers an
area reaching from the edges of Hereford to Ross on Wye, extending into the
villages of the Golden Valley.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
To be flexible to provide cover for colleagues
absences in addition to normal working hours.
Job responsibilities:
- To have a
thorough knowledge of all practice procedures
- To work in
accordance with written protocols
- Receiving patients,
making appointments by telephone and in person
and dealing with queries
- Taking and
passing on messages to clinical and administration staff
- Registration of
new patients
- Process patients
change of address
- Processing and
distributing incoming and outgoing mail
- Scanning, filing
and coding of patient correspondence to medical records and forward to
GP’s as required
- Email / Fax and
photocopy as requested
- Keeping the
reception area, waiting room, notice-boards and leaflet dispensers tidy
and free from obstructions and clutter.
Other Tasks:
- Pulling/filing
notes for surgeries and update as necessary
- Clear, tidy and
restock clinical rooms
- Ensure building
security – opening up/locking up of practice premises and maintaining
security in accordance with Practice protocols
- Ensure compliance
with strict confidentiality standards at all times
- Attend team
meetings
- Attend training
sessions
- Liaise with
hospital and external agencies as required
- Make tea / coffee
for staff and doctors
- Any other tasks
allocated by the Reception Manager and/or Practice Manager.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
To be flexible to provide cover for colleagues
absences in addition to normal working hours.
Job responsibilities:
- To have a
thorough knowledge of all practice procedures
- To work in
accordance with written protocols
- Receiving patients,
making appointments by telephone and in person
and dealing with queries
- Taking and
passing on messages to clinical and administration staff
- Registration of
new patients
- Process patients
change of address
- Processing and
distributing incoming and outgoing mail
- Scanning, filing
and coding of patient correspondence to medical records and forward to
GP’s as required
- Email / Fax and
photocopy as requested
- Keeping the
reception area, waiting room, notice-boards and leaflet dispensers tidy
and free from obstructions and clutter.
Other Tasks:
- Pulling/filing
notes for surgeries and update as necessary
- Clear, tidy and
restock clinical rooms
- Ensure building
security – opening up/locking up of practice premises and maintaining
security in accordance with Practice protocols
- Ensure compliance
with strict confidentiality standards at all times
- Attend team
meetings
- Attend training
sessions
- Liaise with
hospital and external agencies as required
- Make tea / coffee
for staff and doctors
- Any other tasks
allocated by the Reception Manager and/or Practice Manager.
Person Specification
Experience
Essential
- Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)
Desirable
- Experience of working in a Medical/General Practice environment
- Practical experience of dealing with the patients
- Experience of working to policies, guidelines and operating procedures
- Use of clinical system software eg. EMIS
Experience
Essential
- Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)
Desirable
- Experience of working in a Medical/General Practice environment
- Practical experience of dealing with the patients
- Experience of working to policies, guidelines and operating procedures
- Use of clinical system software eg. EMIS
Qualifications
Essential
- Good level of education to GCSE standard or equivalent including English
Desirable
- Evidence of relevant continuing professional development and training
Person Specification
Experience
Essential
- Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)
Desirable
- Experience of working in a Medical/General Practice environment
- Practical experience of dealing with the patients
- Experience of working to policies, guidelines and operating procedures
- Use of clinical system software eg. EMIS
Experience
Essential
- Proven experience of using Microsoft Office to a high level (Word, Excel, Powerpoint)
Desirable
- Experience of working in a Medical/General Practice environment
- Practical experience of dealing with the patients
- Experience of working to policies, guidelines and operating procedures
- Use of clinical system software eg. EMIS
Qualifications
Essential
- Good level of education to GCSE standard or equivalent including English
Desirable
- Evidence of relevant continuing professional development and training
