Site Manager - Westfield Surgery

Taurus Healthcare Limited

The closing date is 28 October 2021

Job summary

Fixed term until March 2022

We are looking for a dynamic Site Manager to join our friendly team, in a fixed term capacity, leading up to a planned merger from early next year. This is a varied and interesting position and so requires a strong operations background and experience within a similar role. The duties within this role may vary from day to day with frequent interruptions and so flexibility and the ability to multi task are essential. We are a close knit, friendly and supportive team who believe in working together to achieve our joint objectives.

Main duties of the job

As Site Manager you will be expected to ensure the effective and efficient site management of the practice operations including all day to day issues, ensure effective rota management within the practice and escalating any gaps as appropriate, supporting the HR, finance and contractual needs of the practice in conjunction with the management team and to act as a focal point for communication during the planned merger and between both Management Teams.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

Job description

Job responsibilities

JOB PURPOSE:

  • To ensure the effective and efficient site management of the practice operations including all day to day issues
  • To ensure effective rota management within the practice and escalating any gaps as appropriate
  • To support the HR, finance and contractual needs of the practice in conjunction with the management team
  • To act as a focal point for communication during the planned merger and between both Management Teams

Main Responsibilities:

Human Resources

The post holder will:

  • Oversee the planning, co-ordination and monitoring of staffing levels and rota management to ensure that there are adequate resources to enable efficient and effective services for patients and to support clinicians
  • Influence staff to continually improve services and enhance their performance requiring negotiating and diplomacy skills to achieve change where some individuals will be resistant to proposals
  • Monitor and record all staff overtime

Practice Organisation and Patient Services

The post holder will:

  • Work with the Management Team to identify, co-ordinate and ensure operational processes are effective and efficient to meet the needs of the practice
  • Support the management team in the compilation of practice reports and the practice development plan
  • Investigate and respond to complaints in conjunction with the Management Team adhering to the practice Complaints procedures and develop systems to prevent recurring issues
  • Co-ordinate the organisation of practice meetings (including the arranging of venues, preparation of agendas, provision of minutes, updating of action logs and ordering of refreshments) to ensure effective outcomes including clinical review meetings, safeguarding meetings, palliative care meetings, prescribing review meetings, death review meetings, partnership meetings
  • Develop and maintain effective communication between functional teams
  • Have a good working knowledge of relevant areas of clinical systems and other programmes as appropriate to role
  • Demonstrate a good working knowledge of the practice policy on Information Governance
  • Support the practice in any IT matters in the administration of the clinical system and other software including password, system and application queries
  • Maintain noticeboards and ensure all patient information is relevant and up to date
  • Assist the Management Team with planning and implementation of patient focused campaigns and surveys including the effective delivery of various projects throughout the year including flu vaccination programme, covid vaccination programme and other health promotional events

Premises Management

The post holder will:

  • Provide site management of the practice liaising with the Management Team as appropriate
  • Ensure the practice complies with the daily aspects of Health & Safety processes and legislation
  • Implementation and testing of the practice emergency evacuation procedures
  • Oversee the appointment and training of fire wardens

Governance

The post holder will:

  • Ensure there is a systematic approach to general governance at the direction of the Management Team
  • Assist the Management Team to liaise with CQC and participate in Annual Regulatory Reviews and CQC Inspection visits
  • Assist the Management Team to ensure the practice is compliant with all regulatory matters, legislation and Care Quality Commission key lines of enquiry

PERSONAL DEVELOPMENT

  • To attend mandatory training and fire lectures regularly and assist with fire policy/evacuation procedure when necessary.
  • To keep up to date with and attend training on revisions to information systems or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.

  • To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills.
  • Able to demonstrate and evidence continuous professional development.

Desirable

  • AMSPAR qualification.
  • NVQ Level 2 in Health and Social Care.
  • Professional qualification in management or leadership.

Skills

Essential

  • Excellent communication skills and ability to adapt appropriately both verbally and written.
  • Strong negotiating and influencing skills able to work positively as a team leader.
  • Excellent customer care skills.
  • Effective time management (planning and organising).
  • A solution focused approach to problem solving and analytical skills.
  • Able to work with a high degree of flexibility.
  • Able to analyse data and understand how this may be used to undertake capacity/demand planning.
  • Knowledge of premises and facilities management.

Desirable

  • Excellent knowledge of clinical system.

Experience

Essential

  • Experience of working with the general public.
  • Experience of administrative duties.
  • Experience of working in a healthcare setting.
  • Experience of leading/managing a team.
  • Experience of meeting objectives and deadlines.
  • Experience of handling patient complaints.
  • Experience of management of risk, health & safety and employment legislation.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For help with your application, contact:

Date posted

14 October 2021

Pay scheme

Other

Salary

£30,000 a year

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

S0001-21-3284

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Supporting documents

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.