Improved Access Receptionist

Taurus Healthcare Limited

The closing date is 31 December 2021

Job summary

*New to Taurus employees will normally start at the first pay point on the salary band*

We are recruiting for a reliable and committed receptionist to join our friendly and busy team. This role provides reception support to the Improved Access GP Service in the evening, at weekends and Bank Holidays.

You will be required to work across the 6 different hubs; Hereford, Ledbury, Leominster, Bromyard, Kington, Ross on Wye

Flexible working (Monday – Friday Evenings and weekend daytime)

Main duties of the job

Customer service experience and excellent IT skills are essential. A knowledge of primary care, or health care and the IT system (EMIS) would be an advantage and full training is provided.

Good written and oral communication skills are essential as well as good time management and organisational skills to prioritise your workload, along with an understanding of, and commitment to, patient confidentiality.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

Job description

Job responsibilities

JOB PURPOSE

To ensure Taurus hub is set up ready for clinicians and provide receptionist duties during opening hours. Ensure safe storage of Taurus equipment after clinics and premises are secured.

KEY RESPONSIBILITIES

ADMINISTRATION

• Open Taurus hub and set up IT systems and printers for clinical consultations and reception.

• Ensure Taurus equipment is set up in clinical rooms

• Answer telephone enquiries from members of the public

• Deal with general enquiries from other external agencies e.g. 111

• Receive patients who have booked appointments and deal with their queries

• File correspondence and information

• Scan letters and reports onto patient record

• Identify carers (where feasible) and encourage registration with carers support agency

• Assists in the collection of Taurus specific feedback

• Informing operational managers of stock request e.g. prescription pads

• Work with HCA to secure safe storage of Taurus equipment at the end of clinical session.

• Work with HCA to ensure safe and secure closure of building at end of working day

• Act as nominated fire officer in case of a fire.

• Ensure staff are familiar with the fire procedures

• With HCA dispose of clinical and domestic waste from rooms used by Taurus

• Screening patients for COVID19 on arrival (where required)

• Registering patients and ensuring all details up to date on EMIS

• Support with the administration of patient notifications and referrals to GP practices through EMIS tasks.

• Actioning referrals to relevant bodies or creating tasks to home GP (as per guidance)

• Accessing West Midlands Ambulance Service/111 Directory of Service to:

o Open and close to reflect appointment availability on sessional basis

o To transfer patient data to EMIS appointment books for urgent 111 referrals

• Cleaning clinical rooms, reception and waiting area on weekend shifts, ensuring infection control procedures are being followed

• Re-booking of patient appointments following a request from clinician

• To seek the advice for operational issues of the Supervising/Senior Receptionist (where available), Operational Manager or Director-on-call.

• Clinical concerns or queries should be directed to the Hub GP.

• To act as a chaperone as and when required

Person Specification

Qualifications

Essential

• GCSE maths and English or equivalent.

Desirable

• Relevant training as a fire warden.

Experience

Essential

• Experience of working in a customer facing role.
• Experience of dealing with confidential and/or sensitive data.

Desirable

• Experience of working in a GP practice.
• Experience of EMIS web.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)