IT Technician

Job description

Job responsibilities

We have an exciting opportunity for an IT Technician to join PDSE. Ideally we are looking for someone to work between 3 - 5 days per week, the exact hours will be agreed upon appointment.

As an IT Technician, you will provide an efficient and effective IT support service across all PDSE sites, resolving issues and liaising with external stakeholders regarding matters relating to specialist IT equipment. You will support with projects such as the implementation of digital dentistry and the integration of specialist dental IT equipment and the existing IT infrastructure. All necessary training and support provided will be provided.

PDSE has an existing IT contract for support, this role would complement this being the first line for enquiries and escalating matters where appropriate.

This role will be based in Plymouth but there will be regular travel required across Devon and Cornwall (travel expenses paid).

Role summary:

To provide an efficient and effective IT support service across all PDSE sites, resolving issues and liaising with external stakeholders regarding matters relating to specialist IT equipment. This role will involve supporting with projects such as the implementation of digital dentistry (training and support provided) and integration of specialist dental IT equipment and the existing IT infrastructure.

PDSE has an existing IT contract for support, this role would complement this being the first line for enquiries and escalating where appropriate.

This role includes:

A salary range of £26,278 - £29,433 (pro rata dependent on working hours)

Access to a free online CPD platform

Access to our Employee Assistance Programme

Access to the Scottish Widows pension scheme with generous employer contributions

Generous holiday entitlement with access to our holiday purchase scheme

Access to our Cycle to Work Scheme

If you wish to find out more about this exciting opportunity, please contact PDSE-recruitment@plymouth.ac.uk

This post is subject to receipt of clearance from the Disclosure & Barring Service.

Role: IT Technician

Grade: Band 4

Reports to: Finance Business Partner

Role summary:

To provide an efficient and effective IT support service across all PDSE sites, resolving issues and liaising with external stakeholders regarding matters relating to specialist IT equipment. This role will involve supporting with projects such as the implementation of digital dentistry (training and support provided) and integration of specialist dental IT equipment and the existing IT infrastructure.

PDSE has an existing IT contract for support, this role would complement this being the first line for enquiries and escalating where appropriate.

Key accountabilities:

Provide support for all IT users, working closely with staff at all levels including the Senior Management Team and Directors

Troubleshooting applications, system, and network problems

Configuration and installation of new Laptops, PCs, Tablets, Phones and other IT general IT equipment

Configuration and installation of specialist dental IT equipment and liaison with external providers

Review and update IT processes and policies

Provide technical assistance with business projects

Logging and managing support required and provided

Management of SharePoint including library set up and access permissions

General IT related administration

Liaise with external IT providers around general IT equipment and specialist dental IT equipment

Measures of success:

Successful outcomes to items listed in role summary and other delegated tasks

Successful delivery of key priorities and objectives

Positive stakeholder feedback

Meets deadlines

Manages competing demands

Knowledge, Education and Training:

Qualified to degree level or equivalent qualification/experience

Good knowledge of Microsoft365

Good knowledge of Windows

Good knowledge of internet and data security principles

Good, effective written and verbal communication skills

Understanding of confidentiality and measures to implement it

Willing to undertake further training

Experience:

Previous experience working with general IT equipment (essential)

Previous experience devising, monitoring and implementing new processes

Skills:

Innovative thinking to improve procedures and processes

Good communication skills and interpersonal skills

Good organisational skills with the ability to plan and prioritise tasks

Good time management skills, with the ability to manage a variety of tasks and manage competing demands

Problem solving

Attention to detail

Behaviours:

Ability to respond and react to change

Demonstrates enthusiasm and commitment at all times

Demonstrates commitment and support to PDSE, to PDSE managers and to colleagues

Uses initiative to start and complete tasks without direct supervision

Takes ownership of tasks

Positive attitude

Uses own expertise and uses it to develop others

Forms good working relationships with colleagues to achieve successful outcomes

Ability to manage multiple tasks and competing demands

Other:

This job description provides a general reflection of the key accountabilities associated with the post; it is expected that the role holder will undertake any other reasonable activities to assist in efficient service delivery.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager.

Normal working hours are 08:45 to 17:00 Monday to Friday, however on occasions to meet business need you will be required to work revised hours, typically between 08:00 and 18:00.

The Working Time Regulations apply to all employees of Peninsula Dental Social Enterprise (CIC) In particular, Peninsula Dental Social Enterprise (CIC) will not permit staff to work more than 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Person Specification

Experience

Essential

• Previous experience working with general IT equipment (essential)
• Previous experience devising, monitoring and implementing new processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Damerel Close

Madden Road

Plymouth

Devon

PL1 4JZ

Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)