Job responsibilities
We have exciting opportunity for a
Dental Administrator to join our team based in Plymouth.
We are looking for an enthusiastic
and motivated individual whose duties will include dealing with patients and
students both face to face and on the phone, reception, filing and general
administrator. Must possess good computer skills including a working knowledge
of Microsoft Office packages. Excellent communication skills both verbal and
written are essential.
Peninsula Dental Social Enterprise - PDSE are an award-winning Social Enterprise and Community Interest Company.
We provide NHS treatment and outreach services to local communities in Devon
and Cornwall and we work closely with the University of Plymouths Peninsula
Dental School to support the clinical education of its dental healthcare
students.
As a social enterprise, we are a
values driven organisation with a focus on patient-centred care and addressing
local oral health needs.
This role includes:
A starting salary of £25,537.00 per annum
5 days per week, working across 52 weeks per year (37.5 hours)
Generous holiday entitlement, increasing after 5 years service, plus
the opportunity to purchase additional holiday
Access to an online CPD platform
Additional CPD at our two company Away Days each year
Access to the Scottish Widows pension scheme with generous employer
contributions
Access to our Employee Assistance Programme
Access to our Cycle to Work Scheme
Opportunities to share your skills, knowledge and experience to help
shape the future of dentistry
Opportunities to contribute to company development through our dedicated
team talk channels
This post is subject to enhanced
clearance from the Disclosure and Barring Service.
If you wish to find out more about
this exciting opportunity, please email PDSE-recruitment@plymouth.ac.uk.
Please apply via this website or if
you would prefer to submit a CV, you submit this via our website or you can email us at PDSE-recruitment@plymouth.ac.uk
Role: Dental Administrator
Grade: Band 3
Reports to:
Admin Team Leader
Role summary:
Dental Administrators are required to provide a quality
telephone call handling, reception and appointment service and assist
professional staff with clerical and administrative duties and to support the
organisation in ensuring that the Dental Education Facility (DEF) is
efficiently organised.
This post contains a range of duties requiring a variety of
skills. The post involves liaising with professionals in healthcare,
facilities, support staff and members of the public as well as Peninsula Dental
School Staff, PDSE Staff and Dental Students.
Key accountabilities:
Carry out general administrative duties and
provide administrative support in the organisation and running of the DEF.
To carry out reception duties including dealing
with staff, dental students, patients. and their carers, both in person and on
the telephone, in a courteous and efficient manner.
To ensure that all information relating to
patients, staff and students gained through DEF employment is kept
confidential.
Assist with the administration of patient
satisfaction questionnaires, research and audits.
To undertake any necessary training in support
of the duties of the post holder.
Responsible for ordering stocks and supplies
using an electronic ordering system.
Processing of card payments including routine
auditing of card payment terminals and end of day reconciliation.
Organises tasks and activities, including
maintaining the appointment diary, to maximise effective use of clinical time
and patient treatment.
Reporting of untoward incidents and complaints.
Generate patient reports to assist with the
management of the patient administration system and clinical appointment
diaries.
Undertakes the responsibilities of a key-holder
including opening and closing of reception areas.
Apply PDSE and any other departmental policies
and procedures to work practice.
Assist with PDSE and/or Peninsula Dental School
activities such as open. days, student assessments and national health
campaigns.
The post holder will be required to work at or
attend meetings at all of the DEFs.The post holder will be required to attend
training at locations away from their main place of work.
Assist with additional tasks such as First aid
at work and Safeguarding of Children and Vulnerable adults.
Ensuring that all shared working areas are
maintained in line with relevant working processes and procedures.
Measures of success:
Demonstrable attention to detail.
Successful outcomes to items listed in role
summary and other delegated tasks.
Successful delivery of key priorities and
objectives agreed with manager and as part of the performance development
review.
Positive customer feedback.
Meets deadlines.
Manages competing demands.
Knowledge, Education and Training:
5 GCSEs grades A-C or NVQ II or equivalent, or
able to demonstrate the skills, knowledge and ability to work to this level.
Fluent in written and spoken English language.
Good, effective written and verbal communication
skills.
Understanding of confidentiality and measures to
implement it.
Willing to undertake further training.
Experience:
Experience of working with people in a
public-facing environment (preferred not essential).
Knowledge and experience of using Microsoft
Office, Word and E-mail.
Skills:
Excellent communication and interpersonal
skills.
Ability to deal with patients who have language
difficulties, may be anxious or irate while remaining calm.
Ability to cope well under pressure and be able
to solve non-routine problems and enquiries in a busy environment.
Ability to be assertive and use own initiative
in sensitive circumstances.
Understanding of the issues surrounding
confidentiality.
Ability to work well as part of a team.
Good organisational skills with the ability to
plan and prioritise tasks.
Willingness to work flexibly to meet the needs
of the School.
Behaviours:
Demonstrates self-leadership.
Demonstrates enthusiasm and commitment at all
times.
Demonstrates commitment and support to PDSE, to
PDSE managers and to colleagues.
Uses initiative to start and complete tasks
without direct supervision.
Takes ownership of tasks.
Can do and positive attitude with a
self-starting nature.
Uses own expertise and uses it to develop
others.
Supports others to achieve goals.
Forms good working relationships with colleagues
to achieve successful outcomes.
Ability to manage multiple tasks and competing
demands.
Uses full range of knowledge of dental
procedures, including any specialist. knowledge, to support patient care.
