Job summary
Join us as a Wellbeing Manager here at The University of Salford and be part of Team Salford, and one of the UK's fastest growing universities.
We have an exciting opportunity for an inspiring and engaging leader to manage the Wellbeing Team within Student Support.
The Wellbeing team provides appropriate support and intervention for students experiencing emotional and / or psychological distress, or significant personal difficulties that may impede their engagement, success, and progression whilst at university.
The Wellbeing Manager role is integral to the delivery of an excellent, rounded student experience, rooted within our Mental Health Strategy.
Main duties of the job
Leading the wellbeing service area, you will be responsible for ensuring service delivery and excellence, through integrated partnership to ensure a seamless, high-quality, and consistent experience.
An inspiring and engaging leader, you will work with our student-focused wellbeing service and highly skilled team on to its ambition of being a sector leading student service. Bringing your expertise as a registered professional, you will contribute to delivery of student facing activity, providing support for students experiencing emotional, psychological, or mental health difficulties, by providing a timely, accessible, and confidential service.
Working with colleagues within Student Support regarding day-to-day operations and case management, you will lead colleagues using data and metrics to support delivery of service excellence, alongside carrying a small student caseload.
The Wellbeing Manager will also be responsible for overseeing the relationships with third party suppliers, partner organisations key community links, as well as having responsibility for our out of hours provision for students in crisis.
The role will report into the Head of Student Support and will work closely with other managers of the student support service area.
For an informal chat or to ask any questions about the role, feel free to contact Tanith Halstead at T.Halstead@salford.ac.uk
Please be aware, to apply for this position, you will need to have registration of a professional body
About us
At Salford, you will find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.
You will be invited to join in student-facing activity, including volunteering in graduations where youll see how the work you do on a daily basis can impact outcomes for our students.
There is a real sense of community and belonging here at Salford. We value diversity in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students lives
We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Our Peel Park campus is unique and offers lots of green spaces and our MediaCity campus is at the heart of one of the country's leading digital and media hubs.
And we offer you a rewarding career. A career where everything you do will make a difference to the students, our local community and the world around you.
However you identify, whatever your journey has been, come and join us at the University of Salford where we are all proud to belong!
Job description
Job responsibilities
The
Wellbeing Manager role is integral to the delivery of an excellent, rounded
student experience, rooted within our overall Mental Health Strategy. As part
of the wider Student Support service area, which also includes Respect Culture
and Behaviours, Disability and Inclusion, Money Advice and Financial Support
and Student Cases management teams, the Wellbeing Manager will report to the
Head of Student Support and working closely with the other teams and services,
deliver exceptional end to end support to our students.
Leading
the wellbeing service area, the postholder will be responsible for ensuring
service delivery and excellence, and through consistent partnership working
with internal and external stakeholders and partners, ensuring a seamless, high-quality,
and consistent experience. As a registered professional, the postholder will also
contribute to delivery of student facing activity, providing support for
students experiencing emotional, psychological, or mental health difficulties,
providing a timely, accessible, and confidential service.
An inspiring
and engaging leader, the postholder will drive our student focussed Wellbeing
service and highly skilled team to its ambition of being a sector leading
student service. Working with colleagues within Student Support regarding
day-to-day operations and case management, the Wellbeing Manager will directly manage
wellbeing colleagues using data and metrics to support delivery of service
excellence, alongside carrying a small student caseload. The Wellbeing Manager
will also be responsible for overseeing the relationships with third party
suppliers, partner organisations key community links, as well as having
responsibility for our out of hours provision for students in crisis.
Responsibilities
The key responsibilities
of the role are to:
-
Provide consistent and inspiring
leadership to the wellbeing team, supporting and mentoring colleagues to
deliver high quality student-facing services.
-
Embed a team culture characterised by
empowerment, accountability, and excellence.
-
Foster a culture of collaborative working
across professional services and School teams, providing professional advice
and / or support in relation to student wellbeing, using an evidence-based
approach and focussing on the best possible student outcomes.
-
Formulate and update policies,
procedures, resources, and materials in relation to student wellbeing, ensuring
they are current, fit for purpose and subject to regular review through a
programme of continuous improvement.
-
Promote delivery of safe, ethical, and
effective standards of intervention, challenging where appropriate and offering
support to change.
-
Ensure the effective provision of support
for students in need and crisis across 8 8 Monday to Friday and weekends.
-
Use your experience and expertise to provide
risk assessment, case management and clinical leadership in difficult
decision-making situations/ clinical dilemmas.
-
Utilise service data and customer
feedback to support monitoring of services by maintaining a frequent cycle of
reporting performance against key standards and metrics, to inform proactive
service improvement plans and to measure service provision, delivery, and
consistency.
-
Work with the Director, Heads of Service,
School Business Managers, and other colleagues, to ensure delivery of tactical
project work; agreeing timelines, supporting implementation, and escalating any
problems to ensure timely delivery of projects and associated customer benefits.
-
Work collaboratively with other areas of
the University to create and deliver an annual plan of targeted objectives to
continually evolve our service offering.
-
Participate in forums within the Directorate
and / or wider university as part of strategic planning, adding value through expert
knowledge.
-
Demonstrate excellent communication and
problem-solving skills, with a proven ability to develop and produce high
quality reports on service usage and trends, whilst working to deadlines and
targets.
-
Perform any other duties appropriate to
the grade as may be required by the Director of Student Experience and Support.
-
Comply with the personal health and
safety responsibilities specified in the University Health and Safety Policy.
-
Engage with the University's commitment
to put our students first and deliver services which are customer orientated,
represent value for money and contribute to the financial and environmental
sustainability of the University when undertaking all duties and aspects of the
role.
-
Promote equality and diversity for
students and staff and sustain an inclusive and supportive study and work
environment in accordance with University policy.
This role detail is a guide to the
work you will initially be required to undertake. It may be changed from time
to time to meet changing circumstances.
It does not form part of your Contract of Employment.
The post holder will be expected to
work in any of the sites across the University and support teams by operating
in rotation between 8am and 8pm. There is also a requirement to cover
occasional weekend to support University core business such as open days and in
the event of a major incident.
Job description
Job responsibilities
The
Wellbeing Manager role is integral to the delivery of an excellent, rounded
student experience, rooted within our overall Mental Health Strategy. As part
of the wider Student Support service area, which also includes Respect Culture
and Behaviours, Disability and Inclusion, Money Advice and Financial Support
and Student Cases management teams, the Wellbeing Manager will report to the
Head of Student Support and working closely with the other teams and services,
deliver exceptional end to end support to our students.
Leading
the wellbeing service area, the postholder will be responsible for ensuring
service delivery and excellence, and through consistent partnership working
with internal and external stakeholders and partners, ensuring a seamless, high-quality,
and consistent experience. As a registered professional, the postholder will also
contribute to delivery of student facing activity, providing support for
students experiencing emotional, psychological, or mental health difficulties,
providing a timely, accessible, and confidential service.
An inspiring
and engaging leader, the postholder will drive our student focussed Wellbeing
service and highly skilled team to its ambition of being a sector leading
student service. Working with colleagues within Student Support regarding
day-to-day operations and case management, the Wellbeing Manager will directly manage
wellbeing colleagues using data and metrics to support delivery of service
excellence, alongside carrying a small student caseload. The Wellbeing Manager
will also be responsible for overseeing the relationships with third party
suppliers, partner organisations key community links, as well as having
responsibility for our out of hours provision for students in crisis.
Responsibilities
The key responsibilities
of the role are to:
-
Provide consistent and inspiring
leadership to the wellbeing team, supporting and mentoring colleagues to
deliver high quality student-facing services.
-
Embed a team culture characterised by
empowerment, accountability, and excellence.
-
Foster a culture of collaborative working
across professional services and School teams, providing professional advice
and / or support in relation to student wellbeing, using an evidence-based
approach and focussing on the best possible student outcomes.
-
Formulate and update policies,
procedures, resources, and materials in relation to student wellbeing, ensuring
they are current, fit for purpose and subject to regular review through a
programme of continuous improvement.
-
Promote delivery of safe, ethical, and
effective standards of intervention, challenging where appropriate and offering
support to change.
-
Ensure the effective provision of support
for students in need and crisis across 8 8 Monday to Friday and weekends.
-
Use your experience and expertise to provide
risk assessment, case management and clinical leadership in difficult
decision-making situations/ clinical dilemmas.
-
Utilise service data and customer
feedback to support monitoring of services by maintaining a frequent cycle of
reporting performance against key standards and metrics, to inform proactive
service improvement plans and to measure service provision, delivery, and
consistency.
-
Work with the Director, Heads of Service,
School Business Managers, and other colleagues, to ensure delivery of tactical
project work; agreeing timelines, supporting implementation, and escalating any
problems to ensure timely delivery of projects and associated customer benefits.
-
Work collaboratively with other areas of
the University to create and deliver an annual plan of targeted objectives to
continually evolve our service offering.
-
Participate in forums within the Directorate
and / or wider university as part of strategic planning, adding value through expert
knowledge.
-
Demonstrate excellent communication and
problem-solving skills, with a proven ability to develop and produce high
quality reports on service usage and trends, whilst working to deadlines and
targets.
-
Perform any other duties appropriate to
the grade as may be required by the Director of Student Experience and Support.
-
Comply with the personal health and
safety responsibilities specified in the University Health and Safety Policy.
-
Engage with the University's commitment
to put our students first and deliver services which are customer orientated,
represent value for money and contribute to the financial and environmental
sustainability of the University when undertaking all duties and aspects of the
role.
-
Promote equality and diversity for
students and staff and sustain an inclusive and supportive study and work
environment in accordance with University policy.
This role detail is a guide to the
work you will initially be required to undertake. It may be changed from time
to time to meet changing circumstances.
It does not form part of your Contract of Employment.
The post holder will be expected to
work in any of the sites across the University and support teams by operating
in rotation between 8am and 8pm. There is also a requirement to cover
occasional weekend to support University core business such as open days and in
the event of a major incident.
Person Specification
Experience
Essential
- Full details shown on attached job description
Desirable
- Full details shown on attached job description
Qualifications
Essential
- Full details shown on attached job description
Desirable
- Full details shown on attached job description
Person Specification
Experience
Essential
- Full details shown on attached job description
Desirable
- Full details shown on attached job description
Qualifications
Essential
- Full details shown on attached job description
Desirable
- Full details shown on attached job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
