Care Coordinator East Herefordshire PCN

Taurus Healthcare Limited

The closing date is 31 January 2022

Job summary

Interview date: 07/02/2022

Do you have a passion for making a difference to peoples’ lives? Do you enjoy teamwork enabling excellent standards of care? If so, then we have an opportunity just for you! 

We are looking for an innovative, motivated Care Coordinator to join East Herefordshire Primary Care Network (PCN) to improve Cancer & Safeguarding processes across the network. You will work with the practices as part of our multi-disciplinary team to understand the population health of our network and ensure the role delivers the best possible outcomes for our patients.

This is an exciting opportunity to work closely with our GP practice teams to coordinate services for our local population, helping to make a real difference to people's lives.

Main duties of the job

This is a new and developing role. You will work in partnership with clinical and non-clinical colleagues to ensure the role delivers the best possible outcomes for our patients. 

Duties will include: 

Supporting practice colleagues to not only improve cancer screening rates, but to deliver against safeguarding & cancer quality targets which will in turn improve longer term outcomes for our patients. 

Working in partnership with other health, social care and voluntary sector providers to support coordination & delivery of local services.. 

Providing a central co-ordination role for patient care planning and Cancer Care/Safeguarding review processes. This will involve working with practice teams and wider partners to ensure best practice around Cancer Care & Safeguarding.

 Working as an essential team member within a multi-disciplinary team

About us

The East Herefordshire PCN includes Ledbury Health Partnership, Cradley, Colwall & Nunwell practices who together serve almost 30,000 people. The network is very fortunate to have 2 dynamic GP Clinical Directors and very forward-thinking practice teams who are committed to improving the health and wellbeing of their patients and supporting their teams to develop in their roles. 

Although the population in East PCN lives longer than the national average there are higher than local average levels of Frailty, Obesity, Depression & Alcoholism. In addition there is a need to improve cancer screening rates amongst our patients, & we hope that this role will be key to this improvement. 

We see this role as supporting & co-ordinating our Cancer & Safeguarding processes and improving the outcomes for our patients. If you are passionate about helping us to make this difference we would love to hear from you!

Job description

Job responsibilities

JOB PURPOSE:

The Care Coordinator will work with practices across the East Primary Care Network (PCN) supporting and assisting practices with Cancer Care Review and Safeguarding processes and delivery of other health initiatives.

The Care Coordinator will:

Work within our network of East Herefordshire GP Practices to provide a central co-ordination role for patient care planning and Cancer Care/Safeguarding review processes. This will involve working with practice teams and wider partners to ensure best practice around Cancer Care & Safeguarding.

Provide administration support to practices to update patient registers such as the palliative care register and arrange MDT meetings. The Care Coordinator will also support practices with audits & contractual requirements ensuring that all patients are appropriately identified and coded.

Work as an essential team member within a multi-disciplinary team.

Provide feedback to the practices, troubleshoot and escalate actions as necessary, providing advocacy for service users.

Main Responsibilities

1. To build relationships with the practices & work with secretarial/ admin and reception staff and external agencies e.g .Safeguarding, Cancer Care Teams to embed best practice.

2. To review all new 2ww referrals within 24 hours to ensure that appropriate investigations have been organised urgently by practice (eg. Bloods/ MSU) and that results will be available before the 2ww clinic appointment.

3. To review each new 2ww referral/new Cancer diagnosis & compile report which includes key information.

4. To take part in structured cancer care reviews with a focus around social/financial needs, and escalate to GP where there are any medical needs

5. To review/collate data as per contractual requirements

6. To work alongside the GP Cancer & Safeguarding practice leads as a point of contact for any practice/ clinical questions and to help complete the audit of new cancer diagnosis, particularly looking at areas which may have caused a delay in diagnosis.

7. To organise regular network cancer/safeguarding meetings with all members of the team to & prepare necessary reports/data.

8. To collate/present & submit data for the National Cancer Diagnosis and other Safeguarding audits.

  1. To ensure Safeguarding policies and processes are up to date and maintained at each practice within the PCN
  2. To maintain a register of vulnerable patients at each practice within the PCN
  3. To review clinical records to prepare accurate and concise safeguarding reports and chronologies
  4. To organise and attend MDT meetings to review vulnerable patients, presenting information as required and documenting actions required
  5. To support practices with all external requests for Safeguarding related information and reports
  6. To develop effective working relationships with external agency Safeguarding contacts and promote local referral pathways within the practices.
  7. To support practices with Safeguarding training for staff
  8. To support practices with CQC compliance related to Safeguarding activities
  9. To undertake any other Safeguarding related activities as requested by the PCN Clinical Director or Practice Safeguarding leads.

Person Specification

Qualifications

Essential

  • GCSE English or equivalent level.
  • GCSE Mathematics or equivalent level.

Desirable

  • ECDL or equivalent level of keyboard/IT skills.

Experience

Essential

  • Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
  • Experience of using IT systems such as EMIS.
  • Experience of working in a health or social care setting.
  • Experience of partnership/collaborative working and of building relationships across a variety of organisations.
  • Knowledge of the personalised care approach.

Desirable

  • Experience of continuous improvement to ensure best practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For help with your application, contact:

Date posted

10 January 2022

Pay scheme

Other

Salary

£22,730 a year

Contract

Permanent

Working pattern

Full-time

Reference number

S0001-22-1466

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


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