Operations Manager

Job description

Job responsibilities

Job Purpose 

The Operational Managers are responsible for ensuring smooth and efficient operational management to the enable safe delivery of clinical services provided by Taurus Healthcare. The Operational Managers manage operational functions across services including direct workforce line management for specific areas and work with other Operational Managers to ensure effective daily operational capability To ensure non clinical services have the correct workforce i.e. Receptionists and Drivers, with the right skills and sites have the staff, skills, procedures and equipment necessary for the work, and manages the Team Leaders and Drivers working during the shift. LEADERSHIP AND MANAGEMENT 

With managerial guidance and supervision be responsible for the day to day running of operations with the wider Operational Manager team including:-

Ensuring a system of operational process and guidance to support key functions and tasks of teams responsible to Operational Managers are in place, documented, communicated and published/available.

Rota management for specific areas you are responsible for including liaising with Locum Agency’s and Locums directly.

Payroll for Clinical and non-Clinical staff is submitted, processed and authorized correctly.

Petty Cash responsibility and timely reconciliations of such – ensuring services that require petty cash have this available.

Ensure a robust system of audit is in place to support operational processes, reporting into operational, clinical and performance governance forums as relevant JD – Operational Manager August 2021.

Ensure teams working in service areas are supported operationally.

Ensure services hosted by another organisation have appropriate service level agreements (SLAs) and sufficient consumable supplies.

Prioritize daily activities delegating amongst the team.

To ensure systems are in place to record and report on patient and other data, ensuring good information governance and patient confidentiality.

To assist with the planning for, and delivery, of new contracted services when these are identified.

To ensure that highly effective communication is maintained across teams.

Be responsible for leading and implementing projects within the contracted services.

Have greater responsibility for specific contracts as outlined in sections below-

Deputise for the Clinical Service Manager

Be responsible for leading and implementing projects within the contracted services. 7 day working:

Be responsible for providing management support seven days a week, Monday – Sunday including bank holidays. Operational Managers will have a seven-day week rota which includes office based working Mon to Friday 9-5 and weekend working from service site to support peak times of operational activity. Weekend working will be proportionate to contracted hours and shared equitable amongst Operational Manager.

To be the first point of contact for escalation for all services running on the weekends and manage and resolve operational issues that arise e.g. being responsible for putting a plan together to resolve the incident / risk (non-clinical).

To escalate clinical risks / incidents to Director on Call PEOPLE.

To recruit to vacant posts within the service areas to ensure services are properly resourced.

To communicate regularly and effectively with staff and ensure regular 1-to-1s and team meetings are held.

Carry out annual appraisals of staff which focus on corporate/operational objectives, the service, patient care, and the development needs/aspirations of the staff member.

To manage and job role train administrators working in the Operations team.

To provide operational support to teams delivering clinical services.

To provide operational support to clinical leads.

To ensure all staff that are managed by the Operations Manager are compliant with mandatory training requirements.

Develop training plans for members of staff you manage through 1:1s and appraisals JD – Operational Manager August 2022.

To ensure that staff working irregular hours/shifts are supported and feel part of the team.

To make sure that any health and safety provisions in relation to staff are adhered to.

To make sure staff have the, induction, training, equipment, support and supervision (non-clinical) necessary to do their job.

Work with Operations Management team and Clinical Services Manager to collate training plans into annual service training plan.

To attend relevant training in relation to managing others (e.g. Attendance at Work Policy etc.) and ensure all HR procedures in relation to staff managed are carried out.

Where performance, conduct, ill health or other HR issues arise with a member of staff, to liaise with HR to ensure appropriate action is taken.

Person Specification

Qualifications

Essential

• Educated to A level (or equivalent experience).

Desirable

• Management or supervisory qualification.
• Quality improvement trained e.g. QSIR.

Experience

Essential

• Previous experience in a healthcare environment and working with
• health care professionals.
• Experience of managing or supervising staff.
• Experience of working with confidential data in line with legislation and
• good distribution practice.

Desirable

• Experience of project planning and implementation.
• Experience of writing reports.
• Experience of working in an environment that operates as GDP
• compliant.
• Project management experience.
• Quality improvement experience.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)