Job summary
We are seeking a highly
organised and experienced individual to support the clinical governance and
quality improvement agenda for the clinical imaging services delivered by the School at GSTT. This post requires an individual with previous
experience of working in an imaging delivery (e.g. radiography) and/or
clinical governance role in a busy acute hospital, with a proven track record
of successfully implementing change.
Main duties of the job
The post holder will work closely with a wide range of stakeholders, including the School Director of Clinical & Research Imaging Operations, Clinical Leads, Service Managers, Superintendent Radiographers and Medical Physics Leads to provide support to implement comprehensively the principles and practice of clinical governance. This covers the systems and processes for monitoring and improving services, through to the outcomes of complaints, incidents and patient experience including user and public involvement. The post holder will support risk and incident management, patient complaints and feedback, audit, and clinical effectiveness programmes, and will be responsible for reviewing and monitoring staff education and training, and compliance with document quality and control processes and use of information. They will have a key role in monitoring and implementing the quality management systems used by the Schools imaging services to support their QSI accreditation and compliance with GSTT and School standards.
The post holder will liaise closely with the CLIMP Clinical Governance Manager and will be expected to work effectively with other GSTT Directorates and Governance teams, risk management, complaints and litigation, patient advice and liaison service (PALS) and quality assurance colleagues, and external agencies, as required. They will also engage with the Schools wider research governance and patient and public involvement, engagement and participation teams.
About us
The
School of Biomedical Engineering & Imaging Sciences is part of Kings
College Londons Faculty of Life Sciences and Medicine. It operates a portfolio
of specialist clinical imaging services (cardiac and perinatal MRI and
PET scanning) to approximately 15,000 patients a year at Guys and St Thomas
NHS Foundation Trust (GSTT).In partnership with GSTTs Clinical Imaging
& Medical Physics (CLIMP) Directorate, these Kings College London services
are accredited in accordance with the Quality Standard for Imaging (QSI) 2021,
and share the same exemplary clinical governance standards.
The role is based in School space at St Thomas Hospital. On-site attendance will be required, with limited scope for home working.
Job description
Job responsibilities
-
Lead
and act as a subject expert for clinical governance and quality improvement,
representing this area of expertise at university and external meetings
-
Support
the Schools services compliance with QSI, School/Kings and NHS Trust
requirements, ensuring service leads and clinical staff maintain records in
line with the Schools document control policy.
-
Work
closely with service leads and clinical staff to implement the clinical
governance and quality improvement programme across the School to optimise the
clinical care and patient experience, responding to a changing context and
aligning objectives with QSI, School and NHS Trust decisions.
-
Provide
advanced expertise and management of diverse teams and resources, supporting
service areas to set the School standards and put in place procedures that meet
the QSI standards, based on a thorough understanding of the principles and
developments in the field.
-
Engage
in continuing professional development and training initiatives to maintain and
develop skills and knowledge.
-
Work
independently based on an agreed work plan, setting own priorities and
standards and those of the service teams, working cooperatively to achieve the
service objectives linked to clinical governance and quality improvement.
-
Take
decisions both independently and collaboratively that last for over a year with
potentially long-lasting implications.
-
Research
and analyse quantitative and qualitative information from multiple sources to
direct service improvement and inform procedures and interventions, conveying
the detail and rationale in a clear way.
-
Represent
the Schools imaging services at local
and national forums, including with the NHS, community and other partners,
promoting achievements in care and regularly deputise for line
manager(s), working with colleagues and networking within and beyond Kings.
-
Forge
relationships with colleagues within Kings, GSTT and externally, to
disseminate and get information, coordinate and deliver the required service,
involving the pubic and users to assess service quality and improvements.
-
Liaise
with multi-disciplinary services teams and patient groups to support them in
the refinement of the service.
-
Provide
highly specialist advice and training on clinical governance and quality
improvement.
-
Communicate
clearly and effectively, orally and in writing, and use well-developed
listening and influencing skills to work effectively across teams.
-
Assist
the Schools service leads to compile and present regular reports at School and
CLIMP meetings.
-
Contribute
to the development of the strategic and operational objectives of the School
and its services, supporting clinical and service leads in implementing
improvements and delivering targets
-
Collaborate
with the Schools service leads to develop, maintain, revise and enact the
incident response plan, risk registers and business continuity plans for their
services, advising on clinical audits and service evaluations recording service
improvements on the Clinical Audit Database, and putting in place a resilient
and effective complaints procedure and database.
-
Use
critical evaluation and problem-solving skills to respond to changing
priorities to make improvements to services and protocols.
-
Lead
and encourage innovation in the quality improvement and clinical governance and
their use in the Schools services.
-
Identify,
plan and support changes in clinical practice resulting from local and
cross-Directorate clinical governance work plans in collaboration with the
clinical multidisciplinary teams.
-
Provide
highly specialist advice and training on clinical governance and quality
improvement, supporting service leads to monitor staff training and development
needs to ensure full compliance with GSTT and Kings training requirements.
-
Facilitate
an inclusive culture and ethos when working with patients, relatives/carers and
visitors along with colleagues in and external to Kings.
The above list of
responsibilities may not be exhaustive, and the post holder will be required to
undertake such tasks and responsibilities as may reasonably be expected within
the scope and grading of the post.
Job description
Job responsibilities
-
Lead
and act as a subject expert for clinical governance and quality improvement,
representing this area of expertise at university and external meetings
-
Support
the Schools services compliance with QSI, School/Kings and NHS Trust
requirements, ensuring service leads and clinical staff maintain records in
line with the Schools document control policy.
-
Work
closely with service leads and clinical staff to implement the clinical
governance and quality improvement programme across the School to optimise the
clinical care and patient experience, responding to a changing context and
aligning objectives with QSI, School and NHS Trust decisions.
-
Provide
advanced expertise and management of diverse teams and resources, supporting
service areas to set the School standards and put in place procedures that meet
the QSI standards, based on a thorough understanding of the principles and
developments in the field.
-
Engage
in continuing professional development and training initiatives to maintain and
develop skills and knowledge.
-
Work
independently based on an agreed work plan, setting own priorities and
standards and those of the service teams, working cooperatively to achieve the
service objectives linked to clinical governance and quality improvement.
-
Take
decisions both independently and collaboratively that last for over a year with
potentially long-lasting implications.
-
Research
and analyse quantitative and qualitative information from multiple sources to
direct service improvement and inform procedures and interventions, conveying
the detail and rationale in a clear way.
-
Represent
the Schools imaging services at local
and national forums, including with the NHS, community and other partners,
promoting achievements in care and regularly deputise for line
manager(s), working with colleagues and networking within and beyond Kings.
-
Forge
relationships with colleagues within Kings, GSTT and externally, to
disseminate and get information, coordinate and deliver the required service,
involving the pubic and users to assess service quality and improvements.
-
Liaise
with multi-disciplinary services teams and patient groups to support them in
the refinement of the service.
-
Provide
highly specialist advice and training on clinical governance and quality
improvement.
-
Communicate
clearly and effectively, orally and in writing, and use well-developed
listening and influencing skills to work effectively across teams.
-
Assist
the Schools service leads to compile and present regular reports at School and
CLIMP meetings.
-
Contribute
to the development of the strategic and operational objectives of the School
and its services, supporting clinical and service leads in implementing
improvements and delivering targets
-
Collaborate
with the Schools service leads to develop, maintain, revise and enact the
incident response plan, risk registers and business continuity plans for their
services, advising on clinical audits and service evaluations recording service
improvements on the Clinical Audit Database, and putting in place a resilient
and effective complaints procedure and database.
-
Use
critical evaluation and problem-solving skills to respond to changing
priorities to make improvements to services and protocols.
-
Lead
and encourage innovation in the quality improvement and clinical governance and
their use in the Schools services.
-
Identify,
plan and support changes in clinical practice resulting from local and
cross-Directorate clinical governance work plans in collaboration with the
clinical multidisciplinary teams.
-
Provide
highly specialist advice and training on clinical governance and quality
improvement, supporting service leads to monitor staff training and development
needs to ensure full compliance with GSTT and Kings training requirements.
-
Facilitate
an inclusive culture and ethos when working with patients, relatives/carers and
visitors along with colleagues in and external to Kings.
The above list of
responsibilities may not be exhaustive, and the post holder will be required to
undertake such tasks and responsibilities as may reasonably be expected within
the scope and grading of the post.
Person Specification
Qualifications
Essential
- Minimum level 6 qualification in a relevant subject (e.g. Bachelors Degree)
Desirable
- Level 7 qualification in a relevant subject (e.g. Masters Degree)
Experience
Essential
- Substantial work experience in a relevant imaging delivery (e.g. radiography) and/or clinical governance post, including managerial experience or qualification
- Authoritative knowledge and practical experience of deploying the principles and practice of clinical governance and relevant systems to improve clinical practice.
- Good understanding, based on direct work experience, of the NHS and how it is changing, including the Patient Safety Incident Response Framework
Desirable
- Experience of managing conflict and difficult situations and knowledge of a wide range of problem-solving techniques
- Experience of managing document control and data analysis platforms (e.g. Sharepoint sites, Power BI)
Knowledge and skills
Essential
- Excellent spoken and written communication and IT skills that show attention to detail and high standards of accuracy, and strong interpersonal and influencing/behavioural skills to build a strong network to support the delivery of services.
- Ability to be flexible and to look beyond existing structures and ways of working to produce more effective and innovative service delivery and partnerships.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
Person Specification
Qualifications
Essential
- Minimum level 6 qualification in a relevant subject (e.g. Bachelors Degree)
Desirable
- Level 7 qualification in a relevant subject (e.g. Masters Degree)
Experience
Essential
- Substantial work experience in a relevant imaging delivery (e.g. radiography) and/or clinical governance post, including managerial experience or qualification
- Authoritative knowledge and practical experience of deploying the principles and practice of clinical governance and relevant systems to improve clinical practice.
- Good understanding, based on direct work experience, of the NHS and how it is changing, including the Patient Safety Incident Response Framework
Desirable
- Experience of managing conflict and difficult situations and knowledge of a wide range of problem-solving techniques
- Experience of managing document control and data analysis platforms (e.g. Sharepoint sites, Power BI)
Knowledge and skills
Essential
- Excellent spoken and written communication and IT skills that show attention to detail and high standards of accuracy, and strong interpersonal and influencing/behavioural skills to build a strong network to support the delivery of services.
- Ability to be flexible and to look beyond existing structures and ways of working to produce more effective and innovative service delivery and partnerships.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).