Job summary
*Zero hours contract - New to Taurus employees will normally start at the first pay point on the salary band*
Flexible working (Monday – Friday Evenings and weekend daytime)
Location: Based across the 6 hubs in Herefordshire (Hereford, Kington, Ross-on-Wye, Leominster, Ledbury and Bromyard) - Mileage payable working away from assigned base hub location.
As a Receptionist you
will become part of our friendly primary care team. You will be responsible
for the delivery of outstanding care to our patients.
We are looking for
motivated individuals who want a rewarding role, as part of a service that
makes a difference.
The Receptionist will
work alongside the Primary Care team providing receptionist and
administrative support within surgeries. Customer service experience and IT
skills are essential. Knowledge of primary care, or health care and its IT
system (EMIS) would be advantageous.
Main duties of the job
· Possess customer service experience.
· Knowledge and experience of using IT systems.
· Good oral and written communication skills.
· Good time management.
· Good organisational skills, ability to prioritise their workload.
· Understanding of, and commitment to, patient confidentiality.
· Ability to remain calm under pressure.
About us
Taurus Healthcare was established in 2012, as the provider arm of the GP
Federation serving 185,000 patients in Herefordshire. Founded and owned by the
partners of the entire Herefordshire Primary Care community, Taurus is focused
on providing excellent out of hospital services for patients. Our ethos is to
provide high quality and cost-effective health outcomes that are delivered as
close as possible to the patients home, whilst ensuring that patients who do
require in hospital services are seen as quickly and effectively as possible.
Job description
Job responsibilities
JOB PURPOSE
To welcome and
book-in patients at the Station Medical Centre in Herefordshire at the Out of
Hours service, predominantly at weekends.
To utilise
Adastra and EMIS systems to schedule appointments following 111 referrals Out
of Hours clinicians triage, face to face or home visits.
Acting as
support for the operational Team Leader for any administrative functions
required.
MAIN RESPONSIBILITIES
·
Efficient
use of EMIS to register patients and manage appointment books
·
Efficient
use of Adastra to identify cases for Herefordshire OOH team to manage
·
Maintaining
high levels of accuracy and attention to detail when entering information onto
databases or information systems such as ADASTRA and EMIS medical systems. E.g. ADASTRA for ‘new’ patient details transferred
to EMIS and referrals from HCP’s (Healthcare Professionals).
·
To
answer the telephone and manage enquiries
·
Maintain
and monitor patient seating ensuring the area is clean (following infection
control guidelines) and fit for purpose and raise any issues with Team Leader
and supporting the flow of entry and exit for the building, following infection
control processes.
·
To
observe patients, in the seating area to ensure the area is safe, and
immediately escalating concerns to Team Leader and GP on site for any patient
who you observe in the seating area that may have deteriorated.
·
Identifying
any security issues and notifying to the Team Leader and reporting as necessary
i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially
intoxicated patients / members of the public)
·
Identifying
any safeguarding concerns and escalating to Team Leader
·
Providing
information and supporting clinicians with patients that do not arrive for
their appointment.
·
To
be approachable and when required provide support to patients, relatives and
other Health Care Professions in a professional manner.
·
To
help provide assistants to a safe working environment for clinicians and
patients in a lone working environment and supporting clinicians to feel safe in
challenging environments.
· To act as a
chaperone if required
Job description
Job responsibilities
JOB PURPOSE
To welcome and
book-in patients at the Station Medical Centre in Herefordshire at the Out of
Hours service, predominantly at weekends.
To utilise
Adastra and EMIS systems to schedule appointments following 111 referrals Out
of Hours clinicians triage, face to face or home visits.
Acting as
support for the operational Team Leader for any administrative functions
required.
MAIN RESPONSIBILITIES
·
Efficient
use of EMIS to register patients and manage appointment books
·
Efficient
use of Adastra to identify cases for Herefordshire OOH team to manage
·
Maintaining
high levels of accuracy and attention to detail when entering information onto
databases or information systems such as ADASTRA and EMIS medical systems. E.g. ADASTRA for ‘new’ patient details transferred
to EMIS and referrals from HCP’s (Healthcare Professionals).
·
To
answer the telephone and manage enquiries
·
Maintain
and monitor patient seating ensuring the area is clean (following infection
control guidelines) and fit for purpose and raise any issues with Team Leader
and supporting the flow of entry and exit for the building, following infection
control processes.
·
To
observe patients, in the seating area to ensure the area is safe, and
immediately escalating concerns to Team Leader and GP on site for any patient
who you observe in the seating area that may have deteriorated.
·
Identifying
any security issues and notifying to the Team Leader and reporting as necessary
i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially
intoxicated patients / members of the public)
·
Identifying
any safeguarding concerns and escalating to Team Leader
·
Providing
information and supporting clinicians with patients that do not arrive for
their appointment.
·
To
be approachable and when required provide support to patients, relatives and
other Health Care Professions in a professional manner.
·
To
help provide assistants to a safe working environment for clinicians and
patients in a lone working environment and supporting clinicians to feel safe in
challenging environments.
· To act as a
chaperone if required
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent.
Experience
Essential
- Experience of working in a customer facing role.
- Experience of dealing with confidential and/or sensitive data.
Desirable
- Experience of working in a GP practice.
- Experience of EMIS web.
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent.
Experience
Essential
- Experience of working in a customer facing role.
- Experience of dealing with confidential and/or sensitive data.
Desirable
- Experience of working in a GP practice.
- Experience of EMIS web.
