Senior Clinical Support Worker (MRI Facilities)

Job description

Job responsibilities

Maintain and support a clean and safe imaging environment

• Decontaminate and clean imaging equipment, accessories, and clinical areas; move equipment appropriately to maintain service efficiency.
• Follow MRI safety procedures in restricted areas, ensuring own safety and that of others.
• Manage blood and body fluid spills in line with protocol.
• Maintain and dispose of sharps bins in accordance with local policy.
• Perform QA/QC checks on small equipment (e.g., POCT devices) as per protocol, recording and reporting results.
• Clean, move, and change MRI coils during sessions.
• Adhere to and assist with implementing departmental health & safety, infection control, and MRI safety policies.

Manage stock and consumables

• Receive, check, and store deliveries using correct documentation and stock rotation methods.
• Manage linen, stock, and non-stock items, including maintaining levels in imaging rooms.
• Monitor expiry dates for contrast agents, pharmaceuticals, and consumables; escalate shortages as required.

Manage patient and imaging data

• Support staff and patients with referral, appointment, and reporting systems.
• Input, amend, and verify data on patient management and portering systems; ensure image availability on PACS.
• Access pathology systems to check pre-procedure results, ensuring they are available for clinician review and flagging delays.
• Confirm patient identity before MRI safety checks, IV cannulation, and escorting into MRI areas.

Provide communication and administrative support

• Communicate effectively with patients, multidisciplinary teams, and external services.
• Liaise with porters, wards, and ambulance services to support patient flow.
• Answer calls, take messages, and escalate queries as appropriate.
• Meet and greet patients, identify interpreting or hearing support needs, and arrange services.
• Handle patient information in compliance with confidentiality and data protection policies.

Support patient care in clinical and research imaging

• Work within MRI safety, Health & Safety, and COSHH regulations.
• Assist patients with personal needs, acting as a chaperone where required.
• Provide pre- and post-examination information for clinical and research studies.
• Assist with positioning patients on imaging tables and during scans, support manual handling.
• Cannulate patients and flush with pre-filled saline syringes in accordance with protocol.
• Observe and record patient vital signs, escalating deviations from normal to senior staff.

Assist with patient flow and operational readiness

• Prepare daily scanner worklists, PPE, and required paperwork.
• Identify and communicate potential delays to relevant staff.
• Check emergency equipment and prepare imaging devices and accessories for examinations.
• Recognise and support patients with additional needs or acute distress, including post-contrast monitoring.
• Prepare equipment for IV contrast and stress pharmaceuticals, acting as a second checker for Radiographers.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Person Specification

Qualifications

Essential

• Minimum level 3 qualification, e.g. A levels, AS levels, International Baccalaureate diploma or other technical levels such as NVQ Level 3 qualification, plus work experience in a relevant clinical-related post(s) OR Knowledge and skills gained through work experience in relevant clinical-related posts within health and social care settings
• Experience with IV cannulation or willingness to undergo suitable training
• Knowledge of healthcare safety protocols and infection control procedures and their impact on the environment.
• Understanding of Good Clinical Practice (GCP) and research compliance standards
• Clear spoken and written communication skills with attention to detail, competent in computer use and strong interpersonal and influencing/behavioral skills to interact with multi-disciplinary professionals, patients and research participants
• Intermediate level of IT skills and ability to work as part of a multidisciplinary team providing high quality patient care including maintaining patient confidentiality and compliance with data protection regulations
• Flexible team-worker who is responsive to colleagues.
• An understanding of Health & Safety regulations governing area of work, particularly relating to Magnetic Resonance Imaging (MRI)

Desirable

• Evidence of a commitment to professional development including gaining a Care Certificate in Healthcare settings, particularly by working in MRI environment / clinical and research imaging settings
• Certificate of Competency in IV cannulation
• Knowledge and understanding of safety aspects by acquiring a formal safety training in MRI
• Able and willing to provide support beyond core hours, as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kings College London

Address

St. Thomas's Hospital

249 Westminster Bridge Road

London

SE1 7EH

Employer's website

https://www.kcl.ac.uk (Opens in a new tab)