Chief Operating Officer

Job responsibilities

About Us

If you are always trying to be normal, you will never know how amazing you can be

We want you to be amazing!

Would you like to make a difference and fulfil your greatest potential? We have exciting opportunities to advance your career and expand your skills in a supportive and progressive environment.

Come and join our amazing team in our brand new state-of-the-art dental facility and truly make a difference to the local people in Suffolk and North East Essex.

We are a new and innovative Dental Social Enterprise and unique partnership with the University of Suffolk and Suffolk and North East Essex Integrated Care Board that truly wants to make a difference to people through the delivery of accessible NHS dental care.We are a purpose-led and values driven organisation. Our mission is clear, we are here to deliver ordinary dental care delivered with extraordinary care.

The University of Suffolk Dental CIC represents a step-change in dental care in Suffolk and North East Essex and we are looking for passionate, talented people to join us.

Work for a social enterprise with a people-first culture. We care about the wellbeing of our people and know you have lives beyond the workplace, we offer a flexible suite of benefits, these include:

• Competitive salary
• Generous Annual Leave entitlement
• Workplace Pension
• Continuous Professional Development & Training Opportunities
• Family Friendly Policies
• Flu vaccinations for staff
• Uniform
• State-of-the art dental facilities
• DBS check fully funded

We celebrate and promote equity, diversity & inclusion and encourage the unique contributions of all our dental team that drive our success.

Job summary

To contribute to the development and implementation of the University of Suffolk Dental Community Interest Company (UoS Dental CIC) overall strategy and business plan whilst driving operational excellence to deliver financial sustainability.

To work with the board ad key stakeholders to develop an integrated strategy that is aligned with the UoS Dental CIC ethos and agenda.

Work with cliical and operational teams to develop and implement robust performance management arrangements. Ensure effective reporting, management and appropriate escalation on all aspects of service performance including analysis, problem-solving, agreed actions and forecast. Where there are performance gaps or failures, lead and support teams to undertake agreed actions in a timely manner.

To actively participate at board meetigs and prepare appropriate reports and presentations to highlight performance in order to facilitate discussion and ensure sound decision-making.

To develop strog relationships with customers, partners and stakeholders, providing appropriate and relevant information, advice and guidance, resolving complex issues through creative and unique solutions that support the strategic needs of the business.

For informal enquiries or a conversation about the post, please contact Katherine Facey at DentalCIC.EA-CEO@uos.ac.uk

Please see the Job Description for a list of main duties and responsibilities.

Part time and Full timeapplications will be considered.

About You

Educated to Degree level or able to demonstrate equivalent experience. Postgraduate Qualification in a Management Discipline (or able to demonstrate equivalent experience).

Experience of producing and analysing healthcare data, delivering associated clinical activity and quality assurance reports, together with compliance and governance data Proven understanding of budget setting and experience of delivering healthcare-business objectives within tight budgets.

Ability to establish and maintain positive and effective working relationships with key stakeholders and to facilitate the CIC goals. Ability to influence or persuade others to gain acceptance or agreement with ideas and approaches.

Ability in implementing and delivering on directors decisions and policies. Understands the interface between the role of directors, management and clinical delivery.

Works with managers and colleagues to continually improve the quality of service delivery within the overall organisational governance frameworks and corporate objectives

Experience of managing and developing personnel including appraisal, performance and recruitment.

Demonstrate understanding and commitment to equal opportunities, equity, and the promotion of cultural competency.

A commitment to personal values and standards which match those of the Social Enterprise.

Join us in building a Dental Social Enterprise that is transforming dental care so its fit for a changing and modern world. Be a part of a team that positively impacts the lives of local people and communities through collaboration and innovation APPLY TODAY!!

Closing Date: 20th September 2024

Education and Qualifications

Essential

• Educated to Degree level or able to demonstrate equivalent experience. Postgraduate Qualification in a Management Discipline or able to demonstrate equivalent experience

Desirable

• Knowledge of dental governance system in England and working knowledge of NHS England dental care commissioning.
• Experience of delivery in primary dental care setting

Strategy Formulation

Essential

• Ability to contribute to organisation strategy and translate into operational business plans for delivery.
• Ability to take a broad-based view of issues and events, and have an understanding of their longer-term impact or wider implications
• Extensive experience in a senior management/operational leadership role within the NHS
• Ability to translate strategies into operational activities and measurable outcomes of success

Desirable

• Management experience at senior/Board or equivalent level
• Experience of working in a leadership capacity in a Dental setting
• An appreciation of the complex political dental environment

Relationship Management

Essential

• Ability to establish and maintain positive and effective working relationships with key stakeholders and to facilitate the CIC goals
• Ability to influence or persuade others to gain acceptance or agreement with ideas and approaches
• Experience of managing and developing personnel including appraisal, performance and recruitment
• Experience of conflict resolution & handling complaints

Desirable

• An appreciation of the complex political dental environment

Financial and Business Skills

Essential

• Experience of producing and analysing healthcare data, delivering associated clinical activity and quality assurance reports, together with compliance and governance data
• Proven understanding of budget setting and experience of delivering healthcare-business objectives within tight budgets

Desirable

• Experience in the preparation, completing and bidding for NHS service delivery contracts

Governance/Management

Essential

• Ability in implementing and delivering on directors decisions and policies
• Understands the interface between the role of directors, management and clinical delivery
• Works with managers and colleagues to continually improve the quality of service delivery within the overall organisational
• governance frameworks and corporate objectives.

Desirable

• .

Overall Management Style

Essential

• A transparent and supportive approach to all matters impacting on staff and service user.
• A commitment to personal values and standards which match those of the Social Enterprise.
• Demonstrate understanding and commitment to equal opportunities, equity, and the promotion of cultural competency
• No blemish or previous misconduct that would preclude appointment in a post requiring reference to the CRB.

Desirable

• .

Communication skills

Essential

• Excellent oral and written communication skills
• Ability to assimilate complex issues and use appropriate communication strategies to influence wide and diverse audiences.
• Clear evidence of an ability to build reputation in the community and to promote teamwork in the delivery of services.
• Demonstrable analytical skills and an ability to present complex information, analyses and recommendations to a variety of audiences

Desirable

• .

Personal Organisation

Essential

• Capable of prioritisation and time management
• Resilient and able to work under pressure
• Ability to confidently represent the CIC in partnership and on national level platforms
• Familiarity with IT applications and reporting tools to support own work

Desirable

• .

Problem Solving and Analysis

Essential

• Demonstrate ability to problem solve and delivery of sustainable solutions
• Ability to manage complexity, exercise judgement to draw correct conclusions and articulate clear and focused policy, supported by logical, structured arguments, to wide audiences
• Ability to understand issues and make systematic and rational judgements based on the facts and evidence available, possibly without access to all relevant information, and in the face of financial challenge

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).