NHS England

Service Lead

The closing date is 27 November 2025

Job summary

Collaboration Services

We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

Main duties of the job

Have excellent knowledge of Microsoft 365, re-seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations
Be responsible for the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies
Take a leading role in the identification and management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down
Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively
Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations
Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of benefits
Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation

About us

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial -- enabling us to design and deliver high-quality NHS services.

We lead the NHS in England by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
Making the NHS a great place to work, where our people can make a difference and achieve their potential
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£76,965 to £88,682 a year Per annum (exclusive of HCAS)

Contract

Fixed term

Duration

11 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

990-TD-IT-18262-E

Job locations

Any NHSE office

National

LS1 4PL

Job description

Job responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Please note that this is a fixed term contract as this is a short-term vacancy.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Job description

Job responsibilities

Please note that this is a fixed term contract as this is a short-term vacancy.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Knowledge & Experience

Essential

Excellent working knowledge of Microsoft licensing specifically within the UK Public Sector
Specialist Microsoft Licencing knowledge and how this is structured and implemented of various methodologies used to manage IT and digital services
Broad understanding of managing products and services across the lifecycle

Skills - Product Management

Essential

Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or other targets. Acts as product owner for one or more lower-value products or services; prioritises product requirements and owns a product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

Qualif

Essential

ITIL Practitioner, VeriSM Foundation or equivalent experience.
A recognised management qualification or equivalent experience.

Interpersonal Skills

Essential

Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively

Equality, diversity and inclusion

Essential

Challenges behaviour that does not align with a collaborative and inclusive environment building a culture of respect and transparency.

SKills - Supplier Management

Essential

Manages suppliers to meet key performance indicators and agreed targets

Person Specification

Knowledge & Experience

Essential

Excellent working knowledge of Microsoft licensing specifically within the UK Public Sector
Specialist Microsoft Licencing knowledge and how this is structured and implemented of various methodologies used to manage IT and digital services
Broad understanding of managing products and services across the lifecycle

Skills - Product Management

Essential

Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or other targets. Acts as product owner for one or more lower-value products or services; prioritises product requirements and owns a product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

Qualif

Essential

ITIL Practitioner, VeriSM Foundation or equivalent experience.
A recognised management qualification or equivalent experience.

Interpersonal Skills

Essential

Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform effectively

Equality, diversity and inclusion

Essential

Challenges behaviour that does not align with a collaborative and inclusive environment building a culture of respect and transparency.

SKills - Supplier Management

Essential

Manages suppliers to meet key performance indicators and agreed targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS England

Address

Any NHSE office

National

LS1 4PL

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

Any NHSE office

National

LS1 4PL

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)