Wellbeing Support Coordinator

Job description

Job responsibilities

1.Work within service standards and University procedures to provide information, advice and guidance to students and prospective students on disability related topics including applying for Disabled Students Allowance (DSA) or other financial assistance and support arrangements via appointments, emails, - telephone and video call

2.To support a caseload of students with disabilities including those with mental health related disabilities/illnesses with regards to reasonable adjustments, working with colleagues to ensure no student is disadvantaged in accordance with the Equality Act (2010).

3.Undertake triage processes to determine the most appropriate support options for students who present with mental health and wellbeing needs, considering onward referral to Life Lounge counselling, CBT and/or mental health advisor services, alongside consideration of referral and/or signposting to external agencies where appropriate. Using both clinical and non-clinical tools, the post holder will conduct triage assessments, ensuring that safeguarding and risk are carefully considered throughout the process

4.Where appropriate, maintain contact with students following the triage process until engagement with professional services commences, offering interim wellbeing support where need indicated.

5.Provide basic financial advice, information and guidance to applicants and students through one-to-one appointments, group sessions, email, online chat and by telephone and refer to specialist when appropriate.

6.Handle a high volume of emails, post, telephone, and personal enquiries responding directly to routine matters and referring specific enquiries to appropriate members of staff obtaining information from other departments if necessary. The ability to prioritise and multi-task is essential to the post holder.

7.To develop and deploy specialist skills and knowledge of disability/mental health advisory work when attending staff meetings, taking part in case load discussions, and taking an active role in team development e.g., leading a case review meeting with relevant staff.

8.To act as a Senior Designated Safeguarding Champion (SDSC) for Student Services and to provide Safeguarding advice to all stakeholders including staff within the University Medical School. To have a sound understanding of Safeguarding principles and know when it is appropriate to implement safeguarding procedures including reporting concerns for welfare/liaising with Social Services.

9.Analyse, take ownership of and resolve the problems presented by stakeholders and as necessary referring them to third parties either within, or external to the University.

10. Undertake a full range of clerical and administrative duties to support Student Services, which includes report writing, minute taking, preparation of materials for meetings, the maintenance of webpages and the production of promotional materials, and guidance.

11.To operate the Universitys Student Record system to maintain and review information. To review the use of the Student Record system and its scope for future developments

12.To produce relevant supporting documentation for students where need indicated, for example, routine student letters, supporting information for mitigating circumstances applications and letters to GPs and/or relevant external agencies.

Person Specification

Experience

Essential

• 1. Ability to work as part of a multi-disciplinary team,
• demonstrating appropriate communication and advanced
• interpersonal skills, verbally and electronically with the ability
• to deal calmly with students who may be difficult, distressed
• and/or demanding
• 2. Excellent time management and credible caseload
• management skills and experience of prioritising competing
• demands with minimum supervision
• 3. Excellent verbal and written communication skills e.g. the ability
• to communicate effectively and explain standard service
• procedures concisely to students, staff at all levels and
• external colleagues
• 3. Highly competent in the use if IT e.g. proficient in the use of
• Microsoft Office, Word, Excel, Access, Teams, Video
• Conferencing Platforms, PowerPoint, email and Outlook
• Calendars etc. with experience of creating new systems for
• monitoring and data collection
• 4. Able to maintain a helpful and cooperative manner when
• dealing with difficult situations and working under pressure

Qualifications

Essential

• 1. Educated to Degree Level in Social Care, Mental Health
• Nursing or Psychology with equivalent professional
• qualification/credible experience of working in Student
• Support, Social Services or Mental Health Services
• 2. Educated to GCSE, grade C or equivalent in English and
• Mathematics, or equivalent standard of education
• 3. Mental Health First Aid qualification or the willingness to
• achieve this within the first 12 months of employment

Employer details

Employer name

University of Bolton

Address

Deane Road

Bolton

BL3 5AB

Employer's website

http://www.bolton.ac.uk (Opens in a new tab)