Job summary
PATIENT
DATA OFFICER - Ledbury Health Partnership
Permanent
Closing date: 11/09/2020
Part time or full time hours available
Salary
will be dependent upon relevant experience.
*Taurus
Healthcare are advertising on behalf of Ledbury Health Partnership*
We are currently seeking a Patient Data Officer to join our
practice team. You will be expected to contribute to the smooth running
of the Patient Data Team, processing electronic clinical information and repeat
prescriptions, arranging specialist clinics and supporting our patients to
access appropriate health care services.
Main duties of the job
This is a busy department in a high pressured environment, so the
successful applicant will be focused, hardworking and motivated with excellent
communication skills and a confident personality. Previous experience in an office environment is essential,
previous experience in general practice or health care environment is an
advantage but full training will be given.
Hours are negotiable and can be full or part time, working hours
as follows:
Monday-Friday (inc)
0800 to 1300 or
1300 to 1800 or
0800 to 1800 (with an hour for lunch)
However you will need to be flexible as shifts may be changed to
cover annual leave. Salary will be
dependent upon relevant experience. This role is subject to an enhanced DBS
check.
About us
Ledbury Health Partnership is based in the picturesque market town of Ledbury, Herefordshire which is easily accessible from Hereford, Worcestershire or Gloucestershire. We have recently merged with a neighbouring practice and our patient list has grown towards 14,000 and a practice team of more than 40 staff working over two site
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities: (as
trained and competent to do so)
- Process
all prescription requests directing to the most appropriate clinician
- Advising
patients and their representatives of the most appropriate ways of
ordering repeat prescriptions
- Scanning
all clinical and patient documentation, work flowing and coding as
appropriate
- All
electronic and paper-based administration pertaining to patients joining
and leaving the practice list including deceased patients
- Re-directing
lab results as appropriate
- Management
of waiting lists for specialist appointments such as baby checks, LARCS
and minor surgery
- Creation
of electronic appointment book for all clinicians and visiting specialists
ensuring patients can book at least a month in advance
- Ensure
plentiful supplies of controlled stationery
- Action
all incoming emails pertinent to role
- Processing
of cervical cytology data
- Processing
of all vaccination recall data
- Cover
in reception during staff leave
Information Technology
- Have
a good working knowledge of relevant areas of clinical systems and other
programmes as appropriate to role.
- Demonstrate
a good working knowledge of the practice policy on information governance.
Team Building
Work effectively within the data Team
and with the wider practice team.
Other Tasks
- Ensure
building security have thorough knowledge of doors/windows/alarm
- To
actively participate in practice meetings when necessary
- Overtime
covering for colleagues annual leave and sickness will also be required
- Any
other reasonable tasks allocated by managers
Communication:
The post-holder will recognise the
importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Quality:
The post-holder will strive to maintain
quality within the Practice, and will:
- Have
a thorough knowledge of all Practice procedures.
- Work
in accordance of written policies and
protocols
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data
Personal/Professional Development:
The post-holder will participate in any
training programme implemented by the Practice as part of this employment, such
training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities: (as
trained and competent to do so)
- Process
all prescription requests directing to the most appropriate clinician
- Advising
patients and their representatives of the most appropriate ways of
ordering repeat prescriptions
- Scanning
all clinical and patient documentation, work flowing and coding as
appropriate
- All
electronic and paper-based administration pertaining to patients joining
and leaving the practice list including deceased patients
- Re-directing
lab results as appropriate
- Management
of waiting lists for specialist appointments such as baby checks, LARCS
and minor surgery
- Creation
of electronic appointment book for all clinicians and visiting specialists
ensuring patients can book at least a month in advance
- Ensure
plentiful supplies of controlled stationery
- Action
all incoming emails pertinent to role
- Processing
of cervical cytology data
- Processing
of all vaccination recall data
- Cover
in reception during staff leave
Information Technology
- Have
a good working knowledge of relevant areas of clinical systems and other
programmes as appropriate to role.
- Demonstrate
a good working knowledge of the practice policy on information governance.
Team Building
Work effectively within the data Team
and with the wider practice team.
Other Tasks
- Ensure
building security have thorough knowledge of doors/windows/alarm
- To
actively participate in practice meetings when necessary
- Overtime
covering for colleagues annual leave and sickness will also be required
- Any
other reasonable tasks allocated by managers
Communication:
The post-holder will recognise the
importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Quality:
The post-holder will strive to maintain
quality within the Practice, and will:
- Have
a thorough knowledge of all Practice procedures.
- Work
in accordance of written policies and
protocols
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data
Personal/Professional Development:
The post-holder will participate in any
training programme implemented by the Practice as part of this employment, such
training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Person Specification
Qualifications
Essential
- Educated to GCSE level standard (or equivalent). Including Maths & English at Grade C or above (or equivalent)
Desirable
- Qualifications/training in Customer Service Skills
- European Computer Driving Licence
Person Specification
Qualifications
Essential
- Educated to GCSE level standard (or equivalent). Including Maths & English at Grade C or above (or equivalent)
Desirable
- Qualifications/training in Customer Service Skills
- European Computer Driving Licence
