Job summary
We are seeking to recruit an
innovative and experienced pharmacist to lead CW Medicines and act as
Superintendent.
Passionate about patient
experience, you will thrive in a busy environment and have a "can do and
will do" attitude to delivering the highest standards for our patients.
You will have excellent people
management skills, working autonomously to innovate and develop your service
and your staff.
In addition to the professional
responsibilities of the Superintendent as required by GPhC, you will have a
track record in service or business management, be a skilful communicator and
proactive in developing services in an ever changing NHS.
This is a unique opportunity for
you to lead and further develop an innovative out-patient pharmacy service,
supporting the delivery of the best in care at one of the leading NHS
Foundation Trusts in the UK.
We offer a competitive salary and
will support you in your career development.
Interviews will be held on Friday 3rd March 2023.
Main duties of the job
Job Summary
To ensure the safe, efficient and effective delivery of all aspects of the out-patient pharmacy services in Chelsea and Westminster Hospital NHS Foundation Trust (CWHFT), in accordance with national and local standards.
To have delegated accountability for ordering and management of all medicines within CW Medicines Ltd.
To advise the Board on an appropriate workforce plan providing sufficient pharmacy staff who are trained and competent for their role.
Implement and lead through a robust succession plan which is linked closely with defined career pathways
To deliver and lead an efficient and lean operating platform that is simple and sustainable for business and future
Drive innovation for future services and strives for excellent stakeholder relationships across the trust
To be a visible leader who champions development of staff and coaches in the moment striving for excellent standards
Ensure patient experience is at the forefront of business strategy and operational management
Ensure the company meets is contractual obligations to the trust and ensures the Board of Directors is engaged in
To ensure the optimisation and development of the overall profitability of the business.
To report progress against KPIs to the Board of Directors.
About us
CW Medicines Ltd is a new subsidiary company of Chelsea and Westminster Hospital NHS Foundation Trust. Operating from two different pharmacy sites (369 Fulham Road and 56 Dean Street), the company provides the outpatient dispensing services for patients of the Trust. Working in partnership with the Trust, the company is committed to developing a high-quality, professional and innovative service for patients and staff.
Job description
Job responsibilities
1.Staff selection, recruitment, management, training and development
- To manage and develop all pharmacy staff and ensure effective recruitment, selection, induction and performance management of an appropriately qualified and flexible team.
- To provide professional leadership and advice to all pharmacists and pharmacy staff working for the company.
- To ensure all pharmacy staff have appropriate opportunities and support for training and development and are acting in accordance with the Code of Ethics and requirements of the General Pharmaceutical Council (GPhC).
- To ensure appropriate processes for assessing competence of pharmacy staff are in place and be responsible for professional endorsement of that competence.
- To advise the Board on local and national standards of practice and changes in legislation that may impact on workforce planning for pharmacy services.
2.Operational Management
- To ensure that all activity undertaken is consistent with maintaining registration of the premises with GPhC.
- To ensure the Medicines (Pharmacies) (Responsible Pharmacist) Regulations 2008 are adhered to at all times and ensure that the Pharmacy Record is maintained at all times.
- To ensure delivery of timely, effective and efficient clinical and technical pharmacy services in accordance with the pharmacy business plan and within available resources.
- To ensure adequate and up-to-date Standard Operating Procedures are in place as required by GPhC.
- To clearly communicate and document arrangements which are to apply during the absence of the responsible pharmacist from the premises.
- To ensure prescription records are legally compliant, in accordance with GPhC guidance.
- To agree, monitor and ensure the service meets key performance indicators for all aspects of the out-patient pharmacy services.
- To support good communication between all sectors of the Trust pharmacy and with departments and directorates to whom the out-patient pharmacy service is provided.
- To ensure an effective document process is in place for all pharmacy policies and procedures.
- The development of a profitable and customer satisfying retail offer within the available space.
- To work with prescribers, as agreed via KPIs to enhance and develop the out-patient pharmacy service that patients receive.
- To ensure that medicines are stored in appropriate conditions and that appropriate monitoring and record keeping support this.
- To ensure procedures are in place for the safe disposal of returned medicines and expired pharmacy stock medications.
- To keep main information services and/or reference sources available and up to date.
- To ensure computer software is regularly updated and business contingency plans are in place.
- To plan, develop and support the introduction of new or revised working processes to optimise the quality of work and the profitability of the unit.
3.Management of Controlled Drugs
- To ensure that the principles outlined in the DoHSC publication The Safer Management of Controlled Drugs (CDs) are adhered to all times.
- To ensure the safe and appropriate management of CDs in the pharmacy. (Day-to-day management of CDs may be delegated to a suitably-trained, competent registered pharmacy technician or pharmacist.) However, legal responsibility for CDs will remain with the post holder.
- To ensure standard operating procedures (SOPs) covering each of the aspects of the safe management of CDs such as ordering, receipt, record-keeping are developed and maintained.
- To ensure the controlled drug register is maintained and the balance is reconciled against the stock of every CD via a regular stock audit as agreed with the CWHFT Accountable Officer.
- Any discrepancy in the actual versus recorded balance of any CD discovered during an audit or the dispensing procedure will be investigated and resolved without delay. The post-holder will ensure that systems are in place to ensure that the discrepancy is reported to the CWHFT Accountable Officer within one working day.
- To develop and maintain systems jointly with the CWHFT Accountable Officer to ensure appropriate prescribing of controlled drugs.
4.Medicines management
- To be responsible for safe and secure medicines practice. This includes medicines selection, procurement, storage, preparation, dispensing, supply and patient education.
- To advise the Board of local and national developments, recommendations and their impact in relation to Medicines Management.
- To support adherence of prescribing practice to the hospital formulary as advised by The Medicines Group (TMG) at CWHFT.
- To support development and implementation of systems for the monitoring and review of medicines expenditure by directorates within out-patients.
- To ensure compliance with local and national standards of practice and legislation through audit processes, including external audits, quality initiatives and reports to the Board.
- To ensure that a suitable quality management system is adopted and maintained which meets the approval of the CQC.
5.Financial
- To ensure pharmacy services are delivered within the agreed budget and advise the Board of exceptional circumstances which may impact on budgetary management and delivery.
- To ensure maintenance and regular review of the pharmacy staff establishment record and mapping budgets and income.
- To ensure all pharmacy transactions, including ordering and receipt of medicines and collection of pharmacy related income complies with standing financial instructions and national guidance and legislation.
- To have delegated authority for the purchase, receipt and storage of all medicines used by the company.
- To develop, monitor and review of all SLAs between the company and CWHFT, along with their PFI partners.
- To ensure pharmacy stock-holding levels are appropriate, monitored, and handled safely and securely. Ensure stock takes are conducted as per defined frequencies and suitable oversight of high cost medicines and minimising potential stock wastage.
- To ensure the provision of timely and accurate information on medicines and out-patient pharmacy costs and activities, especially in relation to medicines excluded from Payment by Results.
- To ensure that the pharmacy is developed and operated as a profitable business tailoring staffing and services as appropriate.
- To develop professional working relationships with suppliers where relevant to promote relevant commercial benefit.
6.Communication
- To ensure all communication by the post-holder and staff (verbally, electronically, by letter etc) with patients, relatives, carers, prescribers, pharmacy board members, pharmacists, staff, other health care professionals is of a high standard
- To hold regular staff meetings providing and obtaining feedback.
- Participate actively in any professional development opportunities within CWHFT.
- To maintain and update accurate pharmacy records relating to clinical matters, computer
7.Quality & Safety
- To ensure all aspects of pharmacy service meet national and Trust standards, and, where this not the case it is identified on the appropriate risk register with recommended actions to resolve the issue.
- To ensure an annual audit and performance management programme for Pharmacy services is agreed and implemented, in accordance with company policy.
- To use and monitor security systems provided, and review and report upon their adequacy.
- To identify the risks in pharmacy activities and promote safe ways of working.
- To ensure that all staff are trained in H&S both at induction and annually thereafter.
- To maintain the pharmacy working environment free from potential hazards.
- To report potential risks identified and recommend corrective action.
8.Personal & Professional development
- To maintain and document own Continuing Professional Development in accordance with the requirements of the General Pharmaceutical Council.
- To participate in and contribute towards an annual individual appraisal, with the dual goals of enhancing performance and developing a personal development plan.
9.Governance
- To hold corporate responsibility as the company accountable officer in line with Statutory Instrument 3148 The Controlled Drugs (Supervision of Management and Use) Regulations 2006.
- To ensure full and timely implementation of the requirements of Patient Safety Alerts and Rapid Response Reports, or equivalent, within the resources available and to ensure evidence of ongoing monitoring of such. Where this is not possible, to take responsibility for reporting outstanding actions to the Board.
- To ensure that the Pharmacy Record is maintained for at least five years. (In the case of a record in electronic form, the day on which it is created and in the case of a written record, the last day to which the record relates).
- Ensure compliance to all relevant legislative requirements for GDPR.
- To ensure that procedures are reviewed at least once every two years and following an incident or event which indicates that the pharmacy is not running safely and effectively.
- To perform or supervise clinical and organisational audits in key activity areas as appropriate and to ensure that learning from such audits is transferred into subsequent improvements.
- To support any research or development work requested by the Board.
- To manage specific projects as requested by the Board.
- To assess own performance and take accountability for own actions, either directly or under supervision.
- To work effectively with individuals in other agencies to best meet patients needs.
- To effectively manage your own time, workload and resources.
- To develop pharmacy job descriptions to reflect changes in practices and procedures and commercial opportunities.
Job description
Job responsibilities
1.Staff selection, recruitment, management, training and development
- To manage and develop all pharmacy staff and ensure effective recruitment, selection, induction and performance management of an appropriately qualified and flexible team.
- To provide professional leadership and advice to all pharmacists and pharmacy staff working for the company.
- To ensure all pharmacy staff have appropriate opportunities and support for training and development and are acting in accordance with the Code of Ethics and requirements of the General Pharmaceutical Council (GPhC).
- To ensure appropriate processes for assessing competence of pharmacy staff are in place and be responsible for professional endorsement of that competence.
- To advise the Board on local and national standards of practice and changes in legislation that may impact on workforce planning for pharmacy services.
2.Operational Management
- To ensure that all activity undertaken is consistent with maintaining registration of the premises with GPhC.
- To ensure the Medicines (Pharmacies) (Responsible Pharmacist) Regulations 2008 are adhered to at all times and ensure that the Pharmacy Record is maintained at all times.
- To ensure delivery of timely, effective and efficient clinical and technical pharmacy services in accordance with the pharmacy business plan and within available resources.
- To ensure adequate and up-to-date Standard Operating Procedures are in place as required by GPhC.
- To clearly communicate and document arrangements which are to apply during the absence of the responsible pharmacist from the premises.
- To ensure prescription records are legally compliant, in accordance with GPhC guidance.
- To agree, monitor and ensure the service meets key performance indicators for all aspects of the out-patient pharmacy services.
- To support good communication between all sectors of the Trust pharmacy and with departments and directorates to whom the out-patient pharmacy service is provided.
- To ensure an effective document process is in place for all pharmacy policies and procedures.
- The development of a profitable and customer satisfying retail offer within the available space.
- To work with prescribers, as agreed via KPIs to enhance and develop the out-patient pharmacy service that patients receive.
- To ensure that medicines are stored in appropriate conditions and that appropriate monitoring and record keeping support this.
- To ensure procedures are in place for the safe disposal of returned medicines and expired pharmacy stock medications.
- To keep main information services and/or reference sources available and up to date.
- To ensure computer software is regularly updated and business contingency plans are in place.
- To plan, develop and support the introduction of new or revised working processes to optimise the quality of work and the profitability of the unit.
3.Management of Controlled Drugs
- To ensure that the principles outlined in the DoHSC publication The Safer Management of Controlled Drugs (CDs) are adhered to all times.
- To ensure the safe and appropriate management of CDs in the pharmacy. (Day-to-day management of CDs may be delegated to a suitably-trained, competent registered pharmacy technician or pharmacist.) However, legal responsibility for CDs will remain with the post holder.
- To ensure standard operating procedures (SOPs) covering each of the aspects of the safe management of CDs such as ordering, receipt, record-keeping are developed and maintained.
- To ensure the controlled drug register is maintained and the balance is reconciled against the stock of every CD via a regular stock audit as agreed with the CWHFT Accountable Officer.
- Any discrepancy in the actual versus recorded balance of any CD discovered during an audit or the dispensing procedure will be investigated and resolved without delay. The post-holder will ensure that systems are in place to ensure that the discrepancy is reported to the CWHFT Accountable Officer within one working day.
- To develop and maintain systems jointly with the CWHFT Accountable Officer to ensure appropriate prescribing of controlled drugs.
4.Medicines management
- To be responsible for safe and secure medicines practice. This includes medicines selection, procurement, storage, preparation, dispensing, supply and patient education.
- To advise the Board of local and national developments, recommendations and their impact in relation to Medicines Management.
- To support adherence of prescribing practice to the hospital formulary as advised by The Medicines Group (TMG) at CWHFT.
- To support development and implementation of systems for the monitoring and review of medicines expenditure by directorates within out-patients.
- To ensure compliance with local and national standards of practice and legislation through audit processes, including external audits, quality initiatives and reports to the Board.
- To ensure that a suitable quality management system is adopted and maintained which meets the approval of the CQC.
5.Financial
- To ensure pharmacy services are delivered within the agreed budget and advise the Board of exceptional circumstances which may impact on budgetary management and delivery.
- To ensure maintenance and regular review of the pharmacy staff establishment record and mapping budgets and income.
- To ensure all pharmacy transactions, including ordering and receipt of medicines and collection of pharmacy related income complies with standing financial instructions and national guidance and legislation.
- To have delegated authority for the purchase, receipt and storage of all medicines used by the company.
- To develop, monitor and review of all SLAs between the company and CWHFT, along with their PFI partners.
- To ensure pharmacy stock-holding levels are appropriate, monitored, and handled safely and securely. Ensure stock takes are conducted as per defined frequencies and suitable oversight of high cost medicines and minimising potential stock wastage.
- To ensure the provision of timely and accurate information on medicines and out-patient pharmacy costs and activities, especially in relation to medicines excluded from Payment by Results.
- To ensure that the pharmacy is developed and operated as a profitable business tailoring staffing and services as appropriate.
- To develop professional working relationships with suppliers where relevant to promote relevant commercial benefit.
6.Communication
- To ensure all communication by the post-holder and staff (verbally, electronically, by letter etc) with patients, relatives, carers, prescribers, pharmacy board members, pharmacists, staff, other health care professionals is of a high standard
- To hold regular staff meetings providing and obtaining feedback.
- Participate actively in any professional development opportunities within CWHFT.
- To maintain and update accurate pharmacy records relating to clinical matters, computer
7.Quality & Safety
- To ensure all aspects of pharmacy service meet national and Trust standards, and, where this not the case it is identified on the appropriate risk register with recommended actions to resolve the issue.
- To ensure an annual audit and performance management programme for Pharmacy services is agreed and implemented, in accordance with company policy.
- To use and monitor security systems provided, and review and report upon their adequacy.
- To identify the risks in pharmacy activities and promote safe ways of working.
- To ensure that all staff are trained in H&S both at induction and annually thereafter.
- To maintain the pharmacy working environment free from potential hazards.
- To report potential risks identified and recommend corrective action.
8.Personal & Professional development
- To maintain and document own Continuing Professional Development in accordance with the requirements of the General Pharmaceutical Council.
- To participate in and contribute towards an annual individual appraisal, with the dual goals of enhancing performance and developing a personal development plan.
9.Governance
- To hold corporate responsibility as the company accountable officer in line with Statutory Instrument 3148 The Controlled Drugs (Supervision of Management and Use) Regulations 2006.
- To ensure full and timely implementation of the requirements of Patient Safety Alerts and Rapid Response Reports, or equivalent, within the resources available and to ensure evidence of ongoing monitoring of such. Where this is not possible, to take responsibility for reporting outstanding actions to the Board.
- To ensure that the Pharmacy Record is maintained for at least five years. (In the case of a record in electronic form, the day on which it is created and in the case of a written record, the last day to which the record relates).
- Ensure compliance to all relevant legislative requirements for GDPR.
- To ensure that procedures are reviewed at least once every two years and following an incident or event which indicates that the pharmacy is not running safely and effectively.
- To perform or supervise clinical and organisational audits in key activity areas as appropriate and to ensure that learning from such audits is transferred into subsequent improvements.
- To support any research or development work requested by the Board.
- To manage specific projects as requested by the Board.
- To assess own performance and take accountability for own actions, either directly or under supervision.
- To work effectively with individuals in other agencies to best meet patients needs.
- To effectively manage your own time, workload and resources.
- To develop pharmacy job descriptions to reflect changes in practices and procedures and commercial opportunities.
Person Specification
Experience
Essential
- Experience of developing a business or organisation and the staff team
- Experience of effectively leading a team on a day to day basis in a high volume, high paced community/hospital pharmacy environment.
- Experience as a qualified pharmacist in a number of different settings and roles including management at a senior level.
- High degree of self-motivation - organise and prioritise own work and develop ideas into practical. Pragmatic, methodical, systematic and resilient.
Desirable
- Experience of working in a Wholly Owned Subsidiary Pharmacy Management role.
Qualifications
Essential
- Registration as a pharmacist with the General Pharmaceutical Council.
- Post Graduate management qualification or equivalent experience.
Person Specification
Experience
Essential
- Experience of developing a business or organisation and the staff team
- Experience of effectively leading a team on a day to day basis in a high volume, high paced community/hospital pharmacy environment.
- Experience as a qualified pharmacist in a number of different settings and roles including management at a senior level.
- High degree of self-motivation - organise and prioritise own work and develop ideas into practical. Pragmatic, methodical, systematic and resilient.
Desirable
- Experience of working in a Wholly Owned Subsidiary Pharmacy Management role.
Qualifications
Essential
- Registration as a pharmacist with the General Pharmaceutical Council.
- Post Graduate management qualification or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
CW Medicines Ltd
Address
369 Fulham Road
London
SW10 9NH
