Federative Services Co-ordinator

Taurus Healthcare Limited

The closing date is 01 December 2021

Job summary

Are you looking for a new challenge, expanding your skills or perhaps an opportunity for career progression?

We are looking to appoint an enthusiastic, efficient and motivated individual to head up the administration of the newly formed Workforce Pools and provide support and assistance with the co-ordination of other federative services as identified by the Federative Services team.

You will need to be computer literate, familiar with Microsoft Office, need to be a natural problem-solver, have keen attention to detail, excellent communication skills and a customer-service oriented approach, with an eye towards personal development. The candidate will need to have the ability to deal with numerous requests and provide timely responses to support requirements will be important.

Main duties of the job

Key Responsibilities

  • Act as a focal point for practices when receiving workforce pool support requests
  • Build effective relationships with direct locums and salaried GPs
  • Provide a deployment service to practices where locum cover for primary care sessions is required by matching available workers within the pool using appropriate management systems
  • Ensure both workers and practices are provided with appropriate feedback forms following completed sessions
  • Undertake appropriate statistical reporting as required for submission to the CCG and for corporate review
  • Expectation to identify and notify Workforce Pool Team of potential problems. Whilst the post holder is expected to exercise some initiative, if a situation cannot be managed within agreed protocols it should be escalated to the appropriate line manager in time to identify an alternative resolution
  • Promote and support the recruitment of all staff groups into the relevant workforce pools
  • Work closely with the HR team to ensure all pool staff have appropriate HR clearance
  • Provide flexible administration assistance, as required, to the Federative Services Team to support other federative initiatives

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

Job description

Job responsibilities

Job Summary:

The Federative Services Co-ordinator will be responsible for ensuring the Workforce Pool runs smoothly and efficiently ensuring workforce support requests from Primary Care are fulfilled. To ensure all workforce requests are circulated promptly for required shift sessions to those workers registered for the appropriate workforce pool in a timely manner.

There will also be an expectation to provide support and assistance with the co-ordination of other federative services as identified by the Federative Services Team.

The ideal candidate for this role will need to be a natural problem-solver, have keen attention to detail, excellent communication skills and a customer-service oriented approach, with an eye towards personal development. The candidate will need to have the ability to deal with numerous requests and provide timely responses to support requirements will be important.

Key Responsibilities:

  • Act as a focal point for practices when receiving workforce pool support requests
  • Build effective relationships with direct locums and salaried GPs
  • Provide a deployment service to practices where locum cover for primary care sessions is required by matching available workers within the pool using appropriate management systems
  • Ensure both workers and practices are provided with appropriate feedback forms following completed sessions
  • Undertake appropriate statistical reporting as required for submission to the CCG and for corporate review

· Expectation to identify and notify Workforce Pool Team of potential problems. Whilst the post holder is expected to exercise some initiative, if a situation cannot be managed within agreed protocols it should be escalated to the appropriate line manager in time to identify an alternative resolution

  • Promote and support the recruitment of all staff groups into the relevant workforce pools
  • Work closely with the HR team to ensure all pool staff have appropriate HR clearance
  • Provide flexible administration assistance, as required, to the Federative Services Team to support other federative initiatives

Person Specification

Skills

Essential

  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Office and Outlook.
  • Effective time management (planning & organising).
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving & analytical skills.
  • Ability to follow policy and procedure.

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • NVQ Level 2 in Health and Social Care.

Experience

Essential

  • Experience of working with the general public.
  • Experience of administrative duties.

Desirable

  • Experience of working in a health care setting.

Other Requirements

Essential

  • Flexibility to work outside of core office hours.

Employer details

Employer name

Taurus Healthcare Limited

Address

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

For help with your application, contact:

Michele Petrie

michele.petrie@taurushealthcare.co.uk

07788727262

Date posted

10 November 2021

Pay scheme

Other

Salary

£22,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

S0001-21-0177

Job locations

Suite 1, Berrows Business Centre

Bath Street

Hereford

Herefordshire

HR1 2HE


Supporting documents

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